Category Archives: Thrive at Work
April 5, 2017 How to take back control of a conversation
Have you ever been in a situation where the conversation went off the rails? Maybe you were trying to talk to a client about a new product and they insisted on talking about politics or their latest family vacation. Or maybe you were leading a meeting and your team began to stray from the topic at hand. Or maybe every time you talk with a particularly chatty co-worker, it’s difficult to get a word in edgewise.
What do you do?
Start with these 4 steps:
1. Believe that your voice counts
Enter every conversation with the confidence that your voice (your thoughts, ideas, and opinions) matters. Believe in what you have to say and you will find a way to bring it up in the conversation. Keep in mind: there’s a difference between confidence and arrogance. What you have to say is important, but it’s not the only opinion that counts. Your listening ear is just as important as your voice.
2. Acknowledge what the other person is saying
It’s important to let the other party know that, yes, you hear what they have to say. You can also use this tact as a way to step in and take control of the conversation. For example:
“What I hear you saying, Bill, is that you’d like to implement more customer service surveys. I think that’s a great idea that warrants more discussion. I’d like to focus on that more during our next meeting so that we give the topic the time it deserves. In the meantime, let’s finish going over our quarterly reports and see what other ideas crop up…”
3. Keep your audience engaged
What you have to say is important; make sure your audience hears it! Instead of lecturing at others, make an effort to engage them. Ask questions, request feedback, and ask your audience if any clarification is needed. Make others a part of what you’re doing, not just passive observers.
4. Be direct
Oftentimes, the best way to refocus a conversation is to be direct. Acknowledge what the other party is saying (see tip #2) and then transition into what you’d like to say. Your interaction may go something like this:
“Your family vacation sounds great, Susan, and I’d love to discuss it more tomorrow, but I’m afraid I have to shift the conversation back to business…”
Remember: What you have to say is important! Don’t sell yourself short. Have the confidence to interject when necessary (in a tactful way!) and let your voice be heard.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: career advice, conversation control, lead a conversation, Margaret Smith UXL, navigate a conversation, take back a conversation, UXL career coaching
March 29, 2017 5 Healthy Side Effects of DELEGATING
What can you achieve by DELEGATING?
You’re up to your eyeballs with work, scrambling to complete projects, catch up with clients, and put out fires…all while trying to keep on top of email and maybe grab some lunch at some point! You work late, get home after dark, and can only think about work as you zone out in front of the television. The next day, your boss calls you up and asks you to take on a new client. As usual, you say yes.
Sound like a familiar story?
Unfortunately, many of us are afraid to ask others for assistance when we’re feeling overwhelmed. We think it shows weakness or a lack of dedication. We’re afraid we will appear incapable, or that it will even affect our chance of promotion.
In most cases, however, the positive aspects of delegation far outweigh the negative aspects. Here’s what happens when you delegate:
1. You prevent burnout
Delegation helps you work at a more sustainable, healthy pace, rather than a frantic pace that will leave you exhausted and unhappy.
2. You achieve better results
Instead of doing a dozen projects with mediocre results (which is definitely not promotion-worthy behavior), you can focus on a couple of projects and achieve quality results.
3. You gain focus
It’s a good idea to delegate tasks to other people that do not fall into your areas of expertise. Instead, focus on the areas in which you excel and continue building your skills in those areas.
4. You create healthy boundaries
If people know you will say yes to any and every project, they will begin taking advantage of you. Draw a line in the sand and either say no (here are a few diplomatic ways to do that) or delegate.
5. You exhibit strong leadership
By pragmatically delegating to others, you demonstrate that you have a clear understanding of your team and what makes them tick. You also show that you trust your co-workers enough to let go of the reins and let them take over an assignment.
Of course, it’s a good idea to be thoughtful and tactful when you delegate. Don’t try to shuffle your work off to someone who also has no time or interest. Instead, consider your co-workers’ talents and their availability.
If you are a leader, dole out assignments with care. Explain to each person why you selected him or her for the task at hand. Be sure to let that person know you are available to answer questions or point them toward available resources.
If you are not in a leadership position, your delegation may look a little different. When someone asks you to take on a project, counter by telling them that you have far too much on your plate at the moment and say something like, “Have you considered Rosa? She excelled in a similar project last quarter and I think she has some availability.”
And if things are really out of hand with your current workload, you may want to have a sit-down meeting with your boss and explain your position. Remember: it’s always a good idea to check your co-workers’ availability and interest in a new project before name-dropping them.
Start working smarter. Delegate wisely and open up new possibilities in your career.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: benefits of delegation, delegate with care, Delegation, leadership and delegation, life and career coach twin cities, margaret smith career coach, smart delegation, strong leadership, Twin Cities career coach
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- Posted under Better Business, Communication, Leadership, Thrive at Work
March 8, 2017 The #1 Way to Grow in Your Career
There are many ways to grow and flourish within your career. You can take classes or expand your skills through research and application. You can find a mentor and learn from their experiences. You can take on new and diverse projects in order to stretch yourself and your abilities.
But at the heart of it all is one key element: the ability and the willingness to be COACHABLE.
When you’re coachable, you open yourself up to possibilities. You acknowledge that you don’t know everything and are willing to accept feedback and learn. You admit that you are sometimes wrong and look for ways to improve your current way of thinking/doing/behaving.
It isn’t always easy to be coachable. Many of us (especially if we’ve been in the same job for quite a while) tend to believe that our way is the best and leave little room for criticism or critique. It’s time to turn that kind of thinking around.
Start by asking for feedback.
Regularly ask your co-workers and superiors for feedback and then LISTEN to what they have to say. It doesn’t have to be in a formal meeting; it might be as simple as approaching a co-worker and saying, “Hey, Sally. How do you think my presentation went? Would you have changed any of the slides? Or maybe emphasized other material?”
Ask clarifying or follow-up questions if need-be. And remember to keep your defensive side in check! Even if you don’t agree with the feedback, take it gracefully. Say something like, “That’s an interesting take, Sally. I hadn’t seen it from that angle before.”
Keep in mind that not all feedback is quality feedback. Take your time to mull it over or get a second opinion (For more tactics and tricks on how to receive and utilize feedback, please see December’s newsletter).
When you’re coachable, you seek to expand your knowledge. Beyond soliciting feedback, start exploring ways to build or update your skills through webinars, in-person classes, training workshops, or one-on-one meetings with experts in your field. If your workplace is not proactive in seeking those opportunities, you may have to hunt for them on your own. Don’t be afraid to approach your boss and ask if the company could sponsor you (and your co-workers) in a specific learning program. If nothing else, you’ll open up a dialogue about advanced training.
Another way to grow your skills through coaching is to seek a mentor or be a mentor.
If you’re new to a company, new to a certain position, or seeking to advance within the company, a mentor can help you achieve those aims. If your workplace doesn’t have a formal mentoring program, seek a mentor on your own and invite that person to meet with you every now and again. Start small! You might scare people off if they think mentorship is too big of a commitment. Ask if they’ll meet with you for lunch once or twice a month, and go from there.
On the flip side, if you’ve been with your company a while, consider being a mentor. As a mentor, you’ll learn to see the company with new eyes and you may begin to explore the company and your position in ways that you hadn’t previously considered.
You have endless potential! Grow and evolve in your career by being coachable.
Seeking further guidance? Please feel free to contact me today.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: ask clarifying questions, asking for feedback, be coachable, benefits of mentoring, grow career, Margaret Smith business coach, margaret smith career coach, Margaret Smith minneapolis, Personal Growth, your coachability
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- Posted under Leadership, Thrive at Work
