October 11, 2023 Leaders: Managing Conflict with Confidence and Tact

Conflict is one of the unfortunate inevitabilities you, as a leader, will have to face at some point or another in your career. Whether you’re stomping out little workplace fires, or facing a full-on blaze of contention, it’s best to prepare yourself for conflict.
Unless you’re currently in the middle of a dealing with a crisis, you can’t be certain of what types of conflict you will have to deal with. Even so, there are some general rules of thumb and best practices you can follow. Here are 7 guidelines for facing conflict with confidence, tact, and a level head.
Build Trust
Set the stage for effective conflict management by building trust within your team. When trust is established, your people will come to you early on when they are experiencing a hardship, rather than wait until it reaches a boiling point.
Gather the Facts
When acting as a mediator or conflict manager, it is essential to gather as many facts about the situation as possible. This includes speaking with all parties involved, reviewing any relevant documentation or evidence, and seeking out different perspectives on the issue. By gathering the facts, you can make informed decisions and avoid jumping to conclusions or making biased judgments.
Create a Safe Space for Communication
Conflict resolution requires open and honest communication. As a leader, it’s important to create a safe and non-judgmental space where individuals feel comfortable expressing themselves. Encourage active listening, empathy, and respect during discussions, and set ground rules for constructive dialogue.
Clarify Expectations
Miscommunication and misunderstandings often contribute to workplace conflicts. Take the time to clarify expectations, roles, and responsibilities to minimize potential conflicts. Ensure that everyone understands their tasks, deadlines, and the overall objectives.
Listen (and Encourage Others to Do the Same)
A major part of conflict management is practicing active listening. That means actually paying attention to what others are saying instead of thinking up an immediate response. It also means attempting to empathize with their situation—to place yourself in their shoes. If people are talking over each other or not paying attention, give them a gentle reminder that listening is key to resolving the issue at hand.
Collaborate on a Plan
You do not have to be the only person to propose an action plan to resolve the conflict—in fact, it’s better to get the input and ideas of those affected by, or who have a stake in, the conflict. By collaborating on a plan, you can ensure that everyone’s needs and perspectives are taken into account. This will help in finding a solution that is fair and mutually beneficial.
Address the Root Cause
To effectively manage conflict, it’s important to address the root cause rather than just treating the symptoms. Take the time to identify the underlying issues that contributed to the conflict and work towards resolving them. By doing so, you can prevent similar conflicts from arising in the future.
Remember, conflict is not always a negative thing. It can present an opportunity for growth, learning, and innovation. As a leader, it’s your role to navigate conflicts in a constructive manner and foster a positive work environment. By following these guidelines and practicing effective conflict management, you can help resolve conflicts effectively and also prevent them from escalating in the first place.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: how to manage conflict with confidence, leaders and conflict resolution, leaders manage conflict, leaders navigate conflict tactfully, margaret smith leadership, Margaret Smith minneapolis
- Leave a comment
- Posted under Leadership
October 4, 2023 Changing Your Work Approach with the Seasons (to Achieve Success)

In the upper Midwest, we’re currently making the shift to colder weather, shorter days, and (all too soon) snowfall. During this time of year, our animal instincts are telling us to prepare for the lean months ahead—a time when it’s okay to slow down, bundle up, and stay indoors. And maybe the hibernating bears and migrating geese are onto something! Studies have shown that people endure more depression and anxiety in the winter, have greater difficulty breathing, experience a drop in energy levels, and more. So, maybe it IS a good idea to start operating a little differently to prepare for the tough winter months ahead.
One thing you can do is adopt a “winter mentality” in relation to work. To set yourself up for success, consider adapting to the changing seasons by trying any of the following four tactics:
Slow Down
The winter months are the perfect time to take the advice of working “smarter not harder.” To do this, it’s a good idea to take a step back and think about your current responsibilities AND your typical work day. What are your current priorities? What are your biggest time sinks? Are you dealing with any inefficiencies? Do you often find yourself doing work that is low priority (or should be someone else’s priority?).
Once you’ve identified these areas, look for opportunities to streamline your work process. Can you delegate tasks to others? Can you automate certain repetitive tasks? Can you eliminate any unnecessary steps in your workflow? By slowing down and evaluating your work approach, you can make changes that will increase efficiency and productivity during the winter months.
Stay Organized
With the potential for increased workload and additional holiday responsibilities, staying organized is crucial during the winter season. Take time to declutter your workspace, both physical and digital. Create a system for prioritizing tasks and deadlines. Utilize tools such as calendars, to-do lists, and project management software to keep track of your responsibilities. By staying organized, you can minimize stress and ensure that nothing falls through the cracks.
Listen To Your Body
Just like hibernating critters intuitively know when to slow down and seek shelter, so, too, is it wise to listen to your body. Our bodies are constantly sending us messages (“I’m hungry,” “I feel tense and stressed,” “I ache”) that can signal when we need to make a change. If you’re feeling exhausted, gloomy, or lethargic, it’s a good idea to take notice and respond accordingly. Take a few days off, see if you can lighten your work load, or indulge in some self-care (a massage, soaking in a hot tub, or taking a long walk in nature). Pay attention to your body’s needs and give yourself the care and rest you require to thrive during the winter months.
Adapt Your Schedule
The change in seasons can also warrant a change in your daily schedule. Consider shifting your work hours to align with the daylight hours. If you find yourself feeling more energized and productive in the morning, try starting your workday earlier. Alternatively, if you struggle with motivation in the morning and feel more alert in the evening, consider adjusting your schedule accordingly. By aligning your work schedule with your natural energy patterns, you can optimize your productivity and well-being.
We naturally tend to operate differently in the winter, and that inclination can be applied to the workplace as well. This winter, make an intentional effort to adjust your work approach (and life approach) to fit your needs. Doing so can help prevent the burnout and lethargy so many of us grapple with during the winter months. Listen to your body, slow down when needed, and focus on working at a sustainable pace. You’ve got this!
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: autumn work approach, autumn work life, change work approach for success, change work approach with seasons, margaret smith career coach, success with new work approach
- Leave a comment
- Posted under Advice from a Life Coach, Changing Your Life, Thrive at Work


