Tag Archives: Margaret Smith licensed Insights practitioner
June 26, 2024 How to Establish Communication Expectations
Have you ever worked with someone who is a notoriously poor communicator? Perhaps they often do not reply to emails, their expectations are unclear, or they come across as brusque or unapproachable. When communication is lacking, that can affect all aspects of the work environment and result in misunderstandings or delays. To establish effective communication expectations, it’s important to set clear guidelines from the start.
Here are 5 ways to improve communication standards in the workplace:
Define Communication Channels
When working with someone, it’s a good idea to inquire about their preferred communication methods. While email might seem like the go-to method, some people prefer the directness of a phone call or the brevity of a text or Slack message. In some cases (as with major or complex projects), in-person communication might even be best. By understanding others’ preferred communication methods, you can streamline processes and reduce the risk of miscommunication. Furthermore, having clarity on how and when to use each communication method can enhance efficiency and productivity within the workplace.
Set Response Time Expectations
Setting expectations for response times can help manage others’ expectations and prevents misunderstandings due to delayed responses. While it may seem strange, at first, to set these expectations, they can actually be enormously helpful for both parties. Approach this tactfully, saying something like, “Since I would like to move on to the next phase of the project by Friday, I would very much appreciate your response by Thursday afternoon.” Additionally, establishing guidelines for urgent communications versus non-urgent ones can aid in prioritizing tasks effectively.
Address Non-Communication and Poor Communication
When someone is repeatedly non-responsive or has trouble clearly and concisely communicating their thoughts, it can be a good idea to address the issue directly. Try offering feedback or guidance on how to improve their communication skills. Providing examples of misunderstandings or delays caused by poor communication can help illustrate the importance of effective communication. By addressing these issues promptly and constructively, you can prevent further communication breakdowns in the future.
Encourage Feedback
Encourage feedback from team members about the communication processes in place. By regularly seeking input and suggestions for improvement, you can foster a culture of open communication and continuous refinement. Creating opportunities for constructive feedback can enhance overall communication standards and ensure that everyone feels heard and valued. This feedback loop can also help identify any recurring issues or challenges in communication, allowing for proactive solutions to be implemented.
Lead by Example
If you expect excellent communication from others, it is essential to lead by example. Demonstrating strong communication skills, such as active listening, clarity in messages, and timely responses, sets the tone for others to follow. Consistency in your communication style can help establish trust and credibility among your colleagues. By practicing good communication habits and showing respect for others’ time and preferences, you contribute to a positive communication culture within the workplace. Remember, effective communication is a two-way street that requires active participation from all parties involved.
Communication can, quite literally, make or break an organization. When you take the time to set communication expectations and address communication issues directly, you set the stage for a more productive and harmonious work environment. Remember that effective communication is an ongoing process that requires attention and adaptation. By prioritizing clear and respectful communication, you can build stronger relationships, enhance teamwork, and ultimately contribute to the overall success of the organization.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: better communication at work, establish communication expectations, improve communication at work, improve communication with co-workers, margaret smith career coach, Margaret Smith licensed Insights practitioner
June 12, 2024 The Power of Persistence
It is said that a river can cut through a mountain not because of its power, but because of its persistence. Little by little, year after year, the water will eat away at the rock until it carves a path. One has only to look at the Grand Canyon to see how something as ordinary as water can dramatically alter the landscape over time.
There is a lesson in this persistence.
In our modern world, we often want instant gratification or immediate results. We order a package, we get it the next day (or even the same day)! We want a question answered, we pull out our phones and find what we’re looking for. While modern technology can, of course, be a good thing, it has also eroded our patience and persistence. We are not as practiced at having to wait for results, and we may forget the value of persistence when things come too easily. True progress often requires time, effort, and unwavering dedication.
Fortunately, persistence is a skill that can be learned and developed. To start building your own perseverance, I suggest taking some of the following steps:
Set Clear Goals
When you keep your sights set on the end goal, it is easier to stick with the task at hand, no matter how long or tedious. By keeping your goals in mind, you have a constant reminder of why you are persisting. This clarity can help you stay focused and motivated, especially during challenging times.
Break Down Tasks
Sometimes, looking at a large goal can feel overwhelming and lead to procrastination. Breaking it down into smaller, manageable tasks can make the journey seem more achievable.
Celebrate Milestones
Every step forward deserves your acknowledgement and celebration. By taking a brief pause to recognize what you’ve accomplished and how far you’ve come, you give yourself the fuel to keep going, keep persisting. These little celebrations serve as reminders of your progress and keep you motivated along the way.
Seek Support
Surround yourself with people who encourage and uplift you. Having a strong support system can provide the encouragement and motivation needed to continue pushing forward. Whether it’s family, friends, co-workers, or mentors, their support can make a significant difference in your journey to success.
Like a river slowly shaping the land, our consistent actions can lead to significant changes in our lives. Embracing the power of persistence allows us to overcome obstacles, achieve our goals, and ultimately create a lasting impact. Let us remember the wisdom of the river and persist in our pursuits with determination and resilience.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: be persistent at work, Margaret Smith licensed Insights practitioner, Margaret Smith life coach, perseverance to succeed, persistence pays, power of persistence
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- Posted under Advice from a Life Coach, Changing Your Life, Goals
May 15, 2024 No One Listening? 5 Techniques to Be More Persuasive
A version of this blog post was first published in November, 2019.
Do you have trouble getting what you want? Are you often overlooked or not listened to? Do you know a change needs to be made, but you’re having trouble framing your argument?
It sounds like you need to tap into the power of persuasion!
Being persuasive doesn’t necessarily mean you’re being sneaky or underhanded. If you use persuasion in an honest way, it means articulating something so others can see your point of view. Sometimes, you have to be persuasive to make positive changes or advance your career.
How do you become persuasive? Try a few of the following techniques:
1. Prepare
No matter if you’re leading a meeting, having a one-on-one with your boss, or proposing a new idea around the water cooler, it’s necessary to come prepared.
Do your homework, research the ins and outs of your proposal, AND anticipate potential problems or questions others may ask. If you know your stuff, you’ll automatically be more persuasive.
2. Be Confident
When you’re speaking, don’t use words like “I believe” or “I suppose.” Be confident when making a claim. Say it boldly, and people will listen.
Research shows people are more likely to listen to someone who is confident than someone who is an actual expert. Of course, you don’t want to spread false information, but when you do have something to say, say it with confidence!
3. Frame Your Words Carefully
Consider these two sentences, and tell me which is more effective:
“I’d like to be considered for the management position because I’m interested in furthering my career.”
“I’d like to be considered for the management position because I’m interested in new opportunities and challenges.”
The second one, right? These sentences both convey that someone is wishing to be considered for a promotion. Yet the second sentence focuses on personal growth and a desire to learn, while the first seems to say that the person, at the end of the day, is really only in it for themselves.
Before going into a meeting, practice your phrasing in front of a mirror until you feel comfortable delivering it.
4. Utilize Storytelling
Storytelling is a powerful technique for persuasion. People are naturally drawn to stories—by sharing anecdotes or personal experiences, you can make your points more relatable and memorable. Crafting a compelling narrative can help you connect with your audience on an emotional level, making your message more impactful and resonant. Consider weaving storytelling into your communication to effectively engage and persuade others.
5. Know Your Audience
Pay attention and start noticing what matters to people in your office. Do certain topics of conversation keep coming up? Are people interested in family, football, pets, or local music? What values do they seem to have?
Getting to know the people around you is invaluable for building rapport and gaining trust. Ultimately, if others find you easy to talk to and pleasant to be around, you won’t even have to think about being persuasive—people will want to listen to what you have to say.
If you want to make a change, put forth an idea, or simply be heard, it’s a good idea to hone your personal power of persuasion. It may not come easily at first, but with practice, you’ll be a pro!
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: Be more persuasive, leadership and persuasive, margaret smith leadership, Margaret Smith licensed Insights practitioner, Persuasive arguments, persuasive at work
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- Posted under Communication, Leadership, Thrive at Work
