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“Creating Successful Leaders”

Category Archives: Better Business

May 31, 2023 5 Meaningful Diversity and Inclusion Actions in the Workplace

For the past few years, diversity, equity, and inclusion (DEI) has been a hot topic in the workplace. Companies have pledged billions of dollars to DEI initiatives (although they haven’t necessarily followed through with those pledges), have hired DEI directors and consultants, and have declared their support of DEI efforts. While these intentions are good, not all of this work has been effective or impactful. It’s easy to talk about doing something, and far more difficult to follow through in a meaningful way. When it comes to diversity, equity, and inclusion, it’s not enough to make surface level changes; this work requires collaboration, strategy, data, and the will to take meaningful actions. Here are 5 actions you, as a leader, can take:

1. Create a Diversity and Inclusion Council

Creating a diversity and inclusion council is a great way to involve a variety of employees at different levels of the company in the work of promoting diversity and inclusion. This council can help develop and implement diversity and inclusion initiatives throughout the company, and help ensure that different perspectives are represented. Remember: make an effort to invite a wide variety of people to serve on this council. It can be counterproductive for a fairly homogenous group to make decisions that will affect others with very different backgrounds and experiences.

2. Collect Data

If you don’t have data about diversity metrics, how will you know when and if your DEI initiatives are working? This data could be quantitative (stats about demographics, numbers related to hiring practices, promotion rates, etc.) or qualitative (responses to surveys, complaints or negative feedback, testimonials from either private meetings or forums, etc.). Collecting diversity metrics can be a powerful way to identify areas where the company is excelling and where improvements can be made. Once the data is collected, use it to inform strategies and initiatives aimed at promoting diversity and inclusion.

3. Embed DEI Principles into Performance Goals

Incorporating diversity, equity, and inclusion principles into performance goals can help ensure that these values are front and center in the work that employees do every day. When employees see that DEI work is valued and rewarded, they are more likely to take it seriously and make it a priority in their own work.

4. Review and Update Policies

Policies that are not inclusive can have a negative impact on diverse employees. Reviewing and updating policies to ensure they are inclusive is a crucial step in promoting diversity and inclusion in the workplace. This includes policies around hiring, promotion, performance evaluations, and workplace accommodations.

5. Foster a Culture of Inclusion

Creating a culture of inclusion requires effort from everyone in the company. Leaders can set the tone by modeling inclusive behavior and encouraging others to do the same. This includes listening to diverse perspectives, actively seeking feedback, and ensuring everyone feels valued and respected. It also means creating opportunities for employees from diverse backgrounds to participate in decision-making and leadership roles.

While it’s beneficial to conduct diversity and inclusion training, don’t stop there! And don’t make this a one-time endeavor. DEI work must be ongoing and embraced by people at all levels of the company, from the leadership to support staff.

Incorporating meaningful diversity and inclusion actions in the workplace is necessary for creating a more equitable and welcoming environment for all employees. It requires a strategic and collaborative effort from everyone in the company—all voices and contributions make a difference. While these five actions are a good starting point, they should not be the end goal. Companies must continue to prioritize diversity and inclusion and be open to ongoing adaptation and improvement. True progress requires ongoing effort and a willingness to adapt and improve.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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May 24, 2023 6 Steps to Creating an Environment of Accountability

Photo by Austin Distel on Unsplash

As a leader, it’s important to foster a culture of accountability within your team. Holding your team accountable does not have to come at the expense of compassion or empathy. In fact, heart-led leadership can be very powerful, even when you have to draw a line in the sand at times and hold your people accountable for their words, behaviors, and actions. Here are six steps you can take to create a culture of accountability within your team:

Step 1: Clearly Define Expectations

The first step to creating a culture of accountability is to clearly define expectations. Make sure everyone on your team knows what is expected of them, whether in terms of individual goals or team goals (make sure everyone is on board with a shared vision). This can be done through one-on-one meetings or team meetings where expectations are laid out and discussed.

Step 2: Set SMART Goals

Setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals is an effective way to hold your team accountable. These goals should be aligned with company objectives and should be reviewed regularly to ensure progress is being made. The “M” in SMART goals is particularly important because it ensures that progress can be measured and tracked.

Step 3: Provide Ongoing Feedback

Regular feedback is key to holding your team accountable since it allows you to address any issues early on and make adjustments as needed. Make sure to provide both positive and constructive feedback on a regular basis to keep your team on track. This feedback can be given individually or, if appropriate, during team meetings. I usually recommend using the D4 model, which stands for Data, Depth of Feeling, Dramatic Interpretation, and Do. To learn more about this model, view my past blog post on the topic.

Step 4: Lead by Example

As a leader, it’s important to lead by example. This means holding yourself accountable as well as your team. Make sure you are following through on your commitments and are meeting your own goals. This will set the tone for your team and help create a culture of accountability.

Step 5: Encourage Ownership

Encouraging ownership is another effective way to create a culture of accountability. When someone feels like they truly have a stake in a project AND the power to make a significant contribution, they are more likely to take ownership and be accountable for the outcome. Give your team members autonomy and empower them to make decisions and take responsibility for their work.

Step 6: Celebrate Successes

Finally, celebrate successes! Recognize when your team members meet their goals, achieve a milestone, or exceed expectations. This creates a positive team culture and reinforces the importance of accountability. Celebrating successes can be done through verbal recognition, awards, or team outings.

Creating a culture of accountability is key to the success of any team. By following these six steps, you can start creating a culture of accountability that is both compassionate and effective (you can have both!). Foster growth and success for your team and your organization through intelligent accountability practices.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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May 10, 2023 Sustainable Business Practices to Create a Greener Workplace

Photo by Danist Soh on Unsplash

Earth Day has come and gone, but sustainability is important all year long, both in and out of the workplace. It’s not too difficult to live an eco-friendly lifestyle at home—buying organic or locally-grown foods, recycling, reducing your energy usage, walking or cycling to nearby places instead of driving. However, it may be a little trickier to apply sustainability efforts to the workplace. You might have to get many people on board with your initiatives, or you might have to make major changes. However, there are steps you can take. Here are seven ideas for promoting sustainability and creating eco-friendly changes in the workplace:

Implement a composting and recycling program

Businesses can reduce waste and their carbon footprint by implementing a composting and recycling program. Composting food waste and plant matter can reduce greenhouse gases in landfills, while recycling can reduce the need for new products to be created, and save energy and natural resources. Educate employees on what can and cannot be composted or recycled, and provide bins and containers in convenient locations around the workplace. Make sure to have a system for regular pick-up and disposal of compost and recycling to keep the workplace clean and free of clutter.

Promote Energy-Saving Practices

Energy-saving practices can reduce the amount of energy used by businesses, and in turn, reduce greenhouse gas emissions. Businesses could consider swapping to energy-saving light bulbs and unplugging electronics (and even chargers) when not in use. Make sure you also encourage employees to turn off their workstations when they are not in use. Consider scheduling maintenance checks for HVAC systems and other appliances to make sure they are running smoothly and efficiently. Or, if your company is willing to upgrade its space, consider advocating for motion sensors or timers for certain lights.

Reduce Paper Usage

While using paper is sometimes necessary, excessive usage is wasteful and can add up quickly! Encourage employees to avoid printing when possible and instead rely on digital copies. When printing is required, use double-sided printing or print on recycled paper. Promote emailing instead of sending physical mail, and encourage employees to recycle paper when they’re done using it.

Encourage Alternative Transportation

Encouraging employees to carpool, walk, bike, or take a commuter train/bus to work can greatly reduce the carbon footprint of your organization. Consider offering incentives such as preferred parking spots, rewards, or recognition programs to promote alternative transportation. Encourage video conferencing and virtual meetings when possible to save on travel costs and to reduce energy usage.

Go Green with Office Supplies

Businesses can take steps to use eco-friendly materials in the office, such as energy-efficient light bulbs, recycled office supplies, and plastic alternatives (bamboo is often a great affordable option). Employees might also take individual actions, such as using products like refillable pens, reusable water bottles, and recycled paper products.

Create a Green Team

Get a group of volunteers together to form a green team. This team can help educate fellow employees, lead sustainability efforts, and host special eco-friendly events in the workplace. Having a green team is a fun way to encourage everyone to participate in sustainable practices.

Offer Telecommuting Options

Consider offering telecommuting options for employees, as it can greatly reduce carbon emissions and save energy (not to mention commuting time!). This can also be a great way to improve work-life balance for your team.

Make sustainability a part of your company culture. Encourage and reward employees who make efforts to be eco-friendly, and consider incorporating sustainable practices into your company’s mission statement. By making sustainability a priority, you can create a positive impact on the environment and inspire others to do the same. Remember, small changes can make a big difference, so start by implementing one or two of these ideas and continue building from there. With a little effort and creativity, your business can work towards a greener future.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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