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Creating Successful Leaders

Category Archives: Personal Branding

are you a new leader

I’ve met a lot of people who were promoted to a management position, given their corner office, and then left alone to fend for themselves. It’s possible they were given basic information on the mechanics of running the office—when to do annual reviews, what financial reports to file, who to call when their computer is on the fritz—but they are seldom trained in on how to lead.

Leadership is not something that new managers should have to figure out on their own. There’s a real art to successfully engaging and motivating a team, dealing with conflict resolution, and achieving results through effectively delegating work to employees.

How can new leaders build those skills?

Sure, they can read leadership books or attend seminars, but it’s difficult to sift through all that information and really get to the crux of effective leadership. That’s where programs like Build A Boss* come in.

Career coach, Karen Kodzik, and I saw a gap in the marketplace a few years ago for developing new managers into leaders. Many managers were struggling with team dynamics, communication, or achieving the kind of results that their companies expected. With that in mind, Karen and I set about creating Build A Boss, a program that takes a four-pronged approach to leadership:

ME

We start with helping new leaders develop a deep understanding of themselves. This is the root of excellent leadership and helps to open the door to understanding others. By building emotional intelligence, a new leader can bolster their personal brand, improve communication, and increase their confidence.

ME +1

One of the most commonly overlooked (and vitally important!) areas for managers to develop their skills is in one-on-one interactions. These private meetings between a manager and team member are important for building trust, getting to know each other’s areas of strength, and soliciting feedback that can be used to improve the current system.

ME +Team

How does a leader select a team for a particular project? How can she capitalize on individual strengths? Or avoid team conflict? Selecting and building a team is no small task. And once a team is established, how does a leader keep them focused and motivated? Our Build A Boss program gives new leaders tools and methods to help build a powerhouse team and keep them engaged and results-driven.

ME +Org

A manager’s relationship with his organization is an essential piece of the leadership puzzle. Ultimately, how a manager performs can either help or hinder the organization’s goals. It’s incredibly easy for managers to get bogged down in day-to-day details and forget about their place in the big picture. We encourage leaders to pull themselves away from the trees and begin seeing the forest! This perspective can help them better develop their personal brand, earn office-wide recognition, and develop forward-thinking stratagems to carry themselves and their organization forward.

 

As a leader, have you considered these four areas as they apply to your work? Do one or more of the areas need improving? You’re certainly not alone!

Instead of struggling through your difficulties, DO SOMETHING about them. Start taking proactive measures to improve your one-on-one communication or your team building expertise. If you’d like additional guidance, please reach out and contact me. I’d love to talk over your situation and help you make the most of your leadership.

As I say in the Ten-Minute Leadership Challenge: Become the leader you already know you are!

 

* Please note: Build A Boss is meant for either new or established leaders. I focused on new leaders in this blog post, but next week I’ll touch on established leaders who are facing challenges. Stay tuned!

UPCOMING BUILD A BOSS WORKSHOP:

build a boss leadership program

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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gain control of conversation

Have you ever been in a situation where the conversation went off the rails? Maybe you were trying to talk to a client about a new product and they insisted on talking about politics or their latest family vacation. Or maybe you were leading a meeting and your team began to stray from the topic at hand. Or maybe every time you talk with a particularly chatty co-worker, it’s difficult to get a word in edgewise.

What do you do?

Start with these 5 steps:

1. Believe that your voice counts

Enter every conversation with the confidence that your voice (your thoughts, ideas, and opinions) matters. Believe in what you have to say and you will find a way to bring it up in the conversation. Keep in mind: there’s a difference between confidence and arrogance. What you have to say is important, but it’s not the only opinion that counts. Your listening ear is just as important as your voice.

2. Acknowledge what the other person is saying

It’s important to let the other party know that, yes, you hear what they have to say. You can also use this tact as a way to step in and take control of the conversation. For example:

“What I hear you saying, Bill, is that you’d like to implement more customer service surveys. I think that’s a great idea that warrants more discussion. I’d like to focus on that more during our next meeting so that we give the topic the time it deserves. In the meantime, let’s finish going over our quarterly reports and see what other ideas crop up…”

3. Keep your audience engaged

What you have to say is important; make sure your audience hears it! Instead of lecturing at others, make an effort to engage them. Ask questions, request feedback, and ask your audience if any clarification is needed. Make others a part of what you’re doing, not just passive observers.

4. Be direct

Oftentimes, the best way to refocus a conversation is to be direct. Acknowledge what the other party is saying (see tip #2) and then transition into what you’d like to say. Your interaction may go something like this:

“Your family vacation sounds great, Susan, and I’d love to discuss it more tomorrow, but I’m afraid I have to shift the conversation back to business…”

 

Remember: What you have to say is important! Don’t sell yourself short. Have the confidence to interject when necessary (in a tactful way!) and let your voice be heard.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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the right way to get angry

Picture this: You’re late to work because traffic was moving at a snail’s pace, which caused other drivers to get irritable and cut you off on the road. When you finally get to work, you find a Post-it note on a stack of papers on your desk that says “Need this by the end of the day.” You grumble about the huge pile of work and decide to make a cup of coffee. When you take your first sip, the coffee burns the roof of your mouth and you end up spitting it out…all over your white shirt.

Have you ever had a day like that? I know I have! How do you react? How can you turn such a disastrous day around?

A big part of the solution rests with you. How you handle the anger that’s undoubtedly bubbling within you can either make or break your day. But that’s easier than it sounds!

When many of us feel angry, we tend to react in one of two equally unhealthy ways:

  1. Bottle up the anger and hope things will get better.
  2. Let our anger flow forth and land on everyone and everything around us.

Research shows that neither method is ideal. Bottling up your anger can make it worse and can increase stress and anxiety. Venting your anger, on the other hand, can intensify your feelings and damage relationships with those around you.

So, what can you do?

One way to temporarily cool your jets is to practice steadying your breathing and counting or repeating a mantra in your head. Once you’ve gained control, assess the current situation that’s making you angry and LOOK FOR THE GOOD in it. Even terrible situations have silver linings. Take the story at the beginning of this blog post:

  1. Even though traffic was slow, you didn’t get in an accident and your car is running just fine
  2. Even though your boss gave you a pile of work, you are employed and capable. You are a problem-solver and can either figure out how to do the work or talk with your boss and negotiate.
  3. Even though you burned your mouth and spilled coffee on your shirt, it’s great that you have access to coffee and have the means to purchase a shirt. You’re luckier than many people out there.

See? If you dig into your frustrations, you can find bits of goodness embedded in them.

Another tactic you can utilize is practicing empathy. If other people are causing you to get angry, ask yourself why that might be. Put yourself in their shoes and consider if they are being a pain in the neck because they’re going through a rough patch. It could be that something terrible is happening in their lives that you’re not aware of. Before you combat anger with anger, take a moment to find compassion. Ask questions (if you feel comfortable doing so) and aim for understanding.

You can get a handle on anger. As researcher Albert Ellis said, “You don’t get frustrated because of events, you get frustrated because of your beliefs.” Work on your belief system. Believe that the world is not out to get you. Believe there is always something positive embedded in the negative. Your thinking can change your life.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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three types of bad bosses

It happens more often than it should. A person rises to power who doesn’t have the interest, inclination, or skills it takes to be a good boss. It’s not always that person’s fault—many companies do not invest time and resources in training their managers and force many people to learn through “trial by fire.” And then there are those who are simply not interested in engaging with or developing their team. They would rather be doing office work than investing time in their staff.

Whatever the case, you’ve probably encountered the dreaded “bad boss.” I’m going to look at three different behaviors that your bad boss might exemplify and show you ways to overcome each scenario. Ready to grab your own success and jump over the bad boss hurdle? Read on!

1. The Micromanager

This is the boss who is always looking over your shoulder and checking in to make sure you’re doing things just how s/he wants them done. This person is a perfectionist and might go as far as giving you daily or weekly checklists. Such a boss can make you feel claustrophobic and limit your growth potential.

What to do:

First of all, understand that you micromanaging boss is likely acting the way she does because she cares deeply about the good of the company. But that doesn’t mean you should ignore it! If your boss is approachable and open to communication, consider scheduling a meeting in which you request to take on a project by yourself. If your boss waffles, ask if there is something about the quality of your work that is holding her back. You might learn some valuable insight from your conversation!

If, however, your boss is not the approachable type, consider a different tactic: Accomplish tasks and check-in before she tells you to. Anticipate the next item on her to-do list and do it before you’re directed to do so. This demonstrates that you are a go-getter and are perfectly capable of going above and beyond expectations without being directed to do so. You may even consider sending your boss your daily or weekly plans so you can gain even more control of your schedule.

2. The Unengaged

On the opposite end of the micromanager boss is the boss who is simplify unengaged. This is the boss who is largely absent or who rarely bothers to check-in with their team. This bad boss might think it’s a waste of time to invest in team-building activities, training, or one-on-one meetings.

What to do:

Initiate engagement. Schedule a meeting with your boss or, if he’s hard to pin down, make a point of stopping by his office when he’s around. Make sure you keep your meeting brief and bright—unengaged bosses often feel like they don’t have time for small talk. In your meeting, be sure to express your thanks to the boss for meeting and let him know that it made a big difference. Such encouragement will help him realize the value of such meetings.

If you’ve tried in earnest to get your boss involved in office life, but he hasn’t taken the bait, try going a different route. Engage your co-workers. If your boss isn’t lending much support, chances are your co-workers are just as frustrated as you are. Connect with them and use each other for brainstorming, problem-solving, and as mental or emotional support. Seek resources together and work on building a more collaborative atmosphere.

3. The Gossiper

“Did you hear about…?” The boss with gossiping tendencies can lower morale and create an atmosphere of distrust. What’s more, if you’re not buddy-buddy with this boss, you may wonder if you will be the next victim of their gossip.

What to do:

This is a tricky one. Although you might not be able to stop your boss from playing favorites and spreading rumors, you can make a personal commitment to rise above office gossip. Harvard Business Journal recommends setting firm boundaries with gossipers (whether your boss or a co-worker). When you see a conversation headed toward gossip, put a stop to it and say, “Please do not put anything in my head that you expect me to not act on. I will not carry around a conclusion about another person without sharing it with them.”

Your integrity carries weight. By refusing to participate in gossip, you build credibility and trustworthiness. And remember, silence is the same thing as complacence. If you are silent, you are promoting gossip.

And if your boss continues gossiping? You have a couple of tough decisions to make. Either you could choose to confront him about it and offer a solution (This article by Vital Smarts goes into establishing ground rules revolving around gossip), OR, If your quality of life is being severely affected by the gossip, you could seek employment somewhere else. If that’s the case, you might want to consult a career coach before making any major decisions.

 

There are, of course, many other types of “bad bosses” out there, but hopefully this list gave you some ideas for how to deal with your own troublesome boss. Feel free to add your own experiences and advice in the comments section (no name dropping, please!) or contact me for more advice.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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water ripples-It All Matters

It’s easy to think that our words and actions do not matter. That they get swallowed up by the world and don’t have any effect. Even though you may feel like a small fish at times, your words and actions DO matter. They can have a profound effect on others–your co-workers, children, friends, or the stranger to whom you lend a helping hand.

From a career perspective, there have been times when I’ve done a little extra or gone out of my way to compliment or thank a team member and have had those actions return to me tenfold! How might your actions help earn your next promotion? Or a loyal team member? Or simply respect? Keep that in mind as you read this lovely poem by Laura McBride:

We Are Called To Rise

by Laura McBride

It all matters. That someone turns out the lamp, picks up the wind-blown wrapper, says hello to the invalid, listens to the repeated tale, plays the game fairly, tells the story honestly, acknowledges help, gives credit, says good night, resists temptation, wipes the counter, makes the bed, tips the maid, remembers the illness, congratulates the victor, accepts the consequences, takes a stand, steps up, offers a hand, goes first, goes last, chooses the small portion, teaches the child, tends to the dying, comforts the grieving, removes the splinter, wipes the tear, directs the lost, touches the lonely, is the whole thing.

It all matters.

Care to talk? Reach out to me today and let’s have a conversation. YOU matter.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
 

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children-1149671_1280

I’ve talked about making a keeping New Year’s resolutions in past blog posts, but I want to talk about the type of resolution you’ll make this year. Sure, it’s perfectly fine to resolve to lose weight or eat better or spend more time with your family. Those are great goals! Set those goals, but then add one more thing to your resolution list: kindness.

We live in a world where kindness is often lacking. We love to dwell on differences–the things that divide us–instead of appreciating differences and attempting to bridge gaps. Instead of making snap judgments and generalizations, I encourage you to pause, truly consider the other person’s point of view, and begin to develop understanding and empathy.

Resolving to be kind does NOT detract from your other goals. It is a supplement and an enhancement. When you resolve to exercise more, for instance, you are being kind to your body. When you resolve to get to appointments on time, you are being kind by your consideration of others’ time. Let your world teem with kindness and you’ll find that it’s easier to achieve your other goals.

During the holiday season, we are reminded to perform acts of kindness–donate to food shelves, volunteer, sing carols at nursing homes–but these nice gestures should not go away with the end of December. By making kindness part of your New Year’s resolution, you can help carry the giving spirit of the holidays throughout the entire year.

The world needs your kindness. Instead of focusing on the things that divide us, let’s look at the things that bring us together: family, health, productivity, the desire to live a good life. Find common ground. Reach out. Be kind.

Happy New Year!

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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life as a web

When I talk to clients about building up their personal brands, I remind them that a personal brand should be consistent and reliable. This is your reputation, the overall traits that people see in you. If you behave one way with a certain group of people and then modify your behavior drastically with another group, people will pick up on that. They will begin to question your integrity and authenticity, and your personal brand will mostly likely take a hit.

Of course, it’s a good idea to modify your actions slightly (you might have a more casual approach with co-workers than clients, for instance), but your true self should remain consistent. I talk about this concept quite a bit in my chapter on authenticity in the Ten-Minute Leadership Challenge and in various blog posts about authenticity and authentic leadership.

One thing to keep in mind when you’re focusing on your personal brand is that we live in a web. You aren’t just spinning in your own orbit, having one-off conversations with a manager here, a prospective client there. Your actions and your words can have a far-reaching effect.

I’ve personally experienced this effect during my time at 3M. People would know my reputation as a go-getter and an”idea person” before I even introduced myself. Word has a way of spreading and, because of that, the people at 3M entrusted me to take on new, experimental projects, knowing I had built up a reputation of innovation and ambition.

In your own world, your reputation might either be built or shattered by the things you say on social media, your replies (or lack of replies) to emails, your courteousness or curtness, your ability to meet deadlines (or ignore them). And you know what? The web is getting smaller. We are all linked through digital channels (Facebook, LinkedIn, Slack, email records) and our actions can be easily monitored (browser history, time stamps on email messages). Why not be transparent?

Putting your best, genuine self forward is the surest way to develop a personal brand that is consistent, trustworthy, and YOU.

FURTHER READING:

The 5 Minute Personal Branding Pep Talk

Better Personal Branding


MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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