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Confident conversations and Insights Discovery

It’s possible to have an assertive, confident conversation without seeming pushy or overbearing. When approached tactfully, your self-assured behavior can have a wholly positive effect; it can motivate others to action, resolve conflicts, and bolster your leadership.

Utilize the concepts from the Insights Discovery program (read about this cutting-edge program in a prior blog post) to effectively and confidently talk with people of all communication preferences. No matter if a person is action-oriented, social, analytical and detail-oriented, or highly empathetic, you can use the below model to discuss just about anything with confidence.

1. Present the facts

When the facts are on your side, your confidence will inevitably increase. Laying out what happened from a neutral standpoint will appeal to those who are fact-driven and methodical.

2. Add emotion

Be candid about your feelings. If a certain situation or action made you feel angry or disappointed, let the other party know. Confident people are generally open, including with their emotions. When you put everything out on the table, you intentionally make yourself vulnerable which not only gives you a measure of control over your emotions, but can also help others realize that they, too, can open up.

3. Empathize

When you can relate to others, their confidence in you grows (which, in turn, increases your confidence). While talking with others, take a moment to think about their perspective and empathize. Then, relay your understanding of the other person’s perspective. For instance: “I know your department’s been experiencing some reshuffling. Am I right in assuming that the changes have delayed your team’s project?” Be sure to utilize good listening when tapping into your empathy!

4. Take action

Concluding your conversations with a plan of attack conveys a high level of confidence and competence. Don’t bulldoze others opinions, but also don’t be afraid to make suggestions if you have thoughts or opinions you’d like to share.

A well-rounded conversation includes facts, emotion, empathy, and action. Go into a discussion feeling confident and comfortable that you’ll be able to effectively communicate with anyone, no matter their personality or communication preferences.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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A couple months ago, I spent some time teaching the basic principles of Insights® Discovery to some people in a nonprofit leadership program. If you’re not familiar with Insights® Discovery, it’s essentially a program that helps people understand themselves better and, by extension, understand others. Insights® generally helps improve communication, team dynamics, self-confidence, and leadership.

I’ve seen some amazing transformations with inter-person communication and understanding in many organizations, including the nonprofit leadership program I mentioned earlier. When I went to their “graduation party” this past week, I was stunned. The 30 or so individuals that I coached had markedly improved their communication and teamwork and they attributed it to Insights®. In fact, the entire room was decorated with the four Insights® colors (which represent the four distinct “color energies”–more on that HERE).

When the presentation started, many references were made to Insights® and how it has helped their team work together harmoniously to achieve great things. Now, THAT is what every Insights® Licensed Practitioner (like myself) likes to hear!

Could your workplace use a little more cohesiveness and communication? It could be that Insights® Discovery is just the ticket! Let’s talk.

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Three benefits that Insights Discovery brings

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Gift bags in the color of each person’s leading color energy

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Insights-themed masks

The group!

The group!

MARGARET SMITH IS A CAREER COACH, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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