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Creating Successful Leaders

Category Archives: Better Business

It pays to be a problem-solver. Rather than either A) Sitting around and waiting for things to resolve themselves or B) Counting on others to solve your problems, it’s better to take a proactive approach. For one, the problems you’re facing may not resolve on their own. Or, they may not resolve themselves in the way you want. If you take “approach B” and let others solve problems for you, you lose crucial opportunities to learn and grow. Not to mention, your fate (or the fate of a project) will always be in others’ hands, beyond your control.

It’s much more rewarding to be proactive and attempt to solve problems yourself. That doesn’t mean you have to go about problem-solving on your own. The most adept problem-solvers use whatever resources (human or otherwise) which are at their disposal.

Work on becoming a problem-solver in your workplace! An effective problem-solver is…

1. Courageous

Some risk may be involved in finding solutions to sub-optimal situations. You might have to speak up, contact your superiors, or tap into uncharted territory. Be courageous, knowing that you’ll be learning valuable skills, no matter the outcome.

2. Adaptable

Not every solution is going to keep you squarely within your comfort zone. Be prepared to be flexible.

3. Innovative

Think outside the box! The best solutions may be paths you have not yet explored in your workplace. Look to other industries or unlikely sources for problem-solving inspiration

4. Resourceful

Don’t be afraid to seek help. Online research, your HR department, co-workers, or your professional connections could be sources of advice or inspiration for you.

5. A Unity-Builder

If a problem is affecting an entire department or group of people, it pays to rally the troops and get everyone working toward solving your mutual issue. You know what they say about several heads being better than one!

6. Vocal

Silence is the worst way to deal with a sticky issue. Refusing to address a problem with open communication will only suppress it or force people to talk about it in whispers.

Embrace your courageous, vocal, innovative, and adaptive sides! Rally the troops and use whatever resources are available to you. Be a proactive problem-solver, and you’ll gain a better handle on your future. Not only that, you’ll also develop valuable skills along the way and likely gain recognition from your superiors as someone who is unafraid to face problems head-on.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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It is possible to be a good manager if you simply go through the motions, do your work, and field any issues that crop up. But what distinguishes a good manager from a great one? How can you step up your leadership game so that people see you as a trustworthy role model and a motivator?

There are a few crucial traits that separate good and great managers. If you feel that some of these traits are underdeveloped, that’s okay! It is possible to consciously work on these areas to grow and improve your leadership.

Here are 5 crucial traits of great managers:

1. They are excellent listeners

A good listener is an active listener. They pay attention when others are talking—not just to the words, but also to tone of voice, vocal inflections, and facial expressions. An active listener maintains an open mind and asks good questions. They are curious and genuinely want to understand the speaker’s point of view.

Active listening demonstrates that you care. You don’t brush aside others’ perspectives; rather, you open yourself to new ideas, opinions, and viewpoints. You take a genuine interest in what others have to say, and then apply what you’ve learned. Great managers truly listen.

2. They set clear expectations

Top managers are usually excellent communicators. Their expectations are never a mystery because they clearly and openly communicate with their team. As a manager, it is important to articulate goals, set deadlines, and deliver any relevant information. It is also important to hold everyone accountable for their work. If expectations are not met, it is up to the manager to find out why and either re-strategize or (in some cases) enact consequences.

3. They involve their team

Great managers understand that they do not have all the answers. They also understand that it is imperative to engage their team every step of the way. If a team is highly involved in a project (from initiation to implementation), they will have a personal stake in the project’s success. Additionally, this kind of involvement keeps people active and motivated.

As a manager, be sure to invite all thoughts and ideas when you’re embarking on a new project. Innovation is only possible if we dare to listen to a diverse array of voices. As long as the goals are clear, trust your team to define their own path.

4. They are adaptable

Businesses and markets can change in the blink of an eye. A capable manager rolls with the punches and isn’t afraid to change course. If something isn’t working—or if it’s clear that the company needs to head in a different direction—dare to confront the problems at hand and make changes. You do not, of course, have to re-strategize on your own. That’s where your team can come into play (see point 3!)

5. They foster trust

No one likes a micro-manager. No one thrives when they feel like their superior is constantly looking over their shoulder, monitoring their every move. Dare to take a step back and give your team some breathing room! As long as you set clear expectations and create a culture of accountability, does it really matter what your employees do on a given day? If someone consistently produces quality work, does it matter if they head to the gym for an hour each afternoon? (Incidentally, taking meaningful breaks can actually boost productivity!). If your team is engaged, making good progress (which you can track through reports or regular meetings), and regularly producing good results, then it’s wise to take a step back and let the little things go.

Another aspect of trust has to do with holding regular one-on-one check-ins with your team members. These check-ins can be used to gauge progress, but their primary purpose should be to get to know your team, listen to their thoughts or grievances, and offer whatever support you can. Encourage an open dialogue, and make sure to keep any personal information strictly confidential. Trust might not happen overnight, but with each conversation and each action that shows you care, you will build it.

There is a definite line between good managers and great ones. Do you need to develop some of the 5 traits of a great manager? If so, pick one area and focus on that for the next month. Then, pick another area to develop, then another. The most important aspect of becoming a better manager is YOU and the honest effort you make to improve and connect with your team.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.

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It wasn’t long ago that networking meant going to a physical location—an event center, a restaurant/bar, a clubhouse—and hobnobbing with strangers. You made small talk, you asked about others’ expertise, you asked for and handed out business cards.

For some, this experience was energizing and exciting—a chance to meet and mingle with potential clients or collaborators. For others, it was uncomfortable or downright terrifying. Regardless of which camp you fell into, the reality is, networking is changing (and has been for years).

Today, more than ever, our communication happens in a virtual space. We log into meetings on Zoom, Hangouts, or Skype. We send information through email. We chat with co-workers through platforms such as Slack or Discord. As this has become the new normal, so too has networking shifted into a virtual space.

There are both advantages and disadvantages to this virtual shift.

One huge advantage is that virtual networking is more accessible for more people. In the past, it was difficult for many groups of people to attend an in-person networking session—parents with small children, people who are unable to drive, those with a demanding work schedule, those who live far from typical networking locations. So, even though we may be sacrificing the “in-person feel,” we open the door for a whole new set of people.

Today, networking may lean more towards online presentations or programs than a “let’s mingle and get to know each other” session. So…how do you get to know others and make valuable connections?

Hopefully, the program monitor will facilitate some icebreaker activities or small group break-out sessions. If that’s the case, be sure to be personable and make yourself memorable. Tell others a quirky fact about yourself or slip in a relevant achievement. You could even wear colorful clothing or accessories to make yourself stand out a bit more.

Another thing you can do during online sessions is to ask thoughtful questions. I am a huge proponent of asking questions, whether they are clarifying questions, questions that expound/expand upon the topic, or questions that invite a dialogue. Being engaged, in general, is always a good idea.

Toward the end of the session, if the monitor hasn’t mentioned anything about exchanging contact information, be sure to (politely) ask about it. You might even ask others for their contact info if you’re in a small break-out session. Don’t force it, but if you’ve established a good connection with others and it seems natural to ask for contact info, go ahead! It doesn’t hurt to ask.

As with any other kind of networking, it’s a good idea to follow up with potential connections afterwards. Add them on LinkedIn and send out an email to anyone who might be a valuable connection. You might even discuss meeting up in the “real world,” or you might plan to attend a similar virtual program together in the future.

The future of networking is virtual, so we might as well learn to adapt and embrace it!

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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