Tag Archives: Margaret Smith Twin Cities
July 29, 2020 The Courage to Change Your Mind
It takes courage to admit when you’re wrong, and it takes even more courage to shift your perspective and open yourself to change. The older we get, the easier it is to do things the same way day in, day out. We become entrenched in our beliefs, and it becomes more and more difficult to shift our way of thinking.
In psychology, this “set in your ways” attitude is called mental rigidity.
While it’s normal and healthy to have a routine, mental rigidity goes a step further. It limits how you see the world, makes you less adaptable, and causes you to be closed off to new ideas or perspectives. As one article puts it, “Mental rigidity cuts off the wings you need for imagination, improvement, and exploring new places.”
Mental rigidity can also make it difficult to have empathy–to walk a mile in another’s shoes. We become accustomed to one reality, one way of life, and that becomes the ONLY way. However, different people hail from different backgrounds and have different experiences and beliefs. We can’t necessarily KNOW what another person is thinking or feeling, but we can attempt to UNDERSTAND.
When you introduce yourself to different perspectives, beliefs, and vantage points, you do something a little scary: You open yourself to the possibility that your deeply entrenched attitudes and ways to thinking might change.
Change is never easy, especially when others expect you to remain the same. When you begin to shift your perspective or beliefs, you might face criticism from those who think you’re a “hypocrite” or “wishy-washy.”
I challenge you to stick to your guns and make an honest effort to change, if you believe that change is necessary. Recognize that you are doing yourself a service in the long run, and others’ snide remarks can’t stop you from continuing to learn and grow.
On the same token, be gracious to those who change their minds. No one has all the answers, and it’s okay to learn and evolve. In fact, it is healthy.
So, be fearless. Challenge your assumptions and be bold enough to get uncomfortable. It is only when we dare to step outside our comfort zones that we can truly expand our horizons and potentially change our points of view.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
NOW LIVE: CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: changing perspectives, courage to change, courage to change your mind, Learning and Evolving, Margaret Smith life coach, Margaret Smith Twin Cities, professional courage
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- Posted under Changing Your Life, Transitions
July 1, 2020 Doing Unto Others (the Platinum Rule)
In an era when it’s increasingly common to talk with others through a screen, people are becoming more and more nasty to each other. It doesn’t take more than a few minutes of scrolling through social media before you encounter harsh words, name-calling, and general bullying.
Though messages of hope DO exist in social media feeds, it’s easy to be distracted or pulled down by the negative ones.
This online rudeness, unfortunately, seems to be bleeding over to the “real world” a bit. We see it in neighbors who light firecrackers until one in the morning, not bothering to think about those with PTSD or terrified pets or children. We find it in people who shout at or ignore those who have differing opinions, instead of engaging them in a thoughtful dialogue.
Much of this nastiness could be eliminated if we practice a little empathy and follow the Platinum Rule: Do unto others as they would like done unto themselves.
The Golden Rule is fine (Do unto others as you would have them do unto you), but not everyone wants to be treated as YOU want to be treated. Different people have different needs, sensitivities, and enjoyments. People do not come in a one-size-fits-all package, and that’s what makes life so interesting and colorful.
The Platinum Rule also forces you to go deeper–to consider what it would be like to walk a mile in another person’s shoes. It makes you shift perspectives, ask questions, and do some thoughtful reflection. It shows you truly care.
So, as you step forward into this sometimes difficult world, do your best to be kind. Choose your words and actions carefully, knowing that they could either help or harm another human. Your efforts can make a difference. They can create positive change.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
NOW LIVE: CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: do unto others platinum rule, Margaret Smith life coach, Margaret Smith Twin Cities, online harrassment, platinum not golden rule, practicing kindness
June 24, 2020 Increase Sales with One Key Tool
One of the first rules in sales is this: Focus on the clients you ALREADY HAVE. It’s difficult to pull in a new client or buyer. That doesn’t mean you shouldn’t pound the pavement and attempt to find new customers/clients, but it DOES mean that you should put a little extra effort into the clients that are already in your pocket.
But that, alone, won’t help you reach your sales goals. What you need to do is engage is the simple (but often nerve-racking) practice of upselling.
Upselling might sound like an ugly word (you might think of a car salesperson saying “But for only $40 more each month, we’ll throw in a…”), but there IS a way to do it tactfully and honestly. Upselling involves introducing an improvement or an upgrade. You might upgrade to a faster laptop, a more powerful fishing boat motor, or a more durable set of kitchen knives.
I certainly don’t advocate selling a customer something that they genuinely don’t need. When you upsell (or cross-sell, which involves introducing a relevant but different product), do it with the customer’s needs at the center of your mind.
Why upsell? For one, upselling works 20 times better than cross-selling. Once potential buyers are fixated on a product, they don’t really want to be distracted by something else.
Secondly, your customer might not be aware of the benefits of upgrading to a different model. They might not realize, for instance, that a kitchen pan that’s $10 more than the one they are currently considering is known to last three times as long and tends to cook food more evenly.
Third, if your customer is already interested in a product, it doesn’t hurt to introduce them to a better model (again, if you genuinely think they would benefit from it). You’re already making the sale, why not make a better sale?
So, how can you tactfully and honestly incorporate upselling in your sales game? Try these five tips:
1. Arm yourself with knowledge.
If a customer is interested in a certain type of camera, for instance, be prepared to tell them about their full range of options and why the next model up is better. Anticipate questions and be prepared with candid answers.
2. Listen.
Be sure to listen carefully to your customer’s needs before trying to upsell. It could be that a bigger, better product is not necessary for this particular person. If that’s the case, do NOT push the customer into something they don’t truly need.
3. Make it easy.
If you’re in a retail setting, make sure the best products are prominently visible on the sales floor and easy to access for a demonstration. Customers should be able to easily tell the difference between a base model and the souped-up version.
4. Honesty is key.
Don’t fudge the facts. Don’t push a sale that won’t benefit the customer. Your potential buyers are usually savvy enough to see through an act and, if they’re not, they will wise up quickly once they realize that the product you sold them doesn’t fit their needs at all. Do you think they’ll send any friends or family members to you after that?
5. Be confident.
Upsell with confidence. You should be proud of the products you sell and stand by their worth. Let that confidence shine! (And if you’re not confident about the products you’re selling, it may be time to start hunting for another sales position!)
Try incorporating upselling into your sales strategy and see where it will take you. It’s the easiest way to increase your sales and demonstrate the full range of product opportunities to your customers. What’s holding you back?
For more in-depth sales advice and career counseling, please get in touch with Margaret today.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
NOW LIVE: CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: better sales, Margaret Smith sales, Margaret Smith Twin Cities, trick to improving sales, upselling practices, upselling sales tactic
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- Posted under Better Business, Sales
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