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Creating Successful Leaders

Category Archives: Better Business

BBQ and Delegation

Your perfect barbecue goes something like this:

  • You create the perfect guest list (people you enjoy hanging out with and who get along well with each other)
  • Each guest takes on the responsibility of making a different dish (something they’re good at making!)
  • On the day of the event, everyone enjoys a delicious spread of food and each other’s company.
  • Even if it rains or someone spills the potato salad, you’ll still have the makings of an excellent get together.

Of course, not every BBQ turns out this way. You might encounter drama between guests, or you may end up with seven different desserts, but no potato chips or veggie tray. The trick is knowing your guests’ personalities, knowing their strengths, and delegating effectively.

You can probably already draw parallels between the perfect BBQ and delegating to a work team, but let you give me my take on it:

When you’re leading a team, it’s difficult (and frankly inadvisable) to do everything yourself. If you tried to cook everything for a twenty-person barbecue, you’d end up pulling out your hair and not having much fun.

At work, the stakes are higher. If you’re working on a project, you’ll have deadlines to meet, stakeholders to please, and a team to attend to. Instead of taking on the bulk of the work yourself, TRUST that your team is capable enough to shoulder some of the burden.

Not only will delegating tasks to others lighten your load, it will help your team members feel like they are important parts of the work (just like the people at your BBQ who are providing the watermelon or deviled eggs).

Furthermore, delegating adds diversity of thought.

Your team members will inevitably do things a little differently than what you might have done on your own, and THAT’S OKAY. It’s great to work with a diverse set of ideas—that’s what drives innovation. Just like the person who brings a unique dish (grilled asparagus and ricotta pizza, anyone?), you will find creative new ideas through your team that you might not have found on your own.

Just make sure everyone is well-suited to their tasks.

In the workplace, certain people will love crunching numbers and digging into strategy. Others will love idea-generation. Still others will take pleasure in the artist elements of a project.

The better you know your team members, the better you can assign tasks. Just like you know Bill makes delectable beer-battered chicken, but you wouldn’t trust him to know merengue from tapioca pudding, so too should you understand the strengths and weaknesses of your team.

Don’t forget to make things fun.

One of the keys to successful delegation is making sure people are working well together, connecting, and facing any issues with a positive attitude and a problem-solving mentality. Day-to-day work doesn’t have to be a grind. If everyone is well-suited to their tasks and the team is keeping an affable, open line of communication between one another, the work can actually be (gasp!) fun.

You can also amp up the fun factor by hosting lunch-and-learn meetings, creating light-hearted challenges, raising money for a cause, or going on the occasional team outing. Though these may seem like frivolous activities to some, they are actually great ways to help your team members connect with one another, build a sense of camaraderie, and help YOU better understand what makes the people on your team tick. Having a deep understanding of your team members is crucial to effective delegation.

 

So, make a plan, start delegating, and get ready to fire up that grill!

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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The wrong way to say thank you

You’re probably aware of the power of appreciation. It can motivate others, elevate moods, and actually improve employee retention rates. Employees who are recognized for their achievements report increased happiness at work and greater satisfaction with their superiors.

But—believe it or not—there IS a wrong way to express appreciation for your employees. How?

  • If the recognition seems forced or insincere
  • If the recognition is ubiquitous (EVERYONE gets a gold star!)
  • If someone is left out (part of a team is recognized for their achievements, while some are not)
  • If the recognition is generic or impersonal (a mass email)
  • If the recognition does not suit the individual (some people do not like being called out in front of a group, while others thrive on that type of recognition)

The last thing you want to do is come across as phony, insincere, or misinformed when you’re showing appreciation. How, then, do you, as a leader, demonstrate your true appreciation?

  • Be observant and aware (know who is performing above the norm and deserves recognition)
  • Regularly check in with your team and get to know them (this will help you understand when someone is personally excelling and how best to recognize that individual)
  • Pay attention to the little things
  • Focus on both work-related and non-work-related activities (if someone helps out a coworker who just had surgery, that deserves recognition too!)
  • When you say thank you or write out a thank you card, mean it. Your sincerity will shine through.
  • Be specific. Don’t just say “thanks for a job well done.” Point out specific achievements or contributions.

Employee recognition is important, and it’s crucial to go about it in an authentic, personalized way. Build trust with your team by being sincere, specific, and candid when you give praise. Believe me, people will notice and appreciate your authenticity and effort.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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How to get others EXCITED about your business

 

I’ve talked to plenty of small business owners and solopreneurs who are absolutely, positively convinced that their business is the best thing in town. They can solve problems, make improvements, and deliver cutting edge innovations. And they might be right. Their business may offer valuable products and services.

So why isn’t everyone and their neighbor making a beeline for their door, eager to hire the business?

It might have something to do with how the business is presented.

Oftentimes, businesses do the obvious: they tout what they do. They discuss their products, features, and benefits. Sometimes, that’s enough, but more often than not, this kind of pitch will fall flat.

Any company can talk about what they do, but what really sets companies apart is the emotion behind the delivery. Instead of trying to explain what you do and how you do it, talk about why you do it. What drives your business? What is at its core? Why are you personally excited about your company’s offerings?

It is this kind of emotional connection that helps companies like Apple succeed. Apple has created a loyal following because they are passionate about innovation and design. They’ve built a reputation that says “quality product.”

What your prospective clients want to know is what sets you apart from “the other guy.” How do you differentiate yourself and stand out?

Use emotion-laden language to discuss what you do. Don’t just say, “We design top-quality widgets.” Say, “Our team is passionate about the user-widget experience.” Or: “We are excited to bring you unparalleled innovation in widget technology.”

So, how do you create this kind of language around your product? As Simon Sinek says, “Start with why.” What is the motivator behind your work? Why do you care? Why are you better than the competition? Why should your target audience care?

Take the time to mull over the WHY of your business and then start a dialogue. Talk to co-workers and potential clients. Deliver the “rough draft” of your message and see if it resonates with them. Then, tweak it until you’ve got it right.

I want to see your business succeed (and I know you do too!). It’s time to abandon the “We are Company ABC. We do XYZ” language and center your message around your “why.”

 

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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