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“Creating Successful Leaders”

Category Archives: Communication

November 12, 2014 How to Befriend Your Boss (Or at least get noticed!)

Let’s face it, the key to achieving many of your career goals (that promotion, that next raise, etc.) is to pass through the office gatekeeper: your boss. Befriending your boss can be a tricky endeavor. You don’t want to seem like a brown-noser or disingenuous. What’s more, your boss might seem distant or guarded, reluctant to make new acquaintances with people from the lower ranks. If that’s the case, you might want to set your sights on making an impression on your boss, rather than a friendship. But, no matter the situation, there are certain steps you can take to become more visible in a positive way in your boss’ eyes.

The key is to approach your boss in a natural, authentic way and treat her like any other human being. The goal is to develop an authentic relationship with another person, not to feel intimidated or uneasy with a superior. Try getting to know your boss like any other person at the office:

  • Say hello
  • Ask about his or her family (and remember family member names when they come up in conversation)
  • Ask about their weekend plans or ask about what they did this past weekend
  • Attend company events and make small talk with your boss
  • Discuss shared interests (but do NOT pretend to like something your boss does just to fit in)

Notice that this list does not include things like “buy him small gifts” or “call her to have coffee.” Those kind of activities tend to cross the boss-employee line (unless, of course, you actually are close friends with your boss OR your boss is the kind of person who enjoys regularly going out for coffee with her employees).

The other way to gain positive attention from your boss is to make your achievements known. Stand out from the crowd by speaking up at meetings, volunteering for extra projects (and delivering excellent results), and involving yourself in extracurricular work events. Make yourself a positive presence—someone who is friendly and inclusive, rather than closed off and self-centered—and you will be noticed. Even if you do not quite reach friendship level with your boss, you can at least make yourself visible and visibility goes a long way toward reaching your career goals.

Are you having trouble with your boss? Not connecting with office leadership? Contact me and we can discuss some potential solutions.

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August 8, 2014 3 Ways To Sell Your Great Idea To The Boss

Here’s a scenario: You bolt awake at night, with the solution to a problem clear as day in your mind. Familiar with this type of experience? If so, congratulations, you’ve had an epiphany.

Now, you must show your coworkers–and more importantly, your boss–what makes your idea so great. Here is where many people stumble. It’s great to have ideas. It’s even better to believe in yourself and be convinced that your idea will really work. But the hard part is pitching it to those who have the power to either make your idea a reality, or push it off into the reject pile.

So, how do you sell an idea to your boss?

1. Know Your Boss

What are your boss’s priorities? What are they passionate about in the business? What are their hot button issues? By knowing your boss, you’ll know how to pitch the idea in a way that makes the maximum impact on them.

2. Know Your Business

How does your business run? Do you know the in’s and out’s of how things get done? Familiarizing yourself with the entire business–not just your part in it–will make your proposal much more appealing.

3. Timing Is Key

Do you approach your boss while their busy with five other projects, or do you wait for the opportunity to have their undivided attention? Of course, different bosses work differently, so you know better than I do when the optimum time to approach them is. Don’t mention your idea until you’ve found that perfect time to do so, because you want the idea to have the biggest impression possible.

For tips on drafting a proposal and presenting it, you’ll have to stay tuned for next week’s post!

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June 20, 2014 How To Confront Someone (Without Making It Worse)

There are times when an unpleasant confrontation with someone in your business is unavoidable. As much as we’d like to sweep the issue under the rug, hoping the problem fixes itself, as a leader it’s gotta be you who deals with the issue.

Years ago, I made the mistake of ignoring a problem. A team member, who usually did top notch work and who I greatly valued, began to underperform on a consistent basis. I didn’t want to say anything: she was a great person, she’d done great work in the past, and we all gathered that she was having some personal issues. So, at first I chalked it up to a temporary lull in her performance and decided to ignore the red flags.

But then she began to miss meetings, show up late for work, and generally appear to be unfocused and uncommitted. As a result, my supervisors began to confront me, wondering if I needed help getting my team’s performance back on track. It was only then, weeks after this whole thing started, and after our performance suffered enough that my supervisors took notice, that I finally decided to have a sit down with the problem person.

Everything got straightened out and the team was soon back to performing well. But I learned then that the longer you put off a confrontation, the harder you make it on yourself.

So, if you need to confront someone, do it right away. The pressure is low, and hopefully there isn’t much tension between the two of you at this point. If you let it go, you run the risk of giving the offending person more space to continue on a damaging path.

Secondly, be clear and specific when you have the sit down. When someone is being confronted, they take the defensive and often misconstrue what you’re saying. They may generalize and take it as an attack on them as people, for instance. To avoid this, lay out the parameters: “In these areas, I’ve noticed that you have not met your marks…”

However, the confrontation must be led by your heart, not your head. While it’s crucial to show the person exactly where they are not meeting expectations, don’t make this the only factor. After all, we’re humans, not robots. Put yourself in their shoes. What might be going on in their life that may be influencing their work? Is there anything you can do to help? Offer support. Reiterate that you are there for them, and that the confrontation is happening out of loving concern, not reprimand.

Finally, make a joint game plan that lays out how the two of you will resolve the issue. Include a timeline if need be. This doesn’t have to be a written document, of course. But it should be specific and clear. And it should above all serve to encourage the individual to seek out support and build trust between you.

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