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“Creating Successful Leaders”

February 18, 2026 New Small Actions Matter

It is easy to feel small—a little fish in the big, wide ocean. It is easy to feel like your work, your actions, and your words don’t matter. But they do. In fact, small actions are the foundation of major change.

Minor, everyday actions are important in all aspects of life—in work, personal life, and society. We never know how a kind word or meaningful gesture might land. We don’t know how a donation or volunteer stint might improve someone else’s life. These things have ripple effects. The compliment you give someone at the grocery store could brighten that person’s day, which might lead them to give a server an extra tip, which could make it easier for that person to pay rent that month. The point is to try—to intentionally and continually make choices that could potentially have a positive impact.

If we think on a broad scale too often, we might feel overwhelmed or helpless. It can be difficult to see how your actions and words make a difference when you’re up against a large or complex problem, but if you shrink your thinking just a little, it can be easier to fathom how you’re moving the needle. And when many people work together, that needle can be moved even faster and more assertively. There is power in numbers—we see it in mass protests, boycotts, and other actions of solidarity. One example: thirty years ago, smoking was widely accepted, and many establishments catered to smokers. The number of smokers plummeted, however, due to many factors (anti-smoking campaigns, informed consumers, smoking bans, etc.). But the plummeting number of smokers was made possible by individual decisions—one person choosing to quit here, another person choosing to quit there. Together, these individual decisions created meaningful change. They created a movement.

Another example that comes to mind when I think of meaningful change has to do with the workplace. When I was a manager at 3M, I used to compose handwritten thank you cards to my team members when they did outstanding or “above and beyond” work. One time, I was riding along with a sales rep when I noticed my thank you card tucked into his visor. When I asked him about it, he told me he would glance at it whenever he needed a reminder that he was skilled at this work and could make the sale, even when his confidence was lacking. I had no idea my message to him would resonate so deeply, and this was an excellent reminder of the power of small gestures.

Next time you’re feeling small, helpless, or overwhelmed, I suggest reminding yourself that you can only do what is within your power. You can affect your personal, professional, or societal sphere in small, but meaningful, ways. It’s difficult to know what your actions might achieve, but I encourage you to try anyway. Positive change is only possible when we choose to act—to do whatever we can. Your small actions matter, and they can add up to something great.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.

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February 4, 2026 Empathy As a Superpower

Empathy is a term that is used frequently and not always in a positive manner. It is sometimes viewed as weak or wishy-washy. And some people even see it as political. In truth, empathy is not a sign of weakness but of strength. And it isn’t political, or religious, or only meant for a certain segment of the population. Rather, it is deeply human and more necessary than ever.

It’s important to note that empathy is not the same as sympathy. Sympathy relates to feeling sorry for another, or even pitying them. Empathy is more about understanding. It’s about expanding your horizons to see another’s perspective. It’s about being curious and open enough to want to understand. This innate curiosity helps people of all backgrounds and beliefs work together, live side by side, and cooperate.

Because no two people are alike, empathy can, indeed, be a superpower. It’s a way to reach others, negotiate, and have productive dialogues. When there’s a need for creativity or brainstorming solutions, it’s a way of gathering different ideas and making sense of them. That’s because empathy goes hand-in-hand with solution seeking. It is essentially the opposite of combativeness or stubbornness.

In my experience, empathetic leaders are often skilled at bringing out the best in their teams. These individuals understand the importance of truly listening—soaking in both what someone is saying and the context or subtext related to what is being said. For example, if a team member is adamant about gearing a product toward working parents, an empathetic leader might think about what they know about that team member. Maybe they are a single mother who faces numerous everyday challenges. As such, their passion makes sense, and the empathetic leader will know they are speaking from experience. Likely, this person is not the only one who is facing similar struggles, and it is probably smart to consider their perspective when developing products or solutions.

Empathy is useful in all different contexts, both within and outside of the workplace. It’s a simple fact that everyone wants to be understood and listened to. Because of this, an empathetic person makes a good conversation partner by giving others the space to express themselves and explain their perspective. That doesn’t mean being a pushover, and it doesn’t mean an empathetic person doesn’t have their own opinions and beliefs. It simply means that they are open to listening and understanding.

In a world where things are often portrayed as black and white, empathy is a courageous but necessary choice. Without it, we would constantly be at loggerheads with others, stuck in a single perspective. That’s not productive, and it only creates animosity and hard feelings. Rather, let’s make an effort to choose empathy and start really listening to what others have to say. That can make all the difference.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.

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January 21, 2026 How to Play to Your Strengths

two business people high fiving at a table with a laptop between them

With retirement from UXL on the horizon, I have been reflecting on various lessons I’ve learned as a manager, a career coach, and a mentor. One of the lessons that came to mind recently is how we each have different strengths, interests, and attributes. This diversity of thinking and being is an incredible asset to the workplace. With the right mix of creatives, “techies,” leaders, organizers, etc., an organization can operate more smoothly and have a greater reach.

This acceptance of variety/diversity in the workplace allows people to really stretch their abilities and be their full selves—to capitalize on their strengths and interests. Furthermore, as an individual contributor, you often have the power to lean into your strengths and deflect or delegate assignments that are not a great fit.

While it may not seem “sporting” to pass a certain task or project to another, it can ultimately be the best option for all parties involved. I think about a time when I was assigned a project that was not a great fit. I waffled for a while, trying to figure out how to approach it, and then it dawned on me: My boss didn’t care who completed this project, he just wanted it done. With this in mind, I decided to approach my colleague Tom, who was much better suited to the project than I was. He was analytical, where I was more creative. He enjoyed spreadsheets and charts, while I tended to get sleepy just looking at them!

In exchange, I picked up one of the projects on Tom’s plate that was better suited to my skillset and interests. We kept our boss in the loop about the switch and, as suspected, he didn’t care which people tackled the projects, as long as they were completed satisfactorily. With our tasks ahead of us, Tom and I worked on our respective projects, kept in touch, and handed off the work when we were done. The results were great, and we were encouraged to collaborate in this way for future projects.

This story brings up several lessons, including the following:

Be honest with yourself. Recognize both your strengths and shortcomings, and have the humility to admit when you’re in over your head (or when you’re simply uninterested in or put off by a project or task).

Recognize others’ strengths. Make an effort to learn about your colleagues, and start building an understanding of their abilities and interests. Talk openly and honestly with them to get a sense of who they are as an individual, and what makes them “tick.”

Frame your ask in a positive way. Just because you’re dreading a certain assignment doesn’t mean it’s an “undesirable” task. Different people are drawn to different types of work. Some people enjoy the rhythm and logic of data entry. Some like contacting/surveying customers. Others revel in all things creative and truly shine when it comes to brainstorming ideas or coming up with imaginative designs. In other words, handing someone an unwanted assign isn’t necessarily a bad thing—it just doesn’t fit with your disposition or abilities.

Offer to reciprocate. Whether immediately or down the road, it’s important to be open to reciprocating the work. Make it clear that you will gladly take on one of your colleague’s unwanted tasks in exchange for them taking on yours.

Results are more important than the path. This is something I’ve learned over and over. It doesn’t really matter how an individual or group winds up at the “end point.” What matters are the results. If achieving those results means shifting project responsibilities, then most people will be open to that shift.

We all have varying strengths, interests, and wheelhouses. Instead of letting an undesirable project eat away at you, consider enlisting help from others or shifting project responsibilities. It doesn’t serve you, your work team, OR the business to struggle and ultimately produce subpar work. In short, play to your strengths.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.

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