Tag Archives: career coach Margaret Smith
May 4, 2016 Abandon the Dilbert Cartoon Mentality
Do you ever feel like you’re trapped inside a Dilbert cartoon with bosses that don’t understand you, nonsensical tasks, and no sense of purpose?
This type of workplace is ineffective and damaging to a person’s self-worth, BUT they are still commonplace. I’ve worked with many coaching clients who complain that no one really gets them at work. They feel stifled, misunderstood, or disconnected from their co-workers. It doesn’t have to be this way!
Founder of Keyhubs, Vikas Narula, talks about how to abandon the “Dilbert workplace mentality.” His focus is on individual merits and contributions, not titles or the traditional hierarchal approach. He looks at the informal networks that exist in a given workplace and urges the company to capitalize on them. Narula even developed software that measures connections between co-workers by asking them to identify the people in the workplace who influence and inspire them the most. What he’s found is that people on the “bottom tiers” are frequently important influencers and are often overlooked or under-appreciated by upper-management.
An article about Narula on Pollen.org puts it best: “In reality, work gets done through an unseen network of personal relationships and connections. Uncover that informal network, and you see how your company actually runs.”
The article breaks Narula’s viewpoint into 4 key principles:
- Talent and influence transcend hierarchy.
- Title and status don’t necessarily grant you influence. Influence happens by building genuine connections. Having a fat title and a big salary doesn’t grant you that privilege.
- Proximity makes a big difference. If you’re not close to people and you don’t seek people out on a day-to-day basis, it can affect your ability to build human connection.
- There are different types of influence. You might have someone who has a large followership in an organization, or grassroots influence, but who isn’t perceived by the higher ups in that way. And vice versa—someone may be seen as highly influential by a higher up, even if they’re not. This gives them an associative influence.
How can you move your company from a “Dilbert mentality” to one that embraces and appreciates individuals? How can you uncover hidden talents and influencers?
Look beyond the hierarchy. Pay attention to the informal networks that exist within the workplace and identify the key influencers within those networks. Go out of your way to connect with others, no matter their status. By tapping into the organization at the grassroots level, you’ll get a better sense of the foundation on which your company is built.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: career coach Margaret Smith, career coach Minneapolis, dilbert cartoon mentality, dilbert work mentality, move beyond dilbert, UXL blog, vikas narula, workplace informal networks
April 27, 2016 The New Leadership Imperative (on Bill George and Authenticity)
The last time I heard Bill George speak, he said something I’ll never forget:
“It’s the last three feet—The distance between you and the customer. Unless you’re a good person, you cannot be a great leader. The longest journey I’ve ever known is the path between my heart and my head.”
If you ever get the chance to hear Bill George speak, I highly recommend it. He is an inspirational and dynamic speaker with a clear message: In order to be a great leader, you need to be authentic.
Bill George is the former CEO of Medtronic and a professor of management practice at Harvard Business School, where he has teaches leadership. His book, Discover Your True North, is all about becoming an authentic leader by following your own internal compass.
Why is authenticity a crucial part of great leadership?
Because authenticity leads to trust and trust should be the foundation of any organization. If the leadership is trustworthy and transparent, then employees will feel comfortable and secure in the company. If not, employees will constantly feel on-edge or left in the dark.
Authentic leaders keep open doors and open lines of communication because they have nothing to hide. They make others feel at-ease because they do not have hidden agendas or motives.
And, authentic leadership does something else: It helps the leader. If you, as a leader, do your best to be transparent, candid, and true to yourself, you’ll walk through every day with a clear conscience, knowing that you are trying to be the best version of yourself. Your interactions will become more natural and you’ll find that others will open up to you easily.
In my book, The Ten Minute Leadership Challenge, I discuss authenticity at length, including strategies to become a more authentic leader. But I want to hear from you. What do you do to put your genuine self forward? What challenges do you face in becoming the authentic leader you’d like to be? Leave me a comment or contact me with a personal message.
Start embracing authentic leadership today!
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: become an authentic leader, benefits of authenticity, Bill George authenticity, career coach Margaret Smith, genuine leadership, open communication in leadership, the authentic leader, transparent leadership, UXL career coaching
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April 20, 2016 5 Steps to a Successful Phone Meeting
Many initial meetings happen over the phone. You might be “meeting” with a prospective client OR interviewing with a potential new company OR connecting with a possible collaborator for a new project. Whatever the case, don’t take these initial meetings lightly. Phone meetings are valuable opportunities to put your best foot forward and make an excellent first impression. How can you make sure your next phone meeting is a positive one?
1. Prepare
Nothing is as important as well-planned preparation. One of the most critical things you can do is research the other party. Visit their website, familiarize yourself with the company (or the person with whom you’ll be speaking), and learn about their guiding principles or mission statement. You’ll likely be able to interject some of your knowledge about the company during your phone conversation, but DON’T FORCE IT. You don’t want to sound canned or rehearsed.
Next, go over exactly what you’re going to cover in the meeting (or what you think you’re going to cover). Practice asking yourself questions that will likely be covered in the conversation and prep answers that are flexible and can be elaborated on or modified, depending on the question.
2. Warm up your voice
If it’s early in the morning or you haven’t been talking much all day, your voice will likely sound scratchy or weak. And that does NOT make for a good first impression. What to do about unused vocal chords? Warm ‘em up! Talk to a co-worker, call your mother, or even talk or hum to yourself. Newscasters, actors, singers, and other people who depend on their voice know the importance of warming up—a warmed up voice sounds more powerful and confident. For more ideas on prepping your voice, Business Insider printed an excellent article with several tips and tricks.
3. Be punctual
If it’s up to you to initiate the phone call, be punctual. Calling too early might rush the other party; calling too late gives the impression that you don’t really care.
If you’re on the receiving end of the phone call, be prepared to speak five minutes before the scheduled time. You don’t want to be caught off-guard by an early call.
4. Practice good listening
It’s easy to let your mind wander if you’re speaking with someone who is not in the same room. If your laptop is sitting in front of you, you might be tempted to absentmindedly scan your email, Facebook, the New York Times, the latest shoes on your favorite retail site…DON’T DO IT.
In order to truly absorb what the other person is saying, you must give them your full attention. Multi-tasking has been proven time and again to be ineffective and unproductive. Instead, put distractions away, take notes, and really listen. By being completely engaged in the conversation, you’ll be able to ask good questions and demonstrate that you care about the speaker and what he has to say.
5. Set up a follow-up meeting
If it’s within your power to set up a follow-up meeting (i.e. if you’re NOT interviewing for a job), then do so. Unless the phone meeting was a complete disaster, you’ll likely want to follow up with the other party. By setting up a time to meet—either face-to-face or over the phone—you’re demonstrating that you care and are enthusiastic about working with the person or company.
Once you hang up, send out an email to 1) thank the person for their time on the phone and 2) confirm the next meeting time and place. Not only is this good etiquette, it also shows that you’re grateful for the other person’s time.
Do you have specific questions about an upcoming phone meeting? Send me a message! I would be happy to answer any queries you might have.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: better phone meetings, career coach Margaret Smith, communicate over the phone, improve phone meetings, Minneapolis career coach, over the phone interview, phone meeting tips, practice active listening, tips for phone interview
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