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Tag Archives: communication and insights discovery

“Know thyself” is an adage that goes back hundreds and hundreds of years. This may seem fairly straightforward (“Surely, I know myself better than anyone!”), but that’s often not the case. For one thing, how often do we actually spend time reflecting about ourselves, our perspectives, the way we process information, or the way we interact with others? For most people, these actions are unconscious. We move through the world without thinking about how we move through it.

Programs such as Insights® Discovery challenge us to sink deeper into our internal worlds and become better acquainted—or reacquainted—with ourselves. I use Insights® as an example because I’m a Licensed Practitioner of Insights® Discovery, but many other similar programs exist that help us drill down into the core of our being—StrengthsFinder, Enneagram, Myers-Briggs (informed by the findings of acclaimed psychiatrists Carl Jung, whose work is also the basis of Insights®).

These programs are valuable for helping us understand our personal tendencies, the unique ways we view the world and process information, how we interact with and relate to others, and the work that is best suited to our personalities. All of these findings are valuable for a number of reasons. In my Insights® sessions, people have made a variety of breakthroughs, ranging from clarifying their career paths to developing a better understanding of their strengths and areas of improvement.

Not only are breakthroughs possible, it’s also likely that everyday skills, systems, or functions will improve. One area that often improves is productivity.

How is productivity related to self-discovery? I can think of at least three links:

1. Communication Improves

The more you understand about your own and others communication preferences, the better you’ll be able to facilitate effective communication. For instance, if someone prefers direct communication, keep that in mind next time you have a meeting with that person. Don’t beat around the bush, and do your best to convey precisely what you mean.

On the other side of the coin, if you discover that you prefer indirect communication (an email or a voicemail) so you can think over your options before responding, make your preference clear. The next time someone calls on you during a meeting, say something to the effect of, “I would love to give you my thoughts once I’ve had time to mull them over. I tend to make better decisions once I’ve had time to analyze my options.”

2. Teamwork Improves

When a team goes through Insights® Discovery or a similar assessment program, they gain a deeper understanding of how each other operates. They learn that Maddie’s social tendencies shine during group work or team brainstorming sessions…but she can get frustrated or bored when asked to work alone. They learn that Max prefers direct communication and would rather talk candidly about an issue right away, rather than going through pleasantries or background information.

The team will also have access to a common language. For those who have been through Insights®, they might say, “That’s my yellow energy shining through!” Or, “I’m going to have to think about all this–you know how blue-energy folks love to analyze things!”

3. Suitability Improves

Far too often, we try to fit square pegs into round holes in the workplace. Once a team has undergone an assessment (and has had some subsequent coaching), it will become apparent who is content and well-suited to their current role, and who could use a shift. Perhaps someone is currently tasked with leading a group project, but would strongly prefer a background/support role. That discontentment will probably bubble to the surface when the team learns about each other’s work and communication preferences.

Learning about yourself on a deeper level is not just great for personal improvement, it’s highly valuable for improving team dynamics. If everyone on a work team took the same assessment test (preferably one that’s backed by science and has a proven track record), they would gain a more meaningful understanding of each other’s thought processes, communication preferences, and personalities. And they would also gain a common language to express these differences and distinctions.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 

HER NEW EBOOK IS CALLED A QUICK GUIDE TO COURAGE.

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communication-in-4-colors-insights-discovery

Updated August, 2019

A Note From Margaret:

In the history of the UXL Blog (which has been active since 2011), this post is by far the most popular. That says a lot to me. For one, it means that people are interested in effective communication and developing a deeper understanding of their colleagues and co-workers. It also means that many people suspect that Insights® Discovery is a useful tool for digging in and approaching communication issues from a science-based, practical approach. 

If your team is struggling with communication (whether among team members, between bosses and staff, or with clients), I can help. As an Insights® Discovery Licensed Practitioner, I offer workshops and training to individuals and teams of any size, in any industry. I invite you to contact me today for more information.

Now, on with the post…


Do you ever wonder why a certain co-worker is so quiet? Or why another co-worker always wants to work in teams? Or why another won’t make a decision until everyone’s voice has been heard?

Assessment tests, such as Insights® Discovery, can unearth the mysteries behind your co-workers’ communication tendencies. Insights® is a science-based personality test designed to help you gain a better understanding of your own and others’ behaviors, tendencies, and perspectives. As an Insights® Licensed Practitioner, I have introduced many teams to Insights® and have witnessed improved communication, better leadership, and greater team cohesion and empathy.

One of the things I like best about Insights® is its approachable model, broken down into four main color energies (blue, red, yellow, and green). The idea behind the model is that everyone has the capacity to exhibit and embrace all four distinct personality types, but we all tend to lead with or prefer a certain personality type. Here is a brief overview of each color/personality type. Which one do you immediately identify with?

4-colors-good-day

RED: Those who lead with red energy tend to be assertive, bold, and to-the-point. They are natural leaders and love to take charge and make quick decisions.

YELLOW: Yellows are bright, sunshiney, and social. They love working in teams, brainstorming ideas, and connecting with new people.

GREEN: People with a strong green tendency are typically empathetic and inclusive. Above all, they care about the happiness of their team members and want to make sure all voices are heard.

BLUE: Blues are data-driven, analytical, and contemplative. They like to mull over an issue and consider all angles before making a decision.

Now that you know a little bit about each color energy, let’s hone in on communication. Each group of people–reds, yellows, blues, and greens–has a different communication preference. The image below outlines how best to approach those who lead with a certain color energy:

Insights Discovery communication preferences
Yellow: Involve me.  Green: Show me you care.  Red: Be brief, be bright, be gone.  Blue: Give me details.

If you have a good hunch about someone’s leading color, take the time to stand in their shoes and consider how they might prefer to communicate. Should you be brief and bright with them (red)? Should you take the time to be social and ask about their family or weekend (yellow)? Should you ask about their emotional reaction toward a project (green)? Should you present them with a complete set of data and analysis (blue)?

This, of course, is just the tip of the Insights® Discovery iceberg. For more information on Insights®, or to find out how to acquire an assessment kit for your team, please contact me today.


MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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Confident conversations and Insights Discovery

It’s possible to have an assertive, confident conversation without seeming pushy or overbearing. When approached tactfully, your self-assured behavior can have a wholly positive effect; it can motivate others to action, resolve conflicts, and bolster your leadership.

Utilize the concepts from the Insights Discovery program (read about this cutting-edge program in a prior blog post) to effectively and confidently talk with people of all communication preferences. No matter if a person is action-oriented, social, analytical and detail-oriented, or highly empathetic, you can use the below model to discuss just about anything with confidence.

1. Present the facts

When the facts are on your side, your confidence will inevitably increase. Laying out what happened from a neutral standpoint will appeal to those who are fact-driven and methodical.

2. Add emotion

Be candid about your feelings. If a certain situation or action made you feel angry or disappointed, let the other party know. Confident people are generally open, including with their emotions. When you put everything out on the table, you intentionally make yourself vulnerable which not only gives you a measure of control over your emotions, but can also help others realize that they, too, can open up.

3. Empathize

When you can relate to others, their confidence in you grows (which, in turn, increases your confidence). While talking with others, take a moment to think about their perspective and empathize. Then, relay your understanding of the other person’s perspective. For instance: “I know your department’s been experiencing some reshuffling. Am I right in assuming that the changes have delayed your team’s project?” Be sure to utilize good listening when tapping into your empathy!

4. Take action

Concluding your conversations with a plan of attack conveys a high level of confidence and competence. Don’t bulldoze others opinions, but also don’t be afraid to make suggestions if you have thoughts or opinions you’d like to share.

A well-rounded conversation includes facts, emotion, empathy, and action. Go into a discussion feeling confident and comfortable that you’ll be able to effectively communicate with anyone, no matter their personality or communication preferences.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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