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“Creating Successful Leaders”

Tag Archives: Tips for Motivation People

June 20, 2014 How To Confront Someone (Without Making It Worse)

There are times when an unpleasant confrontation with someone in your business is unavoidable. As much as we’d like to sweep the issue under the rug, hoping the problem fixes itself, as a leader it’s gotta be you who deals with the issue.

Years ago, I made the mistake of ignoring a problem. A team member, who usually did top notch work and who I greatly valued, began to underperform on a consistent basis. I didn’t want to say anything: she was a great person, she’d done great work in the past, and we all gathered that she was having some personal issues. So, at first I chalked it up to a temporary lull in her performance and decided to ignore the red flags.

But then she began to miss meetings, show up late for work, and generally appear to be unfocused and uncommitted. As a result, my supervisors began to confront me, wondering if I needed help getting my team’s performance back on track. It was only then, weeks after this whole thing started, and after our performance suffered enough that my supervisors took notice, that I finally decided to have a sit down with the problem person.

Everything got straightened out and the team was soon back to performing well. But I learned then that the longer you put off a confrontation, the harder you make it on yourself.

So, if you need to confront someone, do it right away. The pressure is low, and hopefully there isn’t much tension between the two of you at this point. If you let it go, you run the risk of giving the offending person more space to continue on a damaging path.

Secondly, be clear and specific when you have the sit down. When someone is being confronted, they take the defensive and often misconstrue what you’re saying. They may generalize and take it as an attack on them as people, for instance. To avoid this, lay out the parameters: “In these areas, I’ve noticed that you have not met your marks…”

However, the confrontation must be led by your heart, not your head. While it’s crucial to show the person exactly where they are not meeting expectations, don’t make this the only factor. After all, we’re humans, not robots. Put yourself in their shoes. What might be going on in their life that may be influencing their work? Is there anything you can do to help? Offer support. Reiterate that you are there for them, and that the confrontation is happening out of loving concern, not reprimand.

Finally, make a joint game plan that lays out how the two of you will resolve the issue. Include a timeline if need be. This doesn’t have to be a written document, of course. But it should be specific and clear. And it should above all serve to encourage the individual to seek out support and build trust between you.

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March 27, 2014 Resist The Urge To Micromanage

Actions speak louder than words. And even if you might tell them otherwise, a sure-fire way to demonstrate that you really don’t trust your team, that you really don’t think they’re capable, and that you’d rather just do the work yourself, is to constantly look over their shoulders and second guess their performance and commitment.

As you can imagine (or, have experienced yourself), we don’t respond too well to this type of management. In the book, So Good They Can’t Ignore You, author Cal Newport argues that people are more fulfilled when they get the time and space to master skills of value, and have a sense of ownership of these skills which they can then contribute to a greater cause.

A few ways to create this sort of environment in your business:

1. Set the parameters early on

Your team are a bunch of grown-ups. They should know what’s expected of them. Be clear about your expectations in the beginning. If they are the competent, intelligent people you know they are (why else did you hire them?), you won’t need to remind them.

2. Allow for flexibility when you can

Some people work best in the early morning, while others are night owls. Cater your management to the needs of the team. Let them make their own hours as much as possible. However, there are some jobs, like retail, that simply can’t accommodate much flexibility.

3. Trust your team to get the job done on time

With the parameters set, trust that your team possesses strong time management skills. Think innocent until proven guilty–if it turns out that some of your people may need extra management, then intervene and help them, but only once it’s clear they need the help.

In every case, be the voice of clarity and encouragement when you manage. The goal should be that everyone knows exactly what they are doing, and why, and that they feel motivated and trusted to do their best work in the way that works best for them.

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March 13, 2014 Are Mobile Workers A Good Fit For Your Business?

More and more workers are stepping out of the office permanently, according to an article I just read which talks about how working from home has risen from three years ago.

The benefit for the worker is pretty obvious, and workers have been in favor of this for a long time. More flexible hours, convenience, and independence, to name a few. But now business owners too are beginning to see the value of the mobile worker.

The reason for this, according to the article, is “the access they [business owners] now have to professionals without geography posing a barrier.” Thanks to technologies like Skype and cloud-based file sharing, businesses now have a much larger pool of talent to choose from without needing to keep their search limited to the city where their headquarters is based.

Having a mobile workforce also boosts productivity, as workers feel more ownership over their work and enjoy the freedom to work where and when they choose.

So the benefits are pretty compelling. Is this something you’ve considered for your business?

To get comfortable with a new approach to leading and managing people, you’ll need to:

-Familiarize yourself with the tools that ensure communication between you and the mobile worker. Skype, the internal social media site Yammer, and Dropbox (or something like it) are crucial.

-Trust your mobile workers know what to do without your constant supervision. Micro-management, which I’m opposed to in the first place, is impossible with this worker arrangement.

-Determine what jobs can be done outside the workplace.

-Make a point to have face-to-face meetings periodically. The power of real face-time always trumps mobile communication, so schedule consistent times where mobile workers can come in and feel a part of the team.

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