Category Archives: Leadership
April 11, 2018 The Wrong Way to Say Thank You
You’re probably aware of the power of appreciation. It can motivate others, elevate moods, and actually improve employee retention rates. Employees who are recognized for their achievements report increased happiness at work and greater satisfaction with their superiors.
But—believe it or not—there IS a wrong way to express appreciation for your employees. How?
- If the recognition seems forced or insincere
- If the recognition is ubiquitous (EVERYONE gets a gold star!)
- If someone is left out (part of a team is recognized for their achievements, while some are not)
- If the recognition is generic or impersonal (a mass email)
- If the recognition does not suit the individual (some people do not like being called out in front of a group, while others thrive on that type of recognition)
The last thing you want to do is come across as phony, insincere, or misinformed when you’re showing appreciation. How, then, do you, as a leader, demonstrate your true appreciation?
- Be observant and aware (know who is performing above the norm and deserves recognition)
- Regularly check in with your team and get to know them (this will help you understand when someone is personally excelling and how best to recognize that individual)
- Pay attention to the little things
- Focus on both work-related and non-work-related activities (if someone helps out a coworker who just had surgery, that deserves recognition too!)
- When you say thank you or write out a thank you card, mean it. Your sincerity will shine through.
- Be specific. Don’t just say “thanks for a job well done.” Point out specific achievements or contributions.
Employee recognition is important, and it’s crucial to go about it in an authentic, personalized way. Build trust with your team by being sincere, specific, and candid when you give praise. Believe me, people will notice and appreciate your authenticity and effort.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: better thank yous, business coach, career guidance, grateful leader, gratitude and leadership, gratitude at work, sincere thank you, thank you at work, wrong way to say thank you
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- Posted under Advice from a Life Coach, Better Business, Communication, Leadership
March 14, 2018 9 Things EVERY New Manager Needs to Know
For years, the story has been the same: The number one reason an employee leaves a company is because of their manager.
To me, that says something loud and clear: We are not investing enough time and energy into our managers. Sure, they may receive some cursory training about their new role, but they rarely get anything beyond that.
Below, I list nine important items we SHOULD be training our managers on. Each item links to a blog post about that particular topic. All of these items are covered through the Build A Boss program, which my colleague, Karen, and I offer to business teams. We have found that these are universal items that managers in all industries can benefit from.
Instead of simply awarding a promotion and stepping back to let the manager “figure it out,” companies NEED to be working on the crucial skills that make their managers think like leaders.
Nine of these crucial lessons are encompassed in the following articles…
- “Just Be Yourself!” Leadership and Authenticity
- 4 Ways To Delegate More Effectively
- Balancing Head And Heart: Friendships At Work
- Resist the Urge to Micromanage
- How To Confront Someone (Without Making It Worse)
- Having CLEAR Conversations
- Creating an Inclusive Workplace with Insights® Discovery
- “The 6 People You Need in Your Corner” from Forbes Magazine
- What is the difference between a BOSS and a LEADER?
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: advice for new leaders, build a boss, build a boss leadership program, career coach Margaret Smith, leadership coach Margaret Smith, leadership skills, new leadership role, new managers, program for new leaders, tips for new managers
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- Posted under Communication, Leadership, Personal Branding
January 24, 2018 Your COURAGE Workbook, Part 4: COURAGEOUS LEADERSHIP
The wrap-up of my COURAGE Workbook series dives into courageous leadership. Even if you are not a manager or “boss,” you can still be a leader. Whether you’re heading up a project or you’re the office go-to expert on a certain computer program, you are a leader and leaders must act with courage.
Why courageous leadership?
Without courageous leaders, the workplace stagnates. Bold ideas and innovation are ignored in favor of “we’ve always done it this way” methods. On the other hand, bold leaders embrace change, empower their team, and forge ahead, even when it involves some amount of risk.
Courageous leaders also stick up for their team. They are advocates for others, which means occasionally putting themselves on the line.
Bold leaders are not afraid to admit when they’ve made a mistake. Rather than try to blame others, they accept responsibility and then move forward, looking for solutions to the problem.
As a leader, how will you act courageously?
- Have you ever had someone advocate for you (recommending you for a job/task, sticking up for your abilities, trusting you to do something even if others had doubt)? How did it feel? How can you pass on the favor to someone else?
- Commit to embracing bold ideas. How will you encourage others to bring forward their thoughts? How will you foster an atmosphere of open communication and idea-sharing?
- Courageous leadership often involves speaking up, whether you’re discussing an idea, a person’s role, or a big change. Identify your next “speaking up” opportunity (a staff meeting, a one-on-one, a coffee meeting, etc.). How will you commit to speaking up, despite the risks?
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS®DISCOVERY LICENSED PRACTITIONER, FOUNDER OF UXL, AND CO-FOUNDER OF THE TAG TEAM. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. YOU CAN VISIT HER WEBSITE AT WWW.YOUEXCELNOW.COM
Tags: be courageous, career courage, courage at work, courageous leadership, Margaret Smith coaching, Margaret Smith Minneapolis career coach, Margaret Smith professional speaker
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- Posted under Communication, Leadership
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