Category Archives: Tips for Improving Interactions
September 27, 2017 When your manager is difficult…
They’re always wearing a frown, criticizing staff, and shooting down ideas. They are a storm cloud, blocking out sunny moods and lightheartedness. They are difficult managers.
Many of us have had the unfortunate experience of dealing with a difficult manager at some point or another. It’s amazing how a single person can sour the mood of an office, isn’t it? Their callous attitude can bring everyone down, deflate motivation, and squash innovation and creativity.
How can you possibly defeat such an energy vampire? Isn’t it easier to simply quit your job and find better management elsewhere?
Even though it can sometimes be difficult to overcome an unsupportive manager, there are a few methods you can try before raising the white flag and heading somewhere else. Start with the following five tips:
Remain calm
The way you react to your manager can have a profound effect. If you return a snippy attitude with snippiness, or if you return anger with anger, you’ll only end up more frustrated. Instead, work on detaching yourself from your manager’s poor attitude. The next time he riles you up, remove yourself from the situation (physically or mentally), count to ten, and think about the encounter logically. Is it worth it to respond in kind? Probably not. Instead, find your inner calm and return childish behavior with calm reason.
Refocus
Although it may take significant effort on your part, it is best to focus on a task, not the criticism. Unless your manager has good reason for her critiques, it is best to let them slide off your back. Strategize and forge ahead as best you can, keeping the goal—not the criticism—at the center of your mind.
Be direct, if possible
Sometimes, it’s a good idea to be direct with your manager. If one of his criticisms seems off-base, ask him to explain what he means and how you and your team can perform better next time. Alternatively, you might try bringing up your feelings in a one-on-one meeting with your manager. Let him know how you’re feeling, why you’re feeling that way, and what would make the situation better. Use the D4 model of feedback as a guide and be sure to bring up specific examples.
You’ll have to be brave to directly face your manager, but honestly, what do you have to lose? Sometimes a direct approach can be a breath of fresh air. It’s possible your manager is unaware of the profound effect of his words and actions and simply needs someone to point it out.
And if your directness completely flops? It may be a sign that it’s time to move on to greener pastures (but be sure to consult a career coach before doing anything too drastic!)
Have perspective
An article by Liz Ryan of Forbes Magazine encourages us to see our difficult managers as minor parts in our lives. She says, “Eventually you reach a point where no manager can make you fearful, because you realize that any boss is just a bit player in your movie. You are the director and the star. You could leave any boss at any moment and it wouldn’t kill you — it wouldn’t be ideal perhaps, but you’ll survive. Keep that in mind!”
Ask what you can do better, specifically
It’s possible your manager’s expectations are simply not aligning with your work. The only way to find out is to ask for specific feedback on specific projects. Small changes in your work may have a big impact on your boss’ attitude.
Be empathetic
If your manager suddenly becomes more grim and angry than usual, it’s possible she’s going through a rough patch in her personal life. Many of us leave our personal struggles at home and cover up hardships as best we can in the workplace. This might be the case with your difficult boss. With that in mind, be empathetic and understanding. Don’t take harsh words too personally. Remain calm and talk to your boss as an individual, not as a brutish machine, out to get you. Your empathy may make all the difference.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: bad boss strategies, career coach Margaret Smith, deal with difficult manager, deal with jerk manager, difficult manager, how to deal with bad bosses, keeping a confident calm, leadership coach Margaret Smith, Margaret Smith life coach, Minneapolis business coach, Twin Cities career coach
July 12, 2017 Dinner’s Ready! (The power of vocal inflection)
We’d all like to think that what we say is important. When we stand up to give a presentation or if we’re talking with a friend or significant other, we hope that others are listening to what we’re saying.
But the what is not necessarily as important as the how.
How you deliver your words can matter just as much (or more!) than what you say. No matter how compelling your message, if you say it in an unenthusiastic or irritated way, others will pick up on your tone, rather than what you are saying.
Take the simple phrase “Dinner’s ready.”
Let’s say you get home from work and you decide to prepare a nice meal for yourself and your family. You cook up a couple dishes from scratch and time everything perfectly so that your entrée comes out of the oven at the same time that you’ve finished making your sides. You’re pleased as punch with how your meal turned out and you can’t wait to share it with your family.
At this point, you call out in a sing-song voice, “Dinner’s ready!”
No reply.
Your spouse, your children are upstairs doing who-knows-what. But you don’t feel like hunting them down, so you busy yourself with doing a few dishes while you wait for them to come down.
Five minutes.
Ten.
When you call for your family again, the cheeriness is out of your voice completely. It’s been replaced by a loud, curt, and semi-dangerous tone:
“DINNER IS READY.”
You’d better believe your family will come running this time!
The lesson here is that vocal inflection matters. It conveys how serious you are about something. It demonstrates your enthusiasm (or lack of). It has the power to energize a room or put everyone to sleep.
Next time you’re about to interact with someone or lead a team meeting, think about your tone of voice. Practice your speech in front of a mirror. In most cases, you’ll want to sound energized, but not over-the-top. Cheery, but authentic. The only exception is if you’re speaking about a serious issue that requires more gravity. Use common sense and let your tone match the message.
For more tips on how to be a compelling speaker, take a look at these blog posts:
https://uxlblog.com/2016/10/05/let-your-voice-be-heard/
https://uxlblog.com/2016/03/09/10-ways-to-have-a-better-conversation/
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: authentic leadership, better communication, dinner's ready story, margaret smith career coach, Margaret Smith UXL, Minneapolis career coach, power of vocal inflection, vocal inflection
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April 5, 2017 How to take back control of a conversation
Have you ever been in a situation where the conversation went off the rails? Maybe you were trying to talk to a client about a new product and they insisted on talking about politics or their latest family vacation. Or maybe you were leading a meeting and your team began to stray from the topic at hand. Or maybe every time you talk with a particularly chatty co-worker, it’s difficult to get a word in edgewise.
What do you do?
Start with these 4 steps:
1. Believe that your voice counts
Enter every conversation with the confidence that your voice (your thoughts, ideas, and opinions) matters. Believe in what you have to say and you will find a way to bring it up in the conversation. Keep in mind: there’s a difference between confidence and arrogance. What you have to say is important, but it’s not the only opinion that counts. Your listening ear is just as important as your voice.
2. Acknowledge what the other person is saying
It’s important to let the other party know that, yes, you hear what they have to say. You can also use this tact as a way to step in and take control of the conversation. For example:
“What I hear you saying, Bill, is that you’d like to implement more customer service surveys. I think that’s a great idea that warrants more discussion. I’d like to focus on that more during our next meeting so that we give the topic the time it deserves. In the meantime, let’s finish going over our quarterly reports and see what other ideas crop up…”
3. Keep your audience engaged
What you have to say is important; make sure your audience hears it! Instead of lecturing at others, make an effort to engage them. Ask questions, request feedback, and ask your audience if any clarification is needed. Make others a part of what you’re doing, not just passive observers.
4. Be direct
Oftentimes, the best way to refocus a conversation is to be direct. Acknowledge what the other party is saying (see tip #2) and then transition into what you’d like to say. Your interaction may go something like this:
“Your family vacation sounds great, Susan, and I’d love to discuss it more tomorrow, but I’m afraid I have to shift the conversation back to business…”
Remember: What you have to say is important! Don’t sell yourself short. Have the confidence to interject when necessary (in a tactful way!) and let your voice be heard.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: career advice, conversation control, lead a conversation, Margaret Smith UXL, navigate a conversation, take back a conversation, UXL career coaching
