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Category Archives: Communication

The power of vocal inflection

We’d all like to think that what we say is important. When we stand up to give a presentation or if we’re talking with a friend or significant other, we hope that others are listening to what we’re saying.

But the what is not necessarily as important as the how.

How you deliver your words can matter just as much (or more!) than what you say. No matter how compelling your message, if you say it in an unenthusiastic or irritated way, others will pick up on your tone, rather than what you are saying.

Take the simple phrase “Dinner’s ready.”

Let’s say you get home from work and you decide to prepare a nice meal for yourself and your family. You cook up a couple dishes from scratch and time everything perfectly so that your entrée comes out of the oven at the same time that you’ve finished making your sides. You’re pleased as punch with how your meal turned out and you can’t wait to share it with your family.

At this point, you call out in a sing-song voice, “Dinner’s ready!”

No reply.

Your spouse, your children are upstairs doing who-knows-what. But you don’t feel like hunting them down, so you busy yourself with doing a few dishes while you wait for them to come down.

Five minutes.

Ten.

When you call for your family again, the cheeriness is out of your voice completely. It’s been replaced by a loud, curt, and semi-dangerous tone:

“DINNER IS READY.”

You’d better believe your family will come running this time!

The lesson here is that vocal inflection matters. It conveys how serious you are about something. It demonstrates your enthusiasm (or lack of). It has the power to energize a room or put everyone to sleep.

Next time you’re about to interact with someone or lead a team meeting, think about your tone of voice. Practice your speech in front of a mirror. In most cases, you’ll want to sound energized, but not over-the-top. Cheery, but authentic. The only exception is if you’re speaking about a serious issue that requires more gravity. Use common sense and let your tone match the message.

For more tips on how to be a compelling speaker, take a look at these blog posts:

https://uxlblog.com/2016/10/05/let-your-voice-be-heard/

https://uxlblog.com/2016/03/09/10-ways-to-have-a-better-conversation/

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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Buzzwords lack clarity

They come in the form of KPIs, ROIs, or CTAs. They are the low-hanging fruit, the synergy, and the ballpark figures. They want to help you drill down, push the envelope, create a survival strategy, and do some heavy lifting.

This is the corporate speak that tends to spin its way into our conversations. It’s fine to use it every once in a while—especially if your audience is familiar and comfortable with the language—but it’s usually best to keep jargon to a minimum. It ends up clogging up conversations, confusing potential customers, and muddying the meaning of a sentence.

Simply put: If too much jargon is used, clarity is lost.

Instead of using a euphemism for a term, express what you actually mean. Instead of asking someone if they have “the bandwidth” to perform a project, ask them if they have the time, resources, and appropriate support. You’ll end up getting a more specific, straight-forward answer rather than a simple “yes” or “no” reply.

Be especially careful with corporate speak when you’re meeting with prospects, new clients, or potential new employees. Businesses tend to use industry-specific terminology which may be difficult for others to interpret. For instance, a company with a global presence might use the term “business process outsourcing” (or BPO), while a company specializing in education might use the term “digital literacy.” In both cases, the terminology may feel natural to those within the industry, but could confuse those outside the industry.

Language matters. The terms you use can contribute to an open, inclusive environment, or they can obfuscate meaning or leave certain people feeling confused or irritated. Do your best to use clear terms and don’t forget to ask for clarification when you need it. Chances are, if you’re confused by an acronym or unusual turn-of-phrase, others will be too.

Let’s aim for simplicity and precision in our workplaces! If you’d like some additional guidance, be sure to check out my short video on clarity.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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I’ve worked with a variety of different teams over the past thirty years, from sales to marketing to creative. Although it’s tempting to gather people together who are like-minded, I’ve found that the most capable, innovative teams are those with a diverse set of perspectives and personalities. When several different personalities are balanced (and everyone has an opportunity to voice their opinions and ideas), teams tend to flourish.

Who to seek out when you’re putting together a team?

Think about personalities from a macro perspective. What are your co-workers like, in general. What are their strengths? What have they accomplished that stand out in your mind? How do they interact with others?

Getting to know your co-workers on a personal level is key to assembling a powerhouse team. The more you know about them, the better equipped you’ll be to compose a well-balanced team. This process, of course, doesn’t happen over night. Take your time building authentic relationships with others and you’ll make a long-term investment in your leadership.

Let’s say you know your co-workers fairly well. What then? Who, exactly, do you want on your team?

A good guide to use is the Insights® Discovery color wheel. This wheel represents the four major personalities we typically find in others, represented by the colors blue, red, yellow, and green. For more on the basics of this remarkable program, please refer to my past blog post on understanding Insights® .

The basic traits of each Insights personality. Everyone has a little of each color in them!

Let’s take a look at the four Insights® colors and how they can contribute to creating a balanced team:

Cool Blue:

Those who tend to embrace the blue quadrant of the Insights® wheel tend to be thoughtful and analytical. They dig into the details of a project, ask probing questions, and help the group to consider many different paths to success. They are typically driven by data and numbers, which can be helpful in many different types of projects.

UTILIZE THE BLUE:

Those who lead with blue energy may seem quiet or even disengaged. As a group leader, make sure to specifically ask “blues” for their input and make sure they are given ample time to express their views without interruption.

Fiery Red:

Red-energy folks like action. They are usually bold, motivated by progress, and make decisions quickly. “Reds” are often natural leaders and can help carry a conversation, delegate tasks, or make executive decisions when the group is waffling.

UTILIZE THE RED:

When working with red-energy people, make sure their voice is heard and considered, but not over-represented. From time to time, it may be vital to remind reds that the first viable option may not necessarily be the best one and that considering multiple options may save the team time in the long run.

Sunshine Yellow:

Your yellow personalities are the ones who enjoy socialization and teamwork. They work best when they collaborate with others and can talk out their ideas. “Yellows” are crucial to your team’s success in the early stages of a project when brainstorming and idea generation is key. They also have the effect of motivating a team through their bright personalities and high energy.

UTILIZE THE YELLOW:

Throw yellow personalities into any mix of people and they’re bound to stand out as the social leaders. As I mentioned, that’s great for idea-generating and motivation, but make sure they don’t control every step of the process. One step you might take with yellows is to challenge them to get everyone involved during every meeting. Task them with calling upon those who haven’t spoken up in a while.

Earth Green:

Green personalities are vital to the team because they are highly empathetic and caring. This natural propensity for putting themselves in others shoes can help them see the project from the customer’s perspective and think about ways to best serve a company’s client base. They are also good at making sure all perspectives on a team are heard and considered.

UTILIZE THE GREEN:

Oftentimes, green personalities are quiet—not because they have nothing to say, but because they want to hear others’ perspectives first. Because of this, they sometimes don’t get the opportunity to speak up and share their viewpoint. Make sure to engage your “greens” and let them know that their opinions are valued.

 

When you create a balanced team, you lay the groundwork for innovation, creativity, and productivity. Although teams with various personalities may clash from time to time, the overwhelming benefits that can be achieved from a balanced team far outweigh the risks. How will you start building your balanced team today?

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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