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Creating Successful Leaders

Tag Archives: Minneapolis career coach

As a career coach, I am well aware of the rigors of the modern workplace. Many businesses are understaffed or have ultra-high expectations for their employees, demanding sixty or eighty-hour work weeks. There’s a lot of rushing around, and forging ahead on projects…even if the plan or objective isn’t crystal clear. And that can cause a lot of trouble in the long run.

If there’s no room for question-asking, a work team could end up missing a crucial deadline, misinterpreting a client’s needs, or taking a project in the completely wrong direction. The team will then have to back-pedal and try to correct their errors, costing the company time and money.

The simple way to prevent such mishaps is by simply asking questions.

Good leaders not only ask questions, but encourage others to ask questions. This creates a culture of openness and candid interactions. Questions also can open up a dialogue about the best course of action, rather than limiting future actions to one set of ideas.

Utilize questions to…

Clarify

When a client or manager is introducing a new initiative or project, be sure to ask questions to make sure you understand everything correctly. If you are the one explaining a new concept to others, be sure to ask if they have any specific questions about the actions and objectives.

Learn more about asking great clarifying questions in my video on clarity.

Put Forth New Ideas

There is usually more than one path to a solution. When you ask questions that challenge the current way of doing things, you open up new ways of thinking and acting. These are the “What if…?” questions. They are the questions that encourage your team to think outside the box and become more innovative and creative.

Challenge

There’s a tactful way to challenge an idea, project, or statement. Use questions to uncover any holes in a plan, and gently offer a solution. A tactful challenging question may sound like this:

“I know your team has extensively tested the product on U.S. audiences, but have you considered our international market?”

OR: “I know we’ve been using the same financial tracking equipment for years, but have we thought about exploring XYZ Equipment?”

Dig Deeper

Use questions to really sink your teeth into a project and learn about the thinking behind it. “Digging questions” help to unearth any potential flaws in a plan and open up a dialogue to explore other possibilities.

These questions might ask, “How did we conclude that this is the best course of action?” or “What are some alternative ways we could market to X?” or “How does the data back this decision?” These kinds of questions will challenge your team to be more reflective and thoughtful about their current course of action (and potential future actions) and how they arrived at certain decisions.

 

Creating an open atmosphere that encourages asking questions can tremendously strengthen an organization. When people feel comfortable enough to ask clarifying questions or explore alternative routes, that opens the floor to increased creativity, candidness, and a sense of collaborative decision-making.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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leaders as moderators not enforcers

Leaders often burden themselves with being the only ones to make tough decisions and stick with them, even when they may not be popular with everyone on the team. There are times when you, as a leader, must make tough decisions and deal with a bit of unpopularity for a while.

But there are other instances—the majority, in fact—in which leaders tend to take on too much when it comes to making difficult or controversial decisions. They feel, rightly so, that because they’re the ones who must take ultimate responsibility within their organization, they also must personally decide, execute, and maintain new systems or standards.

While it’s true “the buck stops here” when it comes to leadership responsibilities, we must remember that those we work with and manage have loads of helpful ideas we might otherwise not have thought of ourselves. We must also remember that our coworkers and/or employees are capable and eager to do a good job (and if they aren’t, then it’s time to rethink your hiring strategies!).

With this in mind, we should take advantage of our teams when it comes to making, implementing and maintaining decisions.

Moderate The Decision-making Process, Don’t Make All The Decisions

As a leader, make an effort to get your team involved in the process of making key decisions. Your role should be to moderate the group, keeping the discussion focused and realistic, and also to help peers work things out should disagreements arise.

Workers who are involved with decision-making feel more engaged and connected to their work, getting a sense of ownership for the visions the team has come up with together. This inevitably leads to better performance across the board, because ownership and meaning behind one’s work always gives them that necessary fire to push toward excellence.

Leading As The Vision-Implementer, Not The Productivity Police

If a team feels they are being micro-managed, they tend to become distant from their work. That is to say, a babysat team can easily be made to feel that they are not smart or capable enough to do their own work.

On the other hand, we all need standards in place to keep us all on the same page. A great team is well-organized, highly communicative and grounded in a mutual understanding of the standards and expectations.

You can see why involving everyone in big decisions can help you as the leader in the long run, when you need to begin implementing the vision (aka, the daily expectations of each team member). If and when you run up against disagreements or unproductivity, you can always point back to the standards the whole team created and agreed to. Instead of placing blame, encourage ongoing collaboration to iron out any wrinkles in the initial plan.

Maintaining The Vision

Things don’t always apply perfectly from the white board to real life. And, since the business world constantly changes along with the rest of the world, it’s necessary to constantly reevaluate the value of decisions you’ve made and implemented in the past. This means you’ll need to tweak things as you go and ask for feedback from the team, thereby keeping everyone directly engaged in the process.

 

Maintain involved, but not overpowering leadership; involve your team; and don’t be afraid to modify your approach. That is the recipe for empowering individuals and creating a happy, functioning team.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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The power of vocal inflection

We’d all like to think that what we say is important. When we stand up to give a presentation or if we’re talking with a friend or significant other, we hope that others are listening to what we’re saying.

But the what is not necessarily as important as the how.

How you deliver your words can matter just as much (or more!) than what you say. No matter how compelling your message, if you say it in an unenthusiastic or irritated way, others will pick up on your tone, rather than what you are saying.

Take the simple phrase “Dinner’s ready.”

Let’s say you get home from work and you decide to prepare a nice meal for yourself and your family. You cook up a couple dishes from scratch and time everything perfectly so that your entrée comes out of the oven at the same time that you’ve finished making your sides. You’re pleased as punch with how your meal turned out and you can’t wait to share it with your family.

At this point, you call out in a sing-song voice, “Dinner’s ready!”

No reply.

Your spouse, your children are upstairs doing who-knows-what. But you don’t feel like hunting them down, so you busy yourself with doing a few dishes while you wait for them to come down.

Five minutes.

Ten.

When you call for your family again, the cheeriness is out of your voice completely. It’s been replaced by a loud, curt, and semi-dangerous tone:

“DINNER IS READY.”

You’d better believe your family will come running this time!

The lesson here is that vocal inflection matters. It conveys how serious you are about something. It demonstrates your enthusiasm (or lack of). It has the power to energize a room or put everyone to sleep.

Next time you’re about to interact with someone or lead a team meeting, think about your tone of voice. Practice your speech in front of a mirror. In most cases, you’ll want to sound energized, but not over-the-top. Cheery, but authentic. The only exception is if you’re speaking about a serious issue that requires more gravity. Use common sense and let your tone match the message.

For more tips on how to be a compelling speaker, take a look at these blog posts:

https://uxlblog.com/2016/10/05/let-your-voice-be-heard/

https://uxlblog.com/2016/03/09/10-ways-to-have-a-better-conversation/

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM

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