Tag Archives: Effective Communication
January 14, 2014 All Eyes On You: Are You Clutch Or Do You Choke?
More than a few people have told me that they marvel at my ability to speak in front of large groups of people with ease. Different versions of “how do you do it?” are the most common questions I get, as they can’t seem to wrap their heads around how a person can remain so calm and composed with all eyes on them.
The truth is, there is rarely a time when I don’t feel anxious leading up to a speaking engagement. I too get the staple sweaty palms, shortness of breath and a heart rate going a mile a minute. Getting nervous before taking the stage is an almost universal experience.
So how do I, or anyone else who does a lot of public speaking, appear composed even while anxious? As boring as it is, the answer is practice. I’ve done it over and over again, and I’ve paid attention to the mistakes I’ve made during past speaking events. Each talk becomes more manageable and less daunting, and usually once I get a couple minutes in, it’s off to the races.
But more generally, what we’re really talking about here is performance under pressure. Clearly, we all experience it and face it in our jobs and in other aspects of our lives, yet some of us seem more adept at handling and overcoming it, while others struggle with the tendency to “choke.”
To Choke Is No Joke
We’ve all seen a breakdown occur, whether it’s witnessing a public speaker fall apart once they hit the stage, sitting through a coworker stumble through a presentation, or simply watching an athlete buckle under the pressure in an overtime game on TV. Recently, the popular film director Michael Bay fell apart on stage at a Samsung press conference after an apparent teleprompter failure:
Case in point: these chokes are hard to watch. That’s because we can empathize with the dreaded feeling of drawing a blank at the exact moment we’re supposed to perform.
There Is Hope For The Choker
Buckling under pressure doesn’t mean you’re weak. It has nothing to do with your skills, talents, or your worth. What it does indicate is that you have the problem of over-thinking the situation at the moment it is happening. Chokers tend to over-worry and obsess over how they’re performing and appearing as they give a speech, a presentation or shoot a free throw. Clutch performers, on the other hand, are able to eliminate all the extra chatter in their heads and focus on the task.
Sports psychologists have found that those struggling with performing under pressure get help by focusing on other things while they perform the task in question. Golfers, for instance, might concentrate on their favorite song while they swing. This helps them find their flow, that point we hit our peak performance efficiency.
Quick takeaway:
1. Practice gives you the confidence to manage your nerves
2. Focusing on pleasant, calming thoughts can help minimize obsessive, distracting thoughts and increase “flow”
3. A little nerves serve as motivation! Take comfort in the fact that your nervousness is proof that you care
Tags: Confident Interviewing, Effective Communication, How to Boost Self-Esteem, Lifelong Learning, Margaret Smith
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January 8, 2014 Are You Here? 3 Questions That Help Keep You In The Present
Reflecting on my corporate experiences, a great deal of time was spent in meetings. These meetings ranged from one-on-ones to teams of ten or twenty to business reviews that involved hundreds. Each meeting was an opportunity—but I did not always see them that way. Instead, I viewed them as an interruption preventing me from getting to the real work.
I wasn’t engaged in the moment, fully devoted to what was happening right then and there. Because I let my thoughts go elsewhere, I lost the chance to contribute my best self to the coworkers in those meetings.
It’s easy to get lost in the past or be worried about the future. It’s easy to go off into daydreams. But when you get into the habit of living in the past or future, you miss out on the now. And when you think about it, we’re always in the present. Right now is always, well, happening right now. Which means that when we aren’t in the habit of being present, we limit our ability to live to our fullest.
I’ve started using a technique to help me stay present. I make a point to ask three questions:
1. One that offers support and encouragement
2. One that asks for clarification of a particular subject
3. One that demonstrates the vital inclusionary behavior of successful leaders
You probably noticed that these questions aren’t cookie cutter, copy and paste solutions. That’s the point. In order to ask these questions, you’ll need to be paying attention. You’ll need to know your coworkers’ strengths and weaknesses. Asking these questions shows your team that you’re there, engaged, and ready to dive in.
For more on staying present and other vital leadership principles, get your copy of my new book, The 10 Minute Leadership Challenge today.
Tags: Effective Communication, Healthy Workplace, Improving Leadership, Interviewing Tips, Margaret Smith, UXL
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- Posted under Advice from a Life Coach
December 18, 2013 How To Negotiate Your Starting Pay
Negotiating your starting salary can be intimidating. You don’t want to scare potential employers away with an out-of-this-world number, but you also shouldn’t sell yourself short. There are, however, a few general principles that go a long way in preparing you to confidently, successfully negotiate your pay.
1. Have a minimum and a target number in mind beforehand. These two numbers are, respectively, the absolute minimum amount you are willing to be paid, and your ideal salary. Go in with these at the front of your mind as the ranges within which you’ll be negotiating.
2. Never reveal your minimum number. While your target number should be verbalized, your minimum is for you and you alone to help keep your target salary (or something close to it) on the table. Revealing your minimum weakens your negotiating power.
3. Make a counter offer. For the new job seekers, this part can be scary. Employers expect you to counter their offer, because they want to see that you trust and value yourself enough to do a bit of bargaining. Keep in mind that employers are using a similar strategy: they’re starting low and expecting to have to make a compromise with a higher salary in the end. Knowing this helps take the pressure off as you make a counter offer.
4. Be okay with walking away from a bad offer. Now, this depends on how much experience you have and how many other opportunities are out there. If you’re an entry level job seeker, you may have to deal with pay that’s less than you hoped at first. But as you build career capital, you’ll be much better positioned to confidently walk away from sub-par salary offers, because you know other employers will pay more for your skills. However, the general idea is that you shouldn’t be afraid to turn down an offer that doesn’t meet your requirements.
5. Above all else, research, research, research. None of the points above mean anything unless you go in prepared. Know the average salary of the position you’re applying for. Familiarize yourself with the company you’re applying to. The more you know, the better equipped you’ll be to successfully negotiate your compensation.
Here’s a great resource for researching salaries:
http://www.quintcareers.com/salary_negotiation.html
Tags: Confident Interviewing, Effective Communication, How to Make More Money, Job Hunt Advice, UXL
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- Posted under Advice from a Life Coach, Uncategorized

