Tag Archives: margaret smith leadership
August 30, 2023 Compassionate Leadership: Balancing Empathy with Accountability

When it comes to leadership, don’t mistake kindness for weakness. It is still possible (and often more effective) to lead with your heart, as well as your head. Compassionate leadership is NOT about giving in to everyone’s whims, going easy on deadlines, or letting subpar work slide. It’s not about letting people slack off whenever they please. Rather, it’s about empathizing with your team, communicating openly, and building a mutual understanding and a plan that works for everyone.
You can practice compassionate leadership while setting firm standards and boundaries. We’re not talking about soft leadership; we’re talking about heart-led leadership. There’s a huge difference.
How do you achieve compassionate leadership while still maintaining a strong leadership presence? How can you balance heart-led decisions with practical, data- and strategy-driven decisions? It may seem like a tricky balancing act, but there are several steps you can take to start practicing compassionate, yet strong, leadership. Let’s talk about 4 ways to get started…
Get to Know Your Team
You may think you know your team members, but how well do you really know them? Do you know if someone is caring for a sick parent or raising young kids? Is someone struggling with chronic health issues? Or mental health afflictions? Is someone going through a divorce? Or facing biases or microaggressions in the workplace?
Once you know what a person is going through, you can be more empathetic with their situation and begin offering them the appropriate resources. Maybe they would benefit from a more flexible schedule, or talking with a mental health professional, or joining an Employee Resource Group (ERG). Whatever the case, you can help be a conduit for their success.
Establish Trust
It is difficult to get to know your team members on a deeper level if you do not take the time to establish trust. In my experience, one of the best ways to do this is by engaging in regular one-on-one conversations with each team member. Use this time to listen to their ideas, provide feedback, and offer support where needed. By doing this consistently, you can build rapport with your team and show them that you are invested in their success. Additionally, be transparent about your decisions and why you are making them. This will help your team understand your thought processes and trust that you have their best interests at heart.
Communicate Effectively
Communication is key in any type of leadership, but it’s especially important when practicing compassionate leadership. Make sure you are communicating frequently and clearly with your team. This includes not only giving feedback and direction, but also actively listening to your team members. When they feel heard and understood, they are more likely to feel valued and motivated to work towards common goals. Additionally, consider using different communication methods to reach team members with different preferences or needs. For example, some team members may prefer in-person meetings while others may prefer email or instant messaging.
Effective communication also entails setting clear expectations. Make sure your team knows exactly what is expected of them and what success looks like. Set regular check-ins to ensure everyone is on the same page and that progress is being made. If expectations are not being met, have an open conversation about why that is, then work together to identify ways to improve.
Lead by Example
Compassionate leadership starts at the top. As a leader, you have the responsibility to model the behaviors and values you want to see in your team. This means demonstrating empathy, kindness, and respect in all your interactions with team members and colleagues. It also means being accountable for your actions and decisions, and admitting when you make mistakes. When you lead by example, you set the tone for the entire team and create a culture of compassion and trust. Remember that your team is paying attention to your actions, so make sure you are modeling the behaviors you want to see in them.
Compassionate leadership is about balancing empathy and kindness with setting clear expectations and maintaining accountability. Too often, we show up for work, do whatever tasks need to be done, and sign off for the day without pausing to think about the people around us. Take the time to get to know them, practice some empathy, and focus on clear communications. Your leadership actions can create a culture of positivity and accountability that will benefit everyone on your team, including yourself.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: Balancing Head and Heart, compassionate leadership, empathy and accountability in leadership, heart-led accountable leader, heart-led leadership, margaret smith leadership
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- Posted under Discussions, Leadership
July 26, 2023 4 Unique Challenges for Female Leaders (and how to overcome them)

Since the start of my career, women have made incredible strides in the workplace. They are CEOs, leaders, entrepreneurs, innovators. They have fought for greater recognition, higher pay, and better opportunities. But despite our achievements, we still have a long way to go to truly achieve gender equality in the working world.
Let’s talk about 4 workplace challenges that are unique to women and how to overcome them. This article is meant to both empower female workers and increase awareness for male employees so they can become better advocates and allies.
Being Heard
It’s great to have a place at the table, but it doesn’t do much good if your thoughts and ideas are never heard. Women often complain of being interrupted or talked over during meetings. In some cases, their ideas may be initially dismissed but later stolen by a male colleague. Stacey Vanek Smith, author of Machiavelli for Women, says, “Getting interrupted is a small thing, but it’s also a powerful symbol of status in a workplace. On a more practical note, being heard is key to everything. If nobody hears your ideas, how are you going to get those ideas off the ground?”
What to do?
I have found that one of the best ways to bounce back from an interruption is to react right away. If a colleague cuts you off, speak up and say something to the effect of, “Hold that thought, Mike. I’m eager to hear your ideas, but I wasn’t quite finished. As I was saying…”
This approach keeps the interaction positive while turning the attention back on you.
If the interruptions are consistent and it’s difficult to handle them on your own, consider enlisting the support of an ally. This person can interject on your behalf with something like, “Just a sec, Mike. I liked what Gloria was saying and I don’t think she was quite finished. Did you have something to add, Gloria?” Strength in numbers really does work.
Getting Passed Over for Promotion
Though the number of women in leadership roles has increased over the past few decades, they are still underrepresented. According to a 2022 McKinsey survey, for every 100 men promoted to a first-level management position, only 87 women are promoted. And the discrepancy is even worse as we climb the ranks. As of this year, only 10 percent of Fortune 500 CEOs are women…and that’s a new record high. Far too often, women are passed over for promotion because of unconscious bias or because they are not assertive enough in promoting themselves.
What to do?
If you feel you are being passed over for a promotion, take a hard look at your performance and track record. If you truly are excelling in your role, seek out feedback from your manager and ask what you need to do to make yourself a strong candidate for promotion. Be assertive in selling your accomplishments and the value you bring to the company.
It’s also important to have mentors and sponsors who can advocate on your behalf and provide guidance on career development. Seek out women in leadership positions and build these relationships.
Balancing Work and Family
Women often face the challenge of balancing work and family responsibilities. This can be especially difficult when there are no policies in place to support work-life balance. Women are often the primary caregivers for children and elderly relatives, and this can make it difficult to balance a demanding career with family responsibilities.
What to do?
One of the most important things you can do is communicate with your employer about your needs. Ask about flexible work arrangements such as part-time work, job sharing, or telecommuting. If these options are not available, consider negotiating a flexible schedule that allows you to adjust your hours or work from home when necessary.
It’s also helpful to build a support system outside of work that can help you manage family responsibilities. This can include family members, friends, or professional resources such as daycare providers.
Receiving Lower Pay
The gender pay gap has closed somewhat in recent years, but it still exists. The Department of Labor reports that women are paid 83.7 percent of what men are paid, and that figure is even worse for women of color. Even when a woman has the exact same job title and responsibilities as a male counterpart, she is often paid less. This can be frustrating and demotivating, but there are steps you can take to address this issue.
What to do?
If you suspect you are being paid less than your male counterparts, do some research to find out what others in your industry with similar experience and qualifications are being paid. Use this information to negotiate for a higher salary.
It’s also important to speak up about pay disparities and advocate for yourself and your colleagues. Don’t be afraid to have candid conversations with your employer or HR representative about this issue. Organizations that are committed to diversity, equity, and inclusion should be willing to address pay disparities and take steps to close the gender pay gap.
It’s important for women to be proactive in addressing the challenges they face. This includes being assertive in meetings, seeking out feedback and mentorship, communicating with employers about work-life balance, and advocating for fair pay. By taking these steps, women can work towards achieving greater equity and success in the workplace. Remember, progress takes time and effort, but it’s worth it—both for your wellbeing and to pave the way for future generations.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: challenges for female leaders, margaret smith leadership, Margaret Smith Minneapolis career coach, obstacles for female leaders, overcome challenges women leaders, overcome hurdles women leaders
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- Posted under Advice from a Life Coach, Leadership, Thrive at Work
July 19, 2023 5 Traits of a Highly Effective Leader

If you’ve been lucky enough to work for an excellent leader, you know what a game changer it can be. You feel energized and motivated to come into work. Your role is clear, and you understand how it fits into the bigger picture. If any problems arise, you know you can discuss them candidly without fear of belittlement or retribution. But what traits, specifically, mold someone into a leader like this? And how can you become such a leader?
In my experience as a leadership coach, I’ve identified several traits that make a good leader (I discuss ten of them in my book The Ten-Minute Leadership Challenge and elaborate on these traits in my online course). Though there are many personal attributes that contribute to effective leadership, I’d like to focus on 5 of them in this article.
These 5 traits are essential—a great starting point for anyone who is hoping to up their leadership game. Keep them in mind and work toward embodying each one. Like anything in life, this takes good self-awareness, intention, and practice.
Clarity
An effective leader makes clarity a top priority—clarity in communication, expectations, problem solving, and more. Without clarity, a leader’s team may become confused and frustrated, leading to decreased productivity and morale. A leader who prioritizes clarity takes the time to articulate goals and expectations, communicates regularly and transparently, and provides the necessary resources for their team to succeed.
Authenticity
Have you ever worked alongside someone who tended to exaggerate, or always seemed to be putting on a show, or only told partial truths? Many of us can sense when someone is not being forthcoming or genuine. As a leader, it’s important to be true to yourself and your values. Authenticity means being honest and transparent, admitting when you don’t know something, and daring to be yourself (flaws and all!). When a leader is authentic, team members tend to show greater trust and respect, which can create a culture of openness and collaboration.
Advocacy
A good leader advocates for their team members and makes sure everyone feels respected and included. Inclusivity is vital to a healthy work environment. A leader who advocates for their team actively listens to feedback and concerns, takes them seriously, and acts to address them. They give credit where credit is due and offer constructive criticism and support when needed. If a project fails or produces a less-than-perfect outcome, an excellent leader does not throw their team under the bus, but instead shoulders the responsibility and reframes the failure as an opportunity to improve and learn from mistakes.
Reliability
If you expect your team to be reliable, you have to lead by example. That means following through on commitments, meeting deadlines, and doing what you say you will do. A reliable leader establishes trust by consistently delivering high-quality work and keeping their promises. They are dependable and consistent, which generates a sense of stability and confidence among team members.
Courageousness
Effective leaders do the right thing, even when they know it will be difficult. That might mean having the courage to admit when you’re wrong, changing directions when a project isn’t working, or standing up for your team. It’s important to note that courage is not the absence of fear, but the ability to act in spite of it. A good leader takes calculated risks and doesn’t shy away from difficult conversations or decisions. They are willing to face criticism or pushback if it means doing what’s best for their team or organization.
These 5 traits are not the only ones that make a great leader, but they are certainly crucial. By focusing on clarity, authenticity, advocacy, reliability, and courageousness, you can build a strong foundation for your leadership brand. Keep in mind, these traits are not innate qualities that some people simply possess and others do not; they can be developed and strengthened over time with practice and self-awareness. With dedication and effort, you can become the kind of leader that inspires and motivates others to be their best selves.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: attributes of top leader, become highly effective leader, effective leadership qualities, Margaret Smith business coach, margaret smith leadership, traits of effective leader
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- Posted under Communication, Leadership

