UXL Blog

Empathy is a term that is used frequently and not always in a positive manner. It is sometimes viewed as weak or wishy-washy. And some people even see it as political. In truth, empathy is not a sign of weakness but of strength. And it isn’t political, or religious, or only meant for a certain segment of the population. Rather, it is deeply human and more necessary than ever.

It’s important to note that empathy is not the same as sympathy. Sympathy relates to feeling sorry for another, or even pitying them. Empathy is more about understanding. It’s about expanding your horizons to see another’s perspective. It’s about being curious and open enough to want to understand. This innate curiosity helps people of all backgrounds and beliefs work together, live side by side, and cooperate.

Because no two people are alike, empathy can, indeed, be a superpower. It’s a way to reach others, negotiate, and have productive dialogues. When there’s a need for creativity or brainstorming solutions, it’s a way of gathering different ideas and making sense of them. That’s because empathy goes hand-in-hand with solution seeking. It is essentially the opposite of combativeness or stubbornness.

In my experience, empathetic leaders are often skilled at bringing out the best in their teams. These individuals understand the importance of truly listening—soaking in both what someone is saying and the context or subtext related to what is being said. For example, if a team member is adamant about gearing a product toward working parents, an empathetic leader might think about what they know about that team member. Maybe they are a single mother who faces numerous everyday challenges. As such, their passion makes sense, and the empathetic leader will know they are speaking from experience. Likely, this person is not the only one who is facing similar struggles, and it is probably smart to consider their perspective when developing products or solutions.

Empathy is useful in all different contexts, both within and outside of the workplace. It’s a simple fact that everyone wants to be understood and listened to. Because of this, an empathetic person makes a good conversation partner by giving others the space to express themselves and explain their perspective. That doesn’t mean being a pushover, and it doesn’t mean an empathetic person doesn’t have their own opinions and beliefs. It simply means that they are open to listening and understanding.

In a world where things are often portrayed as black and white, empathy is a courageous but necessary choice. Without it, we would constantly be at loggerheads with others, stuck in a single perspective. That’s not productive, and it only creates animosity and hard feelings. Rather, let’s make an effort to choose empathy and start really listening to what others have to say. That can make all the difference.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.

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