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“Creating Successful Leaders”

Category Archives: Leadership

October 16, 2024 Acknowledging Your Strengths (and knowing when to delegate)

As a licensed practitioner of Insights® Discovery, I know how vitally important it is to understand and tap into your personal strengths. Though you might have a sense of your skills and interests, naming them can be powerful. This helps to crystallize your self-awareness and give you a clearer picture of how you can best contribute.

Once you’ve identified your strengths, you can determine which tasks and responsibilities you’re uniquely suited for, and which ones might be better delegated to others. This allows you to focus your energy on your areas of excellence, while empowering your team members to shine in their own ways. Striking this balance is one of the keys to effective leadership and personal fulfillment.

However, many of us are hesitant to delegate for a variety of reasons. We might think we can do a task better or quicker than someone else, or we could be hesitant to give up that control, or we might simply not trust our team members to handle it properly. But when we hold on too tightly, we end up overworked and overwhelmed. Delegating frees up your time and energy to focus on your most important priorities. It also empowers your team, allowing them to develop new skills and take on greater responsibilities.

To get past hesitations or mental barriers related to delegation, I suggest the following:

Identify Tasks to Delegate

It is helpful to be crystal clear on which tasks you enjoy and have time to do versus the tasks that are better delegated to others. Make a list of the responsibilities you can hand off, considering your strengths and weaknesses, as well as your team’s capabilities. This will help you determine what to delegate and to whom.

Reach Out Intentionally

Not everyone is suited for every task. If you’re considering delegating something, make sure to reach out to the proper person. Ask yourself if that person has the skills, interest, and bandwidth to take on the task. If not, you may need to find someone else OR allow that person additional time to complete the job at hand.

Communicate Expectations Clearly

When delegating tasks, be sure to provide clear instructions and set expectations upfront. Explain the desired outcome, timeline, and any specific requirements. This ensures your team members understand exactly what is expected of them.

Provide Support

An effective leader makes sure to provide support and guidance as needed. Check in regularly, offer feedback, and be available to answer questions. This helps team members feel empowered and confident in their ability to complete the delegated tasks successfully. Though you may need to be available for questions and support quite a bit at first, your team member should gain more confidence and adeptness with repeat tasks over time.

Review Progress and Provide Feedback

Schedule regular check-ins to review the delegated work. Offer constructive feedback and be available to answer questions or provide guidance. This shows your team members that you trust them, while also maintaining quality control. Over time, you can reduce the level of oversight as they gain confidence and competence.

Express Appreciation

Do not underestimate the power of a thank you. If your team members have done a great job with the delegated tasks, be sure to express your sincere appreciation. This positive reinforcement will encourage them to continue taking on more responsibilities and growing in their roles. For especially impressive work, consider providing a hand-written thank you card or gift card to express your gratitude.

Effective delegation is a skill that takes practice, but the benefits are immense. By empowering your team, you free up your own time and energy to focus on your strengths and highest priorities. This, in turn, can lead to greater productivity, job satisfaction, and overall success for both you and your organization.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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September 11, 2024 How to Make Feedback Feel Empowering

As a leader, a work colleague, or a member of any kind of team or committee, feedback is essential. It is not helpful to let bad behavior, misguided ideas, or poor performance slip through the cracks. Providing constructive feedback is a key part of helping people improve and grow. However, it’s important to deliver that feedback in a way that feels empowering rather than demoralizing.

How can you achieve this balancing act? How can you motivate others, rather than make them feel frustrated or annoyed? I suggest the following:

Be Specific

Focusing on specific areas of improvement and providing ideas for achieving those improvements is crucial for making feedback feel empowering. Vague or generalized feedback can leave the recipient feeling confused or uncertain about what they need to do. Be clear and direct about the behaviors or outcomes you want to see changed or improved.

Mix the Good and Bad

It is just as helpful to let people know what they are doing well as it is to identify areas for improvement. Providing a balanced perspective shows that you recognize their strengths and are not just focusing on the negatives. This can make the feedback feel more constructive and less like a personal attack.

Some people use the “feedback sandwich” approach, where you first provide positive feedback, then the constructive criticism, and then end with more positive feedback. This can help the recipient feel validated and motivated to improve, but make sure you’re not sounding too scripted when offering this type of feedback.

Offer Suggestions

In addition to identifying specific areas for improvement, offer concrete suggestions for how the person can make those changes. Provide resources, examples, or step-by-step guidance to help them understand what they need to do differently. These actionable steps (as opposed to vague ideas) can help provide a clear plan of action.

Convey Your Confidence in the Other Person

Author and researcher, Daniel Pink, says that when we give feedback it is important to convey our confidence in the other person’s abilities. When we demonstrate our unwavering belief in another, this serves to bolster and support that person, rather than make them feel badly about themselves. He suggests saying, “I’m giving you these comments because I have very high expectations and I know that you can reach them.” This simple sentence conveys your faith in the person’s potential and your desire to help them improve.

Define Goals and Expectations

Clearly defined goals are crucial if you want your feedback to make an impact. Outline specific, measurable objectives that the recipient can work towards. This gives them a clear path forward and a sense of purpose. Additionally, be transparent about your expectations so there is no confusion about the desired outcomes. When people understand exactly what is expected of them, they are more likely to feel motivated to make the necessary improvements.

Ultimately, the goal of feedback is to help people grow and develop, not to criticize or put them down. By framing feedback in a positive, constructive manner, you can make others feel empowered rather than sullen or demoralized. This approach demonstrates your investment in the person’s success and your belief in their potential to improve. With the right mindset and delivery, feedback can become an invaluable tool for development.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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June 5, 2024 How to Set the Stage for a Tough Conversation (4 Ways)

As a leader, tough conversations are inevitable. There will come a point when you’ll need to deliver some less-than-great news, provide negative feedback, or make a difficult request. And avoiding these types of tough conversations is NOT the answer. In many cases, the more you delay, the more difficult the discussion will be once you eventually have it.

However, it IS possible to effectively set the stage for tough interactions. This will help to soften any difficult blows and provide a safe space for feedback, commentary, and questions. Let’s talk about four ways to set the stage for tough conversations.

Choose an Appropriate Time and Setting

Where and when you decide to meet can make a huge difference. When talking about a sensitive issue, it is best to find a quiet, comfortable, and private place to speak. Make sure to choose a time when both parties will be free from distractions and able to focus on the conversation. This will ensure a more productive and respectful dialogue. By setting the stage appropriately, you create an atmosphere conducive to open communication and problem-solving. Additionally, being mindful of the environment can help create a sense of safety and comfort, encouraging honesty and transparency during tough conversations.

Be Transparent

When inviting someone to engage in a difficult conversation, it is usually best to be transparent and clear about the purpose of the conversation. This transparency will help to avoid confusion and set the right expectations. Clearly stating the reason for the discussion allows both parties to prepare mentally and emotionally. It also establishes trust and shows respect for the other person’s time and feelings. Open communication from the start fosters a more constructive and meaningful dialogue.

Prepare

Before engaging in the conversation, it is essential to prepare yourself for a variety of questions and reactions. Anticipate what the other person might ask or what pushback they might have. Consider different scenarios and prepare appropriate responses. I encourage you to practice out loud in front of a mirror, even if that seems a little odd at the time! It really does help. This preparation will help you stay composed and focused during the conversation. Being mentally ready for various outcomes demonstrates your commitment to handling the tough conversation effectively. Moreover, preparation allows you to convey your message clearly and logically, reducing the chances of misunderstandings or conflicts. Remember, the more prepared you are, the more confident you’ll be in navigating challenging discussions.

Commit to Empathy

In my experience, the most productive conversations are ones in which both parties feel that they are listened to, respected, and understood. Make a commitment to enter the conversation with empathy. That means actively listening, asking appropriate questions, and aiming for understanding. Ensuring that both parties feel heard and valued fosters a collaborative environment where tough conversations can lead to growth and improved relationships. By showing empathy, you create a safe space for open dialogue, allowing each person to express themselves honestly and without judgment.

Remember, the goal of these conversations is not only to address challenges but also to strengthen trust and understanding between individuals. Practicing empathy can transform difficult discussions into opportunities for positive change and progress.

While it’s never fun to engage in a tough conversation, it is often necessary to do so in order to clear the air, make positive progress, and/or benefit the organization. By approaching your difficult conversations with empathy and tact, you can create a more positive outcome that leads to growth and understanding.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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