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“Creating Successful Leaders”

March 22, 2023 Why Young Workers Quit (And how to retain them)

A version of this post was first published in September, 2019

Photo by Priscilla Du Preez on Unsplash

I often hear people complaining about the “new generation” of workers as being disloyal to the company. They change jobs like gym shorts and can’t commit to a single business for more than a few years. While that may be true, have you ever stopped to think about WHY that’s the case?

1. Stagnant Wages

For many young and not-so-young (the oldest Millennials are in their 40s now) people, the workplace landscape is MUCH different than it was when Boomers and Gen Xers began their careers. Wages have stagnated and benefits aren’t what they used to be. In many cases, the only way to get a raise is to negotiate one by switching jobs.

Solution?

Make sure your business is competitive. Offer fair wages, and regularly give raises that account for cost-of-living increases. In addition, make sure your list of benefits is attractive and competitive in the industry.

2. Boredom

“But what about their short attention spans!?” you might say. “We can’t seem to capture their interest.”

Sure, job boredom may play a role in Gen Z and Millennial job-hopping, but this is often a preventable woe. If more than one or two of your staff seem bored or distracted, it’s probable there’s something systemic going on. It may be that…

  1. They are not well-suited for their role.
  2. They are so efficient that they complete their workload much faster than previous generations of workers.
  3. They have checked out because they feel like they don’t fit in in the workplace.
  4. They have checked out because they don’t think they have a voice.

Solution?

In all these scenarios, communication can help prevent boredom. Regularly check in with your staff and make sure they are feeling engaged and supported. Give them the space to express how they are feeling and vocalize what they’d like to see changed. Then, work with them to strategize ways to make positive changes.

If your young workers are checking out because they feel like they don’t fit in, counter that by encouraging team-building workshops (consider Insights Discovery as a starting point), after-work outings, or collaborative projects. Pay attention and make sure your seasoned workers are giving the newer workers a voice.

3. Feeling Lost

According to a study of 6,900 young people, Gen Zers are actively seeking mentorship at work. The vast majority (82%) want a boss who cares about them and can “relate to them on issues beyond work.” They also crave guidance during this early and formative stage of their career.

Solution?

The guidance this younger generation is seeking can come in the form of mentorship or sponsorship. Establishing a mentorship program does not have to be terribly involved. Rather, it can be as simple as aligning experienced workers with less experienced workers, advising them to meet once per month, and (if you’re a leader or HR rep) checking in with them every once in a while. I’ve talked about how to start a mentoring cohort in a past blog post, and have also provided steps to find one’s “perfect mentor.”

4. Lack of Freedom

Nobody likes it when others look over their shoulders to supervise their work. It conjures images of elementary school, when teachers had to keep a classroom of rambunctious youngsters in line in addition to teaching multiplication tables. Such treatment in the workplace could induce anxiety and the feeling of being hemmed in. No one works well under that kind of pressure.

Solution?

Your staff are not elementary children and should not be treated as such. It’s a good idea to demonstrate trust in your team by giving them a long leash when it comes to projects, minimizing your involvement, and being open to different styles of working and different solutions.

Another thing: consider allowing your staff to occasionally work from home. We live in a time where technology enables many people to work remotely on at least some of their projects. As long as the work is being done, who cares if they work in their pajamas?

If you have a retention problem, ask yourself if any (or all!) of these four factors are coming into play, and then DO something! I’m here to help.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 

HER NEW EBOOK IS CALLED A QUICK GUIDE TO COURAGE.

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March 15, 2023 A Better Way to Problem Solve

A version of this post was first published on January 29, 2020.

“If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.”

Albert Einstein

If you’re like me, you enjoy brainstorming sessions. I’m energized by the creative process—tossing ideas onto a white board and seeing which ones stick. This is typical “yellow energy” behavior (see my post on the four Insights Discovery color energies to learn more). People like me enjoy spontaneous problem-solving, talking through difficulties, and offering off-the-cuff solutions. We also tend to adopt whichever solution seems like the best option, without overthinking it or plunging too deeply into the analytics.

People on the other end of the spectrum (those who tend to lead with more blue energy) are not terribly fond of this method. They like a more analytical approach…and if a solution is offered, they will examine it closely to determine whether or not it might be a viable option.

Neither method is wrong, but both are lacking something in their approach. Some experts argue that focusing too much on solutions is the wrong way to go about problem-solving in the first place. They claim that you (or your team) will ultimately arrive at a better solution if you live in the problem for a while.

The thinking behind this claim goes like this: You can’t really come up with a good solution until you understand the problem inside and out. So, instead either of tossing ideas up on a whiteboard OR getting analytical with potential solutions, this method calls for all parties to take a step back and examine the problem in front of them.

Author and Stanford professor, Tina Selig, calls this approach “frame storming.” She believes that if you want to unlock innovative solutions, you have to “fall in love with the problem.” By spending more time considering the problem, you are more likely to take into account all the factors that are at play. Who is affected? How? Does this particular problem create other problems? Would one type of solution only partially solve the problem or, perhaps, solve it for a short period of time?

Considering the problem could also be a way to bring people like me (yellow energy!) together with more analytical types. This approach forces everyone to slow down and consider the dilemma in front of them, before moving to take action.

So, next time you and your team are faced with a sticky problem that requires an answer, try “frame storming.” Agree to spend more time immersed in the issue at hand before even considering moving to a solution.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 

HER NEW EBOOK IS CALLED A QUICK GUIDE TO COURAGE.

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March 8, 2023 The Courage to Change Your Mind

A version of this post was first published on July 29, 2020.

“Sometimes a hypocrite is nothing more than a man in the process of changing.”

Brandon Sanderson, Author of Oathbringer

It takes courage to admit when you’re wrong, and it takes even more courage to shift your perspective and open yourself to change. The older we get, the easier it is to do things the same way day in, day out. We become entrenched in our beliefs, and it becomes more and more difficult to shift our way of thinking.

In psychology, this “set in your ways” attitude is called mental rigidity.

While it’s normal and healthy to have a routine, mental rigidity goes a step further. It limits how you see the world, makes you less adaptable, and causes you to be closed off to new ideas or perspectives. As one article puts it, “Mental rigidity cuts off the wings you need for imagination, improvement, and exploring new places.”

Mental rigidity can also make it difficult to have empathy–to walk a mile in another’s shoes. We become accustomed to one reality, one way of life, and that becomes the ONLY way. However, different people hail from different backgrounds and have different experiences and beliefs. We can’t necessarily KNOW what another person is thinking or feeling, but we can attempt to UNDERSTAND.

When you introduce yourself to different perspectives, beliefs, and vantage points, you do something a little scary: You open yourself to the possibility that your deeply entrenched attitudes and ways to thinking might change.

Change is never easy, especially when others expect you to remain the same. When you begin to shift your perspective or beliefs, you might face criticism from those who think you’re a “hypocrite” or “wishy-washy.”

I challenge you to stick to your guns and make an honest effort to change, if you believe that change is necessary. Recognize that you are doing yourself a service in the long run, and others’ snide remarks can’t stop you from continuing to learn and grow.

On the same token, be gracious to those who change their minds. No one has all the answers, and it’s okay to learn and evolve. In fact, it is healthy.

So, be fearless. Challenge your assumptions and be bold enough to get uncomfortable. It is only when we dare to step outside our comfort zones that we can truly expand our horizons and potentially change our points of view.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 

HER NEW EBOOK IS CALLED A QUICK GUIDE TO COURAGE.

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