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“Creating Successful Leaders”

Category Archives: Leadership

November 22, 2023 Season of Gratitude: Incorporate Thankfulness into the Workplace

While this is considered the season of gratitude, offering gratitude and thanks to employees is always a good idea. The American Psychological Association found that 93% of employees “who reported feeling valued said that they are motivated to do their best at work, and 88% reported feeling engaged.” Additionally, the same study found that only 21% of the respondents who felt valued planned to seek a new job in the next year.

Gratitude may be good for the bottom line and aid in improving employee retention but, most importantly, it’s the right thing to do. No one likes to feel unappreciated or overlooked. And, conversely, most people respond well to some kind of recognition or gratitude.

So, how can you incorporate thankfulness into everyday business practices? Try these 5 approaches?

Make It Personal

Rather than thanking someone for their hard work or all their “time and effort,” it’s better to get specific. When you personalize your feedback, you demonstrate that you’re truly paying attention to that person and their contributions. For example:

“Thank you, Pete, for stepping up last week to help us complete the ABC Project on time. Your efforts may have helped salvage our relationship with that company.”

OR: “Nan, I’ve noticed you helping the new hire and I really appreciate you taking him under your wing. I can already see an improvement in his work.”

Avoid Email

It’s fine to send a note of thanks over email, but it’s better to use a more personal approach. Pull someone aside after a meeting to thank them, give a phone call, or write a handwritten note. The last method is one of my favorites, since it shows a little extra effort and it is something the recipient can hang onto.

Reward and Recognize

Some instances call for a little extra thanks. If an individual or team have gone above and beyond for a project, or have been a top performer(s) for a long time, it probably makes sense to offer recognition in some way. This could be as simple as a shoutout during a team meeting or as formal as an award. You might also consider giving above-and-beyond employees a monetary reward, such as a gift card or a higher bonus (whatever makes sense, given the circumstances and your company’s policies/norms).

Encourage Peer-to-Peer Recognition

Encouraging employees to show gratitude towards their peers creates a positive and supportive work environment. Consider implementing a peer-to-peer recognition program where employees can nominate and acknowledge their colleagues for their outstanding work. This not only boosts morale but also fosters teamwork and camaraderie among employees.

Celebrate Milestones and Achievements

Take the time to celebrate milestones and achievements, both big and small. Whether it’s a project completion, a sales target reached, or an employee’s work anniversary, acknowledge and celebrate these accomplishments. This can be done through a team lunch, a personalized note, or a small gift to show appreciation and recognize their hard work.

Incorporating thankfulness into business practices is never a bad idea. To get started on cultivating a culture of gratitude, start small but keep up the momentum. You never know what kind of impact a sincere gesture of thanks might have on someone.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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October 18, 2023 Success in 40 Hours: Becoming an Efficient Achiever

Self-made millionaire Barbara Corcoran doesn’t believe in the “grind.” Even though tons of entrepreneurs talk about outworking the competition, Corcoran has never adopted a “work before everything else” mentality. She takes breaks and goes on vacation. She pays attention to her family and her personal wellbeing. Her success comes from working smarter and more efficiently, not harder.

It’s hard to argue with this mentality. According to a World Health Organization and the Internal Labor Organization report (summarized in a CNBC article), those who tend to work long hours are more likely to suffer from ischemic heart disease and stroke. Additionally, productivity tends to plunge after working 50 hours per week or longer. These are convincing arguments to slow down a bit, refocus, and figure out how to work “smarter, not harder.”

But how do you achieve this coveted efficiency? How do we achieve success in a 40-hour work week when our careers and personal lives seem to demand SO much of our time? While there’s no golden ticket, you can begin working smarter (not harder) by following any of the following 4 tips:

Set Clear Priorities

If our main priorities are not crystal clear, it’s easy to become distracted by day-to-day “fires” that need your attention. When that happens, it feels like our wheels are turning, but we’re going nowhere. Instead, take the time to clearly define your priorities and develop a plan to achieve them. When you keep your main priorities top-of-mind, it’s easier to say “no” to projects and requests that do not fit within your goals.

Eliminate Time-Wasting Activities

Take a close look at your daily routine and identify any activities that don’t contribute to your productivity. (Corcoran suggests asking yourself, “How could I do even better tomorrow?”) Unproductive activities could include excessive social media scrolling, unnecessary meetings, or spending too much time on unimportant tasks. Some ideas to cut these activities include turning off notifications, closing extra tabs, declining (if appropriate) to attend unnecessary meetings, and finding a quiet space where you can concentrate. By eliminating time-wasting activities, you’ll free up more time to focus on what truly matters.

Delegate and Outsource

Recognize that you can’t do it all on your own. Delegate tasks to others who have the expertise and capacity to handle them. This allows you to focus on your core responsibilities and maximize your efficiency. Additionally, consider outsourcing certain tasks or projects to external professionals or services to further streamline your workload. Another idea is to automate repetitive tasks, taking advantage of technology to save time and increase efficiency.

Take Regular Breaks

In a recent interview, Corcoran said, “I don’t agree that you should work your buns off to get rich.” Contrary to popular belief, taking regular breaks can actually improve productivity. Allow yourself short breaks throughout the day to recharge and refresh your mind and body. This could include going for a short walk, doing a quick exercise routine, or simply taking a few minutes to relax and clear your thoughts. By giving yourself these breaks, you will prevent burnout and maintain focus and energy throughout the day.

Achieving success in a 40-hour work week requires working smarter, not harder. By implementing intentional strategies, you can work more efficiently and achieve success without sacrificing your well-being. Remember, success is not about the grind, but about developing a plan, working more efficiently, and (ultimately) finding balance.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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October 11, 2023 Leaders: Managing Conflict with Confidence and Tact

Conflict is one of the unfortunate inevitabilities you, as a leader, will have to face at some point or another in your career. Whether you’re stomping out little workplace fires, or facing a full-on blaze of contention, it’s best to prepare yourself for conflict.

Unless you’re currently in the middle of a dealing with a crisis, you can’t be certain of what types of conflict you will have to deal with. Even so, there are some general rules of thumb and best practices you can follow. Here are 7 guidelines for facing conflict with confidence, tact, and a level head.

Build Trust

Set the stage for effective conflict management by building trust within your team. When trust is established, your people will come to you early on when they are experiencing a hardship, rather than wait until it reaches a boiling point.

Gather the Facts

When acting as a mediator or conflict manager, it is essential to gather as many facts about the situation as possible. This includes speaking with all parties involved, reviewing any relevant documentation or evidence, and seeking out different perspectives on the issue. By gathering the facts, you can make informed decisions and avoid jumping to conclusions or making biased judgments.

Create a Safe Space for Communication

Conflict resolution requires open and honest communication. As a leader, it’s important to create a safe and non-judgmental space where individuals feel comfortable expressing themselves. Encourage active listening, empathy, and respect during discussions, and set ground rules for constructive dialogue.

Clarify Expectations

Miscommunication and misunderstandings often contribute to workplace conflicts. Take the time to clarify expectations, roles, and responsibilities to minimize potential conflicts. Ensure that everyone understands their tasks, deadlines, and the overall objectives.

Listen (and Encourage Others to Do the Same)

A major part of conflict management is practicing active listening. That means actually paying attention to what others are saying instead of thinking up an immediate response. It also means attempting to empathize with their situation—to place yourself in their shoes. If people are talking over each other or not paying attention, give them a gentle reminder that listening is key to resolving the issue at hand.

Collaborate on a Plan

You do not have to be the only person to propose an action plan to resolve the conflict—in fact, it’s better to get the input and ideas of those affected by, or who have a stake in, the conflict. By collaborating on a plan, you can ensure that everyone’s needs and perspectives are taken into account. This will help in finding a solution that is fair and mutually beneficial.

Address the Root Cause

To effectively manage conflict, it’s important to address the root cause rather than just treating the symptoms. Take the time to identify the underlying issues that contributed to the conflict and work towards resolving them. By doing so, you can prevent similar conflicts from arising in the future.

Remember, conflict is not always a negative thing. It can present an opportunity for growth, learning, and innovation. As a leader, it’s your role to navigate conflicts in a constructive manner and foster a positive work environment. By following these guidelines and practicing effective conflict management, you can help resolve conflicts effectively and also prevent them from escalating in the first place.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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