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promotion worthy actions at work

Work. We all know to go above and beyond, we all know to be on time, meet deadlines, and dress for the job we want. But what about the things not everyone is keeping in their mental rosters? Things that have the opportunity to set you apart and give you an edge? Start with these four out-of-the-box tips:

1. People Like Being Around Likable People

Remember the cursed group projects of high school or college? Remember the characters you got stuck with? The slacker who never showed up, the bossy pants who refused others’ contributions, the walking vanity incapable of seeing beyond their lip gloss, or the one who was so emotionally strung out they spent most of their time crying in the bathroom? Don’t be those people!

Yes, you’re going to have a bad day. Everyone is going to have a bad day. But remember that people like to be around people who make them feel good. People feel easier working with someone engaged, easy-going, prepared, and generally friendly. When those new projects come up, chances are co-workers are going to opt for someone pleasant to be with and work with on their team. The better you can make someone feel at work, the more they’re going to feel good working with you.

2.Pretend This Is Your Favorite Underdog Movie

Someone needs to show Russia who is boss? Rocky punches in. Someone needs to herd a bunch of sheep? Babe the pig starts running in circles. Whatever your film genre, you’ve seen it – a job needs to be done, and someone unexpected comes along to do it. Now, don’t sign up for designing posters if you’ve never opened Photoshop. But, do get out there, take a chance on accepting a new responsibility and succeeding in it. Yes, there might be a learning curve or surprisingly unpleasant aspects to the job, but show you are willing to fill gaps. Show you are a more valuable asset than your coworkers by having a broader range of skills and greater willingness.

3. Manage Your Time

Engage in your work. By no means should you morph into a workaholic, but when you’re working, get to work. The best way to do this is to cleverly manage your time. If you have multiple projects, make a guesstimate of how long each one will take, rate their priority, organize the steps for each one, and maybe throw the more entertaining ones between the snore-fests.

Then, block out your time. Excel spreadsheets can be great personal tools. Keep track of what you do with your time so you can use it most efficiently, and hopefully clock out a little earlier. This also comes in handy when the boss comes knocking with another task. Simply shoot her your schedule of the things you are already doing, show her how much more still needs to be done, and convince her that another employee might have more time to do a good job on it.

Keep in mind: businesses want organized managers. Having proof of your time management skills might come in handy when a promotion opens up.

4. Take Care Of Yourself (Treat Yourself Like a Human Being)

The work day is long. No one can sit and stare into the abyss of a computer screen for eight hours and maintain their brain power. Do things to keep yourself somewhat functioning. Try:

  • yoga on your lunch break
  • going for a walk
  • reading your favorite magazine or a book for a few minutes
  • drawing a few pictures while you brainstorm

Each person is going to feel rejuvenated by something different. Yeah, a full spa treatment probably isn’t going to fit into the workday, but maybe grabbing a foam roller and getting those office chair kinks out of your back will make the rest of the work day easier.

 

Now, get out there and start using these tips to get ahead of the pack and to be a better YOU.

 

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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BBQ and Delegation

Your perfect barbecue goes something like this:

  • You create the perfect guest list (people you enjoy hanging out with and who get along well with each other)
  • Each guest takes on the responsibility of making a different dish (something they’re good at making!)
  • On the day of the event, everyone enjoys a delicious spread of food and each other’s company.
  • Even if it rains or someone spills the potato salad, you’ll still have the makings of an excellent get together.

Of course, not every BBQ turns out this way. You might encounter drama between guests, or you may end up with seven different desserts, but no potato chips or veggie tray. The trick is knowing your guests’ personalities, knowing their strengths, and delegating effectively.

You can probably already draw parallels between the perfect BBQ and delegating to a work team, but let you give me my take on it:

When you’re leading a team, it’s difficult (and frankly inadvisable) to do everything yourself. If you tried to cook everything for a twenty-person barbecue, you’d end up pulling out your hair and not having much fun.

At work, the stakes are higher. If you’re working on a project, you’ll have deadlines to meet, stakeholders to please, and a team to attend to. Instead of taking on the bulk of the work yourself, TRUST that your team is capable enough to shoulder some of the burden.

Not only will delegating tasks to others lighten your load, it will help your team members feel like they are important parts of the work (just like the people at your BBQ who are providing the watermelon or deviled eggs).

Furthermore, delegating adds diversity of thought.

Your team members will inevitably do things a little differently than what you might have done on your own, and THAT’S OKAY. It’s great to work with a diverse set of ideas—that’s what drives innovation. Just like the person who brings a unique dish (grilled asparagus and ricotta pizza, anyone?), you will find creative new ideas through your team that you might not have found on your own.

Just make sure everyone is well-suited to their tasks.

In the workplace, certain people will love crunching numbers and digging into strategy. Others will love idea-generation. Still others will take pleasure in the artist elements of a project.

The better you know your team members, the better you can assign tasks. Just like you know Bill makes delectable beer-battered chicken, but you wouldn’t trust him to know merengue from tapioca pudding, so too should you understand the strengths and weaknesses of your team.

Don’t forget to make things fun.

One of the keys to successful delegation is making sure people are working well together, connecting, and facing any issues with a positive attitude and a problem-solving mentality. Day-to-day work doesn’t have to be a grind. If everyone is well-suited to their tasks and the team is keeping an affable, open line of communication between one another, the work can actually be (gasp!) fun.

You can also amp up the fun factor by hosting lunch-and-learn meetings, creating light-hearted challenges, raising money for a cause, or going on the occasional team outing. Though these may seem like frivolous activities to some, they are actually great ways to help your team members connect with one another, build a sense of camaraderie, and help YOU better understand what makes the people on your team tick. Having a deep understanding of your team members is crucial to effective delegation.

 

So, make a plan, start delegating, and get ready to fire up that grill!

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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The wrong way to say thank you

You’re probably aware of the power of appreciation. It can motivate others, elevate moods, and actually improve employee retention rates. Employees who are recognized for their achievements report increased happiness at work and greater satisfaction with their superiors.

But—believe it or not—there IS a wrong way to express appreciation for your employees. How?

  • If the recognition seems forced or insincere
  • If the recognition is ubiquitous (EVERYONE gets a gold star!)
  • If someone is left out (part of a team is recognized for their achievements, while some are not)
  • If the recognition is generic or impersonal (a mass email)
  • If the recognition does not suit the individual (some people do not like being called out in front of a group, while others thrive on that type of recognition)

The last thing you want to do is come across as phony, insincere, or misinformed when you’re showing appreciation. How, then, do you, as a leader, demonstrate your true appreciation?

  • Be observant and aware (know who is performing above the norm and deserves recognition)
  • Regularly check in with your team and get to know them (this will help you understand when someone is personally excelling and how best to recognize that individual)
  • Pay attention to the little things
  • Focus on both work-related and non-work-related activities (if someone helps out a coworker who just had surgery, that deserves recognition too!)
  • When you say thank you or write out a thank you card, mean it. Your sincerity will shine through.
  • Be specific. Don’t just say “thanks for a job well done.” Point out specific achievements or contributions.

Employee recognition is important, and it’s crucial to go about it in an authentic, personalized way. Build trust with your team by being sincere, specific, and candid when you give praise. Believe me, people will notice and appreciate your authenticity and effort.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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How to get others EXCITED about your business

 

I’ve talked to plenty of small business owners and solopreneurs who are absolutely, positively convinced that their business is the best thing in town. They can solve problems, make improvements, and deliver cutting edge innovations. And they might be right. Their business may offer valuable products and services.

So why isn’t everyone and their neighbor making a beeline for their door, eager to hire the business?

It might have something to do with how the business is presented.

Oftentimes, businesses do the obvious: they tout what they do. They discuss their products, features, and benefits. Sometimes, that’s enough, but more often than not, this kind of pitch will fall flat.

Any company can talk about what they do, but what really sets companies apart is the emotion behind the delivery. Instead of trying to explain what you do and how you do it, talk about why you do it. What drives your business? What is at its core? Why are you personally excited about your company’s offerings?

It is this kind of emotional connection that helps companies like Apple succeed. Apple has created a loyal following because they are passionate about innovation and design. They’ve built a reputation that says “quality product.”

What your prospective clients want to know is what sets you apart from “the other guy.” How do you differentiate yourself and stand out?

Use emotion-laden language to discuss what you do. Don’t just say, “We design top-quality widgets.” Say, “Our team is passionate about the user-widget experience.” Or: “We are excited to bring you unparalleled innovation in widget technology.”

So, how do you create this kind of language around your product? As Simon Sinek says, “Start with why.” What is the motivator behind your work? Why do you care? Why are you better than the competition? Why should your target audience care?

Take the time to mull over the WHY of your business and then start a dialogue. Talk to co-workers and potential clients. Deliver the “rough draft” of your message and see if it resonates with them. Then, tweak it until you’ve got it right.

I want to see your business succeed (and I know you do too!). It’s time to abandon the “We are Company ABC. We do XYZ” language and center your message around your “why.”

 

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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Tap into Team 3

There’s a valuable source of information, assistance, and support you have access to at your office. I’m not talking about the internet, your training manual, or how-to guides. I’m talking about your co-workers.

Your work team can be an incredible asset to you, if you let them. Oftentimes, we either don’t trust others to help us with projects OR we simply don’t know what our co-workers have to offer. This is a shame because a lot of talent ends up going untapped and unutilized. How can you change that? How can you leverage the resources available to you through your team?

Start with these three steps:

STEP ONE:

Get to know your team. Talk with them, listen to them, invite them to share lunch or a cup of coffee. Unless you make an effort to reach out and connect, you’ll never truly know what others have to offer or what their talents are. You also won’t have a strong sense of their weak spots—the areas in which they might need additional assistance.

When you make an effort to get to know your work team, you’ll have a better understanding of how you might all function together. Who is detail-oriented, and who is better at working with the bigger picture? Who is talented at crunching numbers or analyzing data? Who is best at optimizing the customer experience? Who will always meet their deadlines…and who might need a little bit of a push?

Knowing who you’re working with, inside and out, is essential for knowing where to turn when you need a little extra assistance or when you need to assemble a team that is best suited for a specific task.

STEP TWO:

Extend trust and be trustworthy. Trust is a vital component of any successful work team. Sometimes, we take on too much and try to do everything ourselves because we believe that no one else will be able to do the job quite as well as we can. While that may be true, it’s usually a matter of perspective. Others might do a task in a different way than you, but it is not necessarily the wrong approach. By letting others occasionally take the reins, you’re opening the floor to a wider variety of perspectives and methods—and that’s a good thing! As long as everyone understands the big-picture goals, the path to getting there can be flexible.

Trust others to take on projects that are suited to their talents. Trust them to meet deadlines, do excellent work, and bring innovation and creativity to the table. Unless they violate that trust in a major way, have the courage to relinquish some control and be trusting.

On the same token, be trustworthy. Be someone whom others can count on. Your reputation as a reliable worker will be noticed. Even if you don’t think others recognize your steadfastness, they will. Don’t worry. Just keep at it and be a model of trustworthiness.

STEP THREE:

Communicate. If you want something done, ask. If you’re unsure if you—or someone else—is unsuited for a particular task, say something. If you’re pinched for time and need to meet a deadline, ask for help.

Instead of hinting at what you need or want, be direct and open. Keep an open line of communication with others and regularly check in with them about your projects. Along with expressing your needs to others and soliciting their help, you must be willing to return the favor and assist them when needed. You, too, are a resource for others and your talents will be needed from time to time.

Of course, it’s okay to say no to certain tasks or projects that do not fit your areas of expertise or your schedule. Be open about that too!

 

Tap into the skills and resources surrounding you. Your teammates have a lot to offer and you are all part of a network that will work best when everyone’s strengths are utilized. Get to know your co-workers, build trust, and establish an open line of communication.

 

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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Love what you do

 

Do you love what you do? Are you excited to wake up and get to work? Does your work add to your life and wellbeing…or does it detract from it?

If you’re currently in a place where you don’t love what you do, it may be time to sit down, get real with yourself, and re-position your compass. Think about it. If you’re like the average American, you’ll spend 1/3 of your life at work. That’s a HUGE percentage! Shouldn’t you at least like what you’re doing.

I think so.

As a career coach, I’ve met many people who are ill-fitted to their current role, but have no clue how to change things. They slog along because they need the money and are unsure of how to make a drastic change. What many of these individuals need is a deep look inside themselves.

We are a nation of go-go-go and rarely stop and take the time to get reacquainted with ourselves. After all, we’re constantly changing. You are not the same person you were as a teenager (thank goodness!) or a young adult. Change is natural, but we don’t always embrace it. Instead, we may power through it and do things because “that’s the way they’ve always been done.”

I challenge you to think differently.

Believe that you can fall in love with your work…you just have to find the right work. Investing in yourself and going through a program such as Insights Deeper Discovery can help set you down a better path. But you have to open yourself to new possibilities, earnestly and candidly reflect, and then act upon your discoveries. All three factors are necessary if you truly want to create lasting change in your life.

Beyond utilizing a science-based assessment such as Insights, it’s a good idea to also do the following:

  • Research what’s out there
  • Join a networking group and be curious (ask anyone and everyone about what they do—you might be surprised by what appeals)
  • Invest in your future: work with a career coach, attend relevant workshops, or learn a new skill set
  • Be open with your family—your decision affects them too and it’s a good idea to have them in your corner
  • Figure out whether you like parts of your current role or need to make a big, sweeping change (turn to a coach or a science-based assessment to determine)
  • Create an action plan—figure out the steps you need to take to implement your changes.

So, what are you waiting for? Isn’t it about time you invested in yourself and your future? Isn’t it about time you stepped forward into a job you love?

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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2.7 New Era of Selling 2

 

Whether you own your own business, you’re a solopreneur, a social media marketer, or in customer acquisition in a large firm, you’re in sales. You have a product or service. You want others to use it. It’s as simple as that.

Well…I wish it were that simple!

I worked as a sales manager at 3M for over two decades and saw a lot of changes…but those changes have accelerated over the past ten—or even five—years. Now, your potential customers can easily shop around and get to know your offerings and prices (and those of your competitors) before you even have a chance to reach out and engage them.

It’s also a social media-heavy marketing environment, and really hard to predict the next trend. Not to mention, with so many people elbowing for space on social media, it’s tough to get your voice heard.

It’s also a global society. You can hop on Etsy and buy a dress from a Japanese clothing company, or a pair of hiking shoes from Sweden.

In some ways, all these changes are great for consumers—they have a world of knowledge and products at their fingertips—but it’s not so great for small business owners or companies who are struggling to keep up.

HOW on earth do you approach sales in this new era?

I’ll admit, I’m not a marketer. I won’t tell you how to find your potential customers, but I will advise you on your approach once you find them.

Start with these five steps:

1. Believe wholeheartedly in your product

If you aren’t fully behind what you’re offering, it won’t sell. Potential customers are savvy enough to know when you’re not actually enthusiastic about the product you’re selling. Some of the most convincing ads I’ve seen on social media were for product that might seem ordinary (meals in a box, yoga pants, marketing webinars), but they were endorsed by very enthusiastic individuals who seemed to have a genuine stake in their product.

2. Pinpoint your audience with laser focus

Use data (and data analysts) to develop a deep understanding of who your audience is and it will be easier to find them and approach them. I’m talking not just about demographics (which is important, of course), but also your audience’s interests, their frustrations, and what makes them happy. Your product or service solves something. WHO benefits from your solution? When you know who, precisely, that is, you will feel good about selling them something that helps improve their life.

NOTE: You can utilize social media advertising to target people in a VERY narrow way. By having a precise understanding of your audience, you can take advantage of this ultra-targeted marketing.

3. Tell a story

If you’ve ever watched a crowding funding video on Kickstarter or IndieGoGo, you know that some of the most successful campaigns are ones that tell a story. It doesn’t have to be a personal story (although that can sometimes be effective); it could simply be the story of Jane Doe who travels for business all the time and can never sleep on the airplane…until she tried the Ultra Amazing Pillow!

When you tell a story in sales, you’ll want to make sure it feels natural (not over-rehearsed or awkward) and is relevant. Your story could be as simple as: “Mr. Jones had X Problem. Product ABC helped Mr. Jones in this way…”

4. Focus on education

This is the era of giving things away for free. Your customers will likely be used to getting free information (online newspapers, blog posts, eBooks, etc.), so why not take advantage of that mechanism? Offer a valuable (key word!) freebie and learn how to effectively use a sales funnel to turn interested individuals into paying customers.

5. Meet face to face

In our fast-paced, digital era, the most surprising “bold” move you can make is moving offline. Now, face-to-face interactions are more valuable than ever. It’s becoming a lost art to sit down with someone, look them in the eye, and tell them about what you do and what you’re offering. If you’re good at it, you will likely have an edge over nearly everyone else who is just playing the digital game.

 

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

 

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