Category Archives: Teamwork
August 7, 2019 Communication in 4 Colors (get to know Insights Discovery!)
Updated August, 2019
A Note From Margaret:
In the history of the UXL Blog (which has been active since 2011), this post is by far the most popular. That says a lot to me. For one, it means that people are interested in effective communication and developing a deeper understanding of their colleagues and co-workers. It also means that many people suspect that Insights® Discovery is a useful tool for digging in and approaching communication issues from a science-based, practical approach.
If your team is struggling with communication (whether among team members, between bosses and staff, or with clients), I can help. As an Insights® Discovery Licensed Practitioner, I offer workshops and training to individuals and teams of any size, in any industry. I invite you to contact me today for more information.
Now, on with the post…
Do you ever wonder why a certain co-worker is so quiet? Or why another co-worker always wants to work in teams? Or why another won’t make a decision until everyone’s voice has been heard?
Assessment tests, such as Insights® Discovery, can unearth the mysteries behind your co-workers’ communication tendencies. Insights® is a science-based personality test designed to help you gain a better understanding of your own and others’ behaviors, tendencies, and perspectives. As an Insights® Licensed Practitioner, I have introduced many teams to Insights® and have witnessed improved communication, better leadership, and greater team cohesion and empathy.
One of the things I like best about Insights® is its approachable model, broken down into four main color energies (blue, red, yellow, and green). The idea behind the model is that everyone has the capacity to exhibit and embrace all four distinct personality types, but we all tend to lead with or prefer a certain personality type. Here is a brief overview of each color/personality type. Which one do you immediately identify with?
RED: Those who lead with red energy tend to be assertive, bold, and to-the-point. They are natural leaders and love to take charge and make quick decisions.
YELLOW: Yellows are bright, sunshiney, and social. They love working in teams, brainstorming ideas, and connecting with new people.
GREEN: People with a strong green tendency are typically empathetic and inclusive. Above all, they care about the happiness of their team members and want to make sure all voices are heard.
BLUE: Blues are data-driven, analytical, and contemplative. They like to mull over an issue and consider all angles before making a decision.
Now that you know a little bit about each color energy, let’s hone in on communication. Each group of people–reds, yellows, blues, and greens–has a different communication preference. The image below outlines how best to approach those who lead with a certain color energy:
If you have a good hunch about someone’s leading color, take the time to stand in their shoes and consider how they might prefer to communicate. Should you be brief and bright with them (red)? Should you take the time to be social and ask about their family or weekend (yellow)? Should you ask about their emotional reaction toward a project (green)? Should you present them with a complete set of data and analysis (blue)?
This, of course, is just the tip of the Insights® Discovery iceberg. For more information on Insights®, or to find out how to acquire an assessment kit for your team, please contact me today.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: benefits of Insights Discovery, business coach Margaret Smith, career advice, career coach Margaret Smith, communication and insights discovery, enhance team communication, improve communication, Insights Deeper Discovery Workshops, Insights Discovery for teams, Minnesota business coach
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- Posted under Communication, Insights Discovery, Teamwork, Thrive at Work
July 3, 2019 Better Phone Meetings
Remote conferences are an integral tool of the work place. In an increasingly mobile and diverse business landscape, maintaining lines of communication in a way that is regularly organized and easily accessible ensures projects remain on task while goals are clearly maintained and communicated.
Phone meetings are by far the most commonly implemented for remote conferencing, and come with their own sets of headaches and challenges. As a team member or project coordinator, you may find yourself in need of strategies to use as a shorthand in organizing consistent, quality phone meetings. Feel free to use these suggestions below while you’re planning!
1. Stick to a schedule
Humans are creatures of habit, and scheduling phone calls can be one of the larger sources of frustration for mid-size or large teams. If you’re looking to utilize phone meetings as a convenient and regular means of convening a team, make it easier on your team members by scheduling calls at similar times at similar points in the week.
Typically, it’s simpler for someone to block out an hour in the morning every other Wednesday than to constantly be checking their schedule to see if they can make a meeting work. Sticking to a regular schedule upfront also helps establish project timelines. It can also help instill a sense of structure and a general sense of expectations.
2. Have a routine
Make sure to outline a procedure for beginning meetings, and for larger groups. Utilizing established formats, such as Robert’s Rules of Order, can help facilitate the chaos of having many voices present. Stick to a consistent limit of how long the group waits for people to join, and outline consequences for non-participation at your first meeting. Reiterate standards as necessary.
3. Prepare a small agenda; have someone take minutes
Board meetings utilize both these strategies, and are a simple but effective means of staying on task. Agendas serve doubly as excellent meeting reminders when provided in advance, and allow more time for team members to formulate specific questions they may have. You may want to incorporate unconstructed conversation time toward the end of meetings to field sentiments about the project at hand and candidly address issues that don’t neatly pertain to a specific task.
4. Be gracious, have a consistent facilitator
Always remember to be polite and professional. And remember, without visual cues and body language, you are bound to encounter miscommunication in a phone meeting at one point or another. Having a consistent facilitator, or a regular rotation of facilitation provides additional support and structure in meetings, as well as a default avenue for conflict resolution as the need arises.
Phone meetings don’t have to be a source of stress. When conducted effectively, they can be brief, clear, and helpful for all team members. Pair these strategies with a framework that best suits your team members’ schedules and working styles. And when in doubt, talk it out!
Margaret Smith is a career coach, author, Insights® Discovery (and Deeper Discovery) Licensed Practitioner, and founder of UXL. She hosts WORKSHOPS for people who need career or personal guidance.
NOW LIVE: Check out Margaret’s NEW online Leadership Course.
Tags: better phone meetings, communicate over the phone, improve communication, improve phone meetings, Margaret Smith Minneapolis career coach, Margaret Smith professional speaker, phone meeting tips
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June 26, 2019 What if your team members are TOO similar?
Every team is unique, which means every team encounters its own challenges and pitfalls. Sometimes communication between team members breaks down. Other times productivity dips due to colleagues not seeing eye to eye on a particular problem. But what do you do as a team leader when you are faced with the opposite problem? What do you do when your team members are too similar?
Strong teams rely on their members as individual engines of creativity, each with their own specific skillsets. While it’s not necessarily always an issue to have a team with overlapping abilities and points of view, a lack of diversity of thought can stifle creativity or hamper problem-solving. When Joe, John, and Jack all offer the same, incomplete solution, that’s a sign things need to change.
Being an effective team leader means being able to bring out the best in your team and point it in the direction that will allow you to accomplish your goals. So, if your squadron suffers from being too similar, you might want to consider some of these solutions:
1. Brainstorming Homework
Homogenous teams tend to lump together in groupthink if given the opportunity. A way to combat this habit is to isolate each individual team member’s strengths and abilities in an environment where they’re allowed to contemplate without the influence of their like-minded peers. Assign different tasks or divvy up a single task into components to each of your team members, and have them come up with solutions or ideas on their own. This can give better insight into each of the individual members’ limitations and quirks, and be used as a road map for what qualities or ideas to encourage folks to bring to the table at full team meetings.
2. Role Play
Sometimes team members can’t call upon different perspectives because they haven’t been given the opportunity to engage with them. Identify strategies or types of problem solving you would like to bring out more in your team, and give them the opportunity to utilize these methods in practice exercises. It may be helpful to bring in someone from another group or department familiar with the process to serve as a guide.
3. Switch Up the Roster
If there is a persistent problem in addressing challenges, the roster may be in need of some alterations. You can experiment switching out team members on specific tasks, bring in different staff for certain projects, or even bring on a new hire to inject energy into a complacent group. Variety and situational changes keep people alert and help draw their attention to the issues that are causing these changes.
4. Competition
Who says innovation can’t be a contest? Incentivizing behaviors is a timeless and effective way to instigate desired results. Offer a small reward for team members who are able to provide new or sought-after solutions to ongoing problems. If the desire is to correct a more systemic homogeneity, consider creating broader rewards for seeking outside collaboration or professional development that can be integrated into your team’s stagnant dynamic.
Team dynamics are tricky, and often problems are not resolved by any one solution. Try out a couple different strategies, and don’t give up if one doesn’t foster the changes you are looking for. As long your team is persistent and committed to growth, you will likely find an answer.
Margaret Smith is a career coach, author, Insights® Discovery (and Deeper Discovery) Licensed Practitioner, and founder of UXL. She hosts WORKSHOPS for people who need career or personal guidance.
NOW LIVE: Check out Margaret’s NEW online Leadership Course.
Tags: homogeneous team, leadership coach Margaret Smith, Margaret Smith Minneapolis career coach, no team diversity, team creativity, too similar team
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- Posted under Leadership, Teamwork
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