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“Creating Successful Leaders”

Tag Archives: Delegation

April 25, 2013 “Just Be Yourself!” Leadership and Authenticity

“Authentic leaders remain focused on where they are going but never lose sight of where they came from.’

Striving to be authentic is hard enough on its own, but in a leadership role it can seem impossible. There’s the constant battle between expressing our true selves and managing the competing personalities and opinions of those around us. It’s the dance between plain-speaking and politically-conscious wording. It’s the struggle of trying to remain “human” in a leadership role, while simultaneously appearing resilient to any bumps in the road.

And believe me, we must stay human if we are to be effective leaders. People want a leader who is approachable, honest, forthcoming; someone who knows where they are coming from. They want to know that you have opinions and emotions outside of your role, that you have passions and hobbies, that you root for a sports team or enjoy a night out. We can all point to a leader in our lives who was distant, stale, or off-putting, and I’m willing to bet that the person you’re envisioning wasn’t a very effective leader.

So how exactly do we convey our authentic, imperfect selves right along side the impression of strength and confidence that all leaders must possess?

1. Striking A Balance 

This takes time. You must make an effort to stay approachable and friendly, but also know when to assume the “fearless leader” role. There is no formula for this, unfortunately, because every leadership role requires qualities specific to the organization they lead. The main thing to do is to be observant and receptive to your environment. You must also be flexible, willing to adapt.

2. Failing

Great leaders accept their flaws and learn from them. You will make mistakes, as we all do, and you may be inclined to shove it under the rug. Don’t do this. While mistakes are embarrassing, they provide an opportunity for you to show your human side. If you handle it with grace and humility, and focus on how to handle situations more aptly in the future, your organization will see that you’re authentic and appreciate you for it.

3. Making Clear Distinctions

I used to give my staff hand-written thank you notes when they did a great job. One man in particular held on to my note, as it reminded him that he was a capable, valued worker. At an appropriate time, I was able to let my leader guard down and express my appreciation. This strengthened my connection to this member of my team, which in turn boosted productivity. The trick is learning when and where it’s okay to lose the leader role and “be yourself.”

 

I firmly believe leadership is a learned trait. Sure, some are naturally more prone to leading than others, but with time, patience, and a willingness to be brave, you can teach yourself the balance needed to lead authentically and effectively.

 

Goffee, Rob and Gareth Jones. “Managing Authenticity: The Paradox of Great Leadership.” Harvard Business Review, December 2005, accessed April 23 2013. http://hbr.org/2005/12/managing-authenticity-the-paradox-of-great-leadership/ar/1

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March 13, 2013 Is Competition In Business Always A Good Thing?

We’ve constantly been told that to succeed, you must compete early, often and without fail. Good leaders stoke a competitive drive in their employees, the common knowledge says. Competition leads to innovation, innovation leads to breakthroughs and advancements in the industry as a whole, and this leads to a greater flourish in the economy. Or so the thinking goes.

I believe that some competition is good, but is there such a thing as too much competition, or negative competition?

When I was a member of the corporate world, I vividly remember feeling the need to compete with my coworkers–to be the first to get my project done, to be the most consistent, most creative member of the team, always looking up the ladder for opportunities of personal promotion. This was a very real atmosphere in many of the places I worked, and while it did prompt us to work harder and look for ways to innovate, it also created an environment of distrust, bitterness and at times, outright hostility between employees.

This is the downside of competition. I believe that internal competition actually creates stress and robs valuable energy that would otherwise be spent on the creation of remarkable business strategies. Healthy teams, after all, are built on unity and clarity of vision, trust, and mutual respect. They are NOT built on an environment of selfishness and back stabbing.

As a leader, it’s vital that you are aware of the culture of your business and make a point to reward teamwork and support. Address issues of negative competition early on, and be clear that the “make way for number one” attitude doesn’t help the organization as a whole, it hurts it.

When in doubt, use this rubric for determining between good and bad competition: healthy competition motivates and pushes the organization forward, while unhealthy competition poisons the workplace atmosphere, which in turn hinders growth.

In the big picture, unity and trust are your biggest allies for true innovation and success.

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February 19, 2013 Leading Through Positive Perception

positive perception

This past week I attended a seminar given by Melissa DeLay, a communication and business coach, who spoke on the art of persuasive communication. I’ve touched on this topic myself in a past post, but I found her talk especially relevant to my interest in effective leadership.

DeLay stressed the importance of perception, specifically addressing how positive perception allows leaders to be better suited to close deals, increase loyalty and communicate with confidence, even in the most difficult situations.

We often feel pressured to say “yes” or “no”–to commit one way or another, she says, and this ultimately has an adverse effect on our productivity and personal happiness in the long run.  Instead of hastily agreeing to a project,  DeLay suggests we internalize what she calls “magical phrases,” which help accomplish the following:

1. They Buy Time. You’re not forced to decide on the spot when confronted with a proposal. These phrases give you a chance to weigh your options without committing prematurely.

2. They Defuse The Situation. In “sticky” situations that may fall anywhere between personal disagreements or declining on a proposal, magical phrases enable you to neutralize the situation.

3. They Make You Look Good. You aren’t committing to something and then going back on it later. You are in control.

So what are these “magical phrases” Ms. DeLay is talking about?

At their core, these phrases all contain three characteristics: They are authentic, considerate, and objective.

As a way to turn someone down, for instance, she offers this phrase: “I don’t see a match between what you’re focused on and what I’m focused on. I’m going to have to decline your offer.” Saying this shows that you understand and have thought the offer over, thereby demonstrating consideration. It shows that you’ve tried to be as objective as possible, in that you are attempting to distinguish between your focus and the focus of the individual making the offer. And, because it clearly states up front good reasoning for the decline, the statement expresses authenticity. In other words, even though you aren’t being rude, you aren’t sugar coating it either.

Other “magical phrases” DeLay shared during her talk:

“Let me give that some thought. I don’t want to make a hasty decision.”

“I’m deeply concerned about this because…”

“I don’t care to speculate; what I can say is…”

Each of these examples fulfills the core characteristics of the magical phrase: they are each authentic, considerate, and objective.

What struck me is the fact that in positions of leadership, we are often forced to juggle the roles of being mentor, manager, friend, employer, “bad guy,” and the list goes on. It is easy to feel trapped between these roles, not sure which one should be worn at what time. But DeLay’s “magical phrases” embody the basis of strong leadership, in that they are consistent, honest and transparent.

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