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I recently returned from hiking 135 miles of the Camino de Santiago in northern Spain. The Camino was originally established as a pilgrimage trail when St. James was instructed to bring Christ’s message to the end of the world. Well…he reached Santiago, Spain, saw the ocean spreading out before his feet for as far as the eye could see, and declared that he’d made it.

This was years before Columbus approached Queen Isabella and King Fernand to request funding for his trip to the West Indies. And well over a thousand years before I set foot on the trail.

What started as a solitary journey by one devotee turned into a pilgrimage route. Although many people still journey the trail solo, they are never truly alone. Community is everywhere on the Camino. And it is powerful.

Although I embarked on my journey with my husband and a small group of friends, I found it easy to connect with others along the way. We hailed from different backgrounds, different countries, different demographics, and were hiking the trail for different reasons, but we all melded together easily in a multi-colored bouquet of humanity.

Rarely have I found so many people so welcoming. We ate together, shared our stories, and sometimes divulged our deepest secrets. I was surprised by what complete strangers were willing to share with me—but then again, many people hike the Camino as a way to release past hurts, and what’s the harm in sharing your story with someone you’ll likely never see again?

As I walked the trail, I marveled at how safe and protected I felt. You know how when you’re walking down the street in your normal, everyday life and you hear someone come up behind you? Usually, you glance back, you become on guard.

On the Camino, you welcome footsteps and a chance to get to know someone new.

All of this got me thinking: What if everyday life were more like the Camino?

  • We’d welcome strangers to our tables
  • We’d be more open with others
  • We’d smile more often and aim for connections (instead of putting on our headphones and ignoring each other)
  • We’d trust
  • We’d care less about a person’s background and appearance and more about who they really are
  • We’d live life with open arms and open hearts

Even if you’ve never walked the Camino, you can still bring the spirit of the trail to your life. Challenge yourself to be more open and candid with others; practice being more welcoming to co-workers and acquaintances. You’re entire world may change.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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Do anything in 90 days

What are some of your big goals? Do you want to earn a promotion? Write a book? Climb a mountain?

No matter how lofty your dreams, you can accomplish them—or make significant strides—in 90 days. It’s all about your mindset. If you put a certain goal at the center of your priorities, you can achieve great things in just three months.

Speaker and author, David Horsager, calls this your 90-Day Quick Plan.

The idea behind creating a 90-Day Quick Plan is this: accomplish one concrete goal in 90 days, using a step-by-step strategy. Horsager claims that 90 days is the “sweet spot” for achieving your goals. It’s a meaningful amount of time, yet not so long that the goal will slip away from you. So, how do you start making significant changes in 90 days?

The first step is to create a tangible goal (or up to three). Horsager advises against focusing on more than three priorities. Otherwise, you’ll be spreading yourself too thin. Ask yourself, “Where am I right now?” and “Where do I want to be in 90 days?”

Then, ask yourself the most important question of all: “Why do I want to make this change or reach this goal?” If you have a clear why, then you’ll have the motivation to accomplish your goal(s) in 90 days. For instance, why do you want to lose weight and live a healthier lifestyle? Is it so you can be around for your children or grandchildren in 25 years? Is it so you can feel more confident about yourself?

Another example: Why do you want to learn how to create a website? Is it so your business can grow and blossom? Is it because you want to keep your mind fresh and young?

Whatever reason you choose for your “why” is, of course, a personal one and it should be at the very core of your motivation.

After you’ve figured out your goals and why you’d like to achieve them, ask yourself how you are going to get there. Horsager says to be very specific; make a detailed plan and ask yourself how you’re going to stick to it. He advises people to get extremely detailed with their plan by continuously asking themselves, “How, how, how?”

For instance, let’s say you would like to write the first 50 pages of your memoir within the next 90 days. How are you going to do that?

Maybe you’ll decide to write every day. (That’s great, but how?)

You’ll wake up at 5 a.m. every day and write for an hour. (Ok, excellent plan, but how are you going to hold yourself accountable?)

You will let your friends and family in on your plan so that you’ll be held accountable. (Great, now we’re getting somewhere!)

See the importance of how?

Once you have your plan in place (and you have a clear understanding of the why and the how), get started! You’ll be amazed at what you can accomplish in 90 days.

Need help formulating your 90 day plan? Contact me for guidance.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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Banish your self-doubt! Here’s how…

We’re mixing things up today and posting an Infographic on the UXL blog. Enjoy! (Text posted below for those who can’t read it).


  1. Pay attention: Recognize when you’re thinking negative thoughts or telling yourself, “I can’t.” Do certain situations prompt more self-doubt than others?
  2. Talk back: Though it may sound crazy, start talking back to your self-doubt! For instance, if you catch yourself thinking, “No one wants to listen to my ideas,” counter with “Yes, they do. My ideas are valuable and people are interested in what I have to say.”
  3. Use a Power Pose: Keeping your shoulders back and your head held high has a positive psychological effect and can actually boost your confidence.
  4. Do Your Research: Going into a scary situation with a little preparation can make a huge difference. Be sure to anticipate questions others might ask and practice answering them.
  5. Challenge Yourself: The way to achieve growth is to constantly challenge yourself. Once you overcome doubt in one area, move on to another!

 

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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build a boss program

Last week, I talked about a program that career coach, Karen Kodzik, and I created called Build A Boss. We noticed a gap in how managers are trained—many are only trained on bare bones office mechanics and not how to effectively lead people—so we sought to fill that gap. In last week’s post, I discussed new leaders and how Build A Boss can help them achieve success in four key areas. This week, I’m going to focus on established leaders and how they can get back on their feet after a significant change.

I’ve worked with many people who have years of leadership experience in a certain area. Then, a change happens. Maybe they move to a new company, shift positions within their current place of employment, or are faced with a drastic restructuring of their company’s way of operating.

Whatever the case, this kind of change can be jarring for a manager who has only practiced a certain brand of leadership. Fortunately, there are coaching companies like UXL that can help established leaders bounce back and reimagine and reinvigorate their leadership.

Although it is helpful to enlist the help of a coach, there are certain things you can do on your own to help you through a difficult leadership transition. Try these six “quick tips.”

Quick Tip 1:

Set aside “you time.” Take the time to reflect upon your personal attributes and strategize on how to build your strengths.

Quick Tip 2:

Don’t get caught up in your perceived weaknesses. You can’t be good at everything! Practice smart delegation and enlist the help of your team.

Quick Tip 3:

Schedule more one-on-one meetings. Getting to know and understand each team member is crucial for building trust, understanding their areas of strength, and understanding team dynamics.

Quick Tip 4:

Take an effective, science-based self-assessment AND have your team take it as well. One of my favorites is Insights Discovery.

Quick Tip 5:

Open up your communication. Create ample opportunity for your team to give (and receive!) feedback. During meetings, make sure to be inclusive and encourage everyone to share their thoughts and ideas.

Quick Tip 6:

Be goal-oriented. Set small monthly and quarterly goals, as well as one or five-year goals. Remind yourself of your goals often. Be sure to set both personal and team goals.

 

Established leaders can learn new tricks. Open yourself to new ways of practicing leadership and remember, there’s no need to go it alone! Enlist the help of a coach and seek support from your team members and fellow managers. Leadership is an ever-changing thing and it’s always a good idea to refresh your ideas about what it means to be an effective, capable leader.

 

Contact me for more information about one-on-one leadership coaching.

Know an emerging leader? Or someone in a new supervisory role?
Our next Build A Boss workshop series is at St. Kate’s University on May 11, 18, and 25.

build a boss leadership program

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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job hunt while working current job

It’s a common story. You desperately want a new job, but because of financial constraints, you’re unable to quit your current one and start searching. What do you do?

The simple answer is, of course, you have to search for a new job while you’re still working your current one. But that isn’t always easy. How do you balance your time between everyday work and job hunting? How do you field calls from potential employers? Or dash out for an interview? How do you maintain a positive attitude and a good work ethic, even when you want to get the heck outta dodge?

Great questions! Here are 5 tips for effectively job hunting while working your current job:

1. Respect your current job (and company)

First and foremost, don’t lose sight of the fact that you’re still employed by your current company. That means you still have to do your work and do it to the best of your ability. It also means that you should limit job hunting to your lunch break or to times when you’re not at work (before work, after work, on weekends). Consider taking a day off every now and then and dedicate it to job hunting.

REMEMBER: A future potential employer may call your current boss down the road. You don’t want to be remembered as a slacker!

ALSO REMEMBER: Every skill you build in your current position can only help you in the job hunt. Use that as motivation as you plow forward!

2. Set deadlines for yourself

Make goals and commit to achieving them. You might want to apply for a certain number of jobs each week or set aside an hour each day for job searching/applying.

3. Invest in your future

Job hunting may seem overwhelming, especially if you haven’t done it in a while. Think about taking an online course in effect job hunting, or enlist the help of a career coach. Career coaches, such as myself, specialize in résumé editing, cover letter writing, job search tactics, and interviewing best practices. Your job hunt doesn’t have to be a solo endeavor!

4. Set boundaries

When applying for jobs, make your availability clear. Let recruiters know that you will only take a call outside of normal working hours (or during your lunch break). If you have a separate home phone, give the recruiter that number.

And emails? Reply to any job hunt-related emails during lunch or during a designated break. Otherwise, reply after work. Most recruiters understand job applicants’ constraints and it is acceptable to let recruiters know that you’d like to remain discreet.

One other thing related to setting boundaries: Try not to get your coworkers involved. While it may be tempting to tell others about your job hunt, be careful who you divulge information to. Office gossip can spread quickly!

5. Network with care

If you attend a job fair, you run the risk of bumping into someone you know. If you update your LinkedIn profile to say “Seeking a new position,” you really run the risk of being exposed. What to do?

According to Liz Ryan of Forbes magazine, “Your best bet as a stealth job seeker is to network one-on-one with people you already know, and to allow or encourage the folks you already know to introduce you to other people — friends and colleagues of theirs.” Personal references are one of the best ways to find a new job, rather than taking your chances at a job fair.

 

Remember to be tactful, respect your current job, and set a regular job-hunting schedule. And don’t let your search distract you from doing the best work you can do right now. Best of luck with your hunt!

Do you have other questions about job hunting while still working your current job? Please post them in the comments section below or, if you’d like to remain confidential, please feel free to contact me.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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man distracted by cell phone

Technology can be a wonderful thing. It helps us connect people from across the country (or world) through a video conference or virtual chat. It allows us to easily create charts and map out data. It allows us to better serve our customers.

But there is a dark side to technology. It’s the side that affects our everyday interactions with people—the side that completely sucks us in and tethers us to our devices.

Have you ever walked into a restaurant and noticed friends, couples, or even entire families absorbed in their smart phones? Or noticed people out for a walk, with their heads buried in their devices?

Are you guilty of this too? Do you catch yourself shooting your co-worker an email when you could just walk to her office and ask a quick question? Do you find yourself flipping through social media or the news or weather instead of engaging those around you in conversation?

Yes, technology does great things, but it’s also killing our communication skills. According to MIT sociologist Sherry Turkle, author of the book Reclaiming Conversation, our deep absorption in our devices has caused us to lose our ability to have deeper, more spontaneous conversations with others. We begin to lose our capacity for “empathy, introspection, creativity, and intimacy.”[1]

With Valentine’s Day fast approaching, I think about the implications this has for our relationships. Are our conversations lacking the depth they used to have? Are we missing opportunities to look others in the eye and truly connect with them?

Looking at it from another angle, are we missing opportunities at work because we’ve greatly reduced the number of face-to-face interactions we have with others? Sherry Turkle says YES. She points to many studies that indicate that when people are allowed to talk to each other, they do better—they’re more collaborative, they’re more creative, they get more done.

And what about networking? I’ve talked with many people who say that the younger generation has difficulty with face-to-face networking. It’s a skill that doesn’t come easily for them because so many of their interactions are digital. That’s troubling because, according to Hubspot, 85% of people say they build stronger, more meaningful business relationships during in-person business meetings and conferences.

Face-to-face still matters!

It’s time we stop multi-tasking, set our cell phones aside, and rediscover meaningful conversation with others. Our relationships—both personal and professional—will be better for it.

[1] Suttie, J. (December 7, 2015). How Smartphones Are Killing Conversation. The Greater Good Science Center at Berkeley. http://greatergood.berkeley.edu/article/item/how_smartphones_are_killing_conversation. Accessed 12/19/16.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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business-15498_1280

If you’re in sales, you know that it’s difficult to pull in a new client or buyer. Whether you’re in retail or insurance, it isn’t always easy to convince a potential customer to pull the trigger and make the purchase. This fear of rejection is probably the thing that’s holding you back from ONE easy thing that will increase your sales exponentially: upselling.

Upselling might sound like an ugly word (you might think of a car salesperson saying “But for only $40 more each month, we’ll throw in a…”), but there is a way to do it tactfully and honestly. Upselling involves introducing an improvement or an upgrade. You might upgrade to a faster laptop, a more powerful fishing boat motor, or a more durable set of kitchen knives.

I certainly don’t advocate selling a customer something that they genuinely don’t need. When you upsell (or cross-sell, which involves introducing a relevant but different product), do it with the customer’s needs at the center of your mind.

Why upsell? For one, upselling works 20 times better than cross-selling. Once potential buyers are fixated on a product, they don’t really want to be distracted by something else.

Secondly, your customer might not be aware of the benefits of upgrading to a different model. They might not realize, for instance, that a kitchen pan that’s $10 more than the one they are currently considering is known to last three times as long and tends to cook food more evenly.

Third, if your customer is already interested in a product, it doesn’t hurt to introduce them to a better model (again, if you genuinely think they would benefit from it). You’re already making the sale, why not make a better sale?

So, how can you tactfully and honestly incorporate upselling in your sales game? Try these five tips:

1. Arm yourself with knowledge.

If a customer is interested in a certain type of camera, for instance, be prepared to tell them about their full range of options and why the next model up is better. Anticipate questions and be prepared with candid answers.

2. Listen.

Be sure to listen carefully to your customer’s needs before trying to upsell. It could be that a bigger, better product is not necessary for this particular person.

3. Make it easy.

If you’re in a retail setting, make sure the best products are prominently visible on the sales floor and easy to access for a demonstration. Customers should be able to easily tell the difference between a base model and the souped-up version.

4. Honesty is key.

Don’t fudge the facts. Don’t push a sale that won’t benefit the customer. Your potential buyers are usually savvy enough to see through an act and, if they’re not, they will wise up quickly once they realize that the product you sold them doesn’t fit their needs at all. Do you think they’ll send any friends or family members to you after that?

5. Be confident.

Upsell with confidence. You should be proud of the products you sell and stand by their worth. Let that confidence shine! (And if you’re not confident about the products you’re selling, it may be time to start hunting for another sales position!)

 

Try incorporating upselling into your sales strategy and see where it will take you. It’s the easiest way to increase your sales and demonstrate the full range of product opportunities to your customers. What’s holding you back?

For more in-depth sales advice and career counseling, please get in touch with Margaret today.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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