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Category Archives: Communication

Many things in life are out of our control. We cannot choose the weather, or magically erase traffic jams, or guarantee that our co-worker (or spouse, cashier, or client) is in a good mood today. Sometimes your tire will go flat. Sometimes a project will flop or an initiative will not be well-received. Although we certainly cannot pull all of life’s strings, we are not entirely helpless. Some things still fall within our sphere of influence.

One of the most important things we can control is how we respond to situations. If, for example, a co-worker has failed to meet a project deadline, we can lash out, send an angry email, or talk about that person behind their back. Or, we could take a more tactful approach—one revolving around kindness and empathy. Instead of getting angry, we can sit down with that person, talk about what happened, and attempt to gain a better understanding of why the deadline was not met. Maybe the co-worker had a family emergency, or a personal health scare. Or maybe they simply saw the deadline as a suggestion, rather than a firm end date.

When you talk to this person, you can also tell them how you feel, and how missing the deadline affected you, other co-workers, and the company as a whole. In short, by choosing to be kind, you start a dialogue. You begin to build a bridge between yourself and the other person, rather than erecting a wall between the two of you.

Kindness, patience, and understanding are powerful tools, both in the workplace and in daily life. When you adopt an attitude of kindness, you’re more likely to have productive conversations and interactions. On the other hand, when you’re frustrated or short with someone, they will probably reciprocate that frustration, which can lead to a tense, unpleasant, and unproductive interaction.

Kindness is great for problem-solving, too. In an atmosphere where kindness rules, people feel safe to share their ideas, even if they’re outside the norm. Brainstorming sessions become less stressful and more effective. This goes for other types of problem-solving too. If your car breaks down on the side of the road, you can be as angry as you’d like (and sometimes letting off steam does feel good), but that doesn’t solve anything. It’s better to take a breath, take a step back, and assess the situation. Be kind to yourself as you figure out what to do.

We have the opportunity to respond with kindness every single day. This coming week, I challenge you to turn up your kindness dial and see how the world changes around you. How will cashiers or baristas respond when you’re patient and cheerful? How will your family react to your efforts to be more present and caring? What if you chose to be as kind and empathetic as possible in the workplace?

In my experience, kindness opens doors and builds bridges. How might it change your world?

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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Have you ever worked with someone who is a notoriously poor communicator? Perhaps they often do not reply to emails, their expectations are unclear, or they come across as brusque or unapproachable. When communication is lacking, that can affect all aspects of the work environment and result in misunderstandings or delays. To establish effective communication expectations, it’s important to set clear guidelines from the start.

Here are 5 ways to improve communication standards in the workplace:

Define Communication Channels

When working with someone, it’s a good idea to inquire about their preferred communication methods. While email might seem like the go-to method, some people prefer the directness of a phone call or the brevity of a text or Slack message. In some cases (as with major or complex projects), in-person communication might even be best. By understanding others’ preferred communication methods, you can streamline processes and reduce the risk of miscommunication. Furthermore, having clarity on how and when to use each communication method can enhance efficiency and productivity within the workplace.

Set Response Time Expectations

Setting expectations for response times can help manage others’ expectations and prevents misunderstandings due to delayed responses. While it may seem strange, at first, to set these expectations, they can actually be enormously helpful for both parties. Approach this tactfully, saying something like, “Since I would like to move on to the next phase of the project by Friday, I would very much appreciate your response by Thursday afternoon.” Additionally, establishing guidelines for urgent communications versus non-urgent ones can aid in prioritizing tasks effectively.

Address Non-Communication and Poor Communication

When someone is repeatedly non-responsive or has trouble clearly and concisely communicating their thoughts, it can be a good idea to address the issue directly. Try offering feedback or guidance on how to improve their communication skills. Providing examples of misunderstandings or delays caused by poor communication can help illustrate the importance of effective communication. By addressing these issues promptly and constructively, you can prevent further communication breakdowns in the future.

Encourage Feedback

Encourage feedback from team members about the communication processes in place. By regularly seeking input and suggestions for improvement, you can foster a culture of open communication and continuous refinement. Creating opportunities for constructive feedback can enhance overall communication standards and ensure that everyone feels heard and valued. This feedback loop can also help identify any recurring issues or challenges in communication, allowing for proactive solutions to be implemented.

Lead by Example

If you expect excellent communication from others, it is essential to lead by example. Demonstrating strong communication skills, such as active listening, clarity in messages, and timely responses, sets the tone for others to follow. Consistency in your communication style can help establish trust and credibility among your colleagues. By practicing good communication habits and showing respect for others’ time and preferences, you contribute to a positive communication culture within the workplace. Remember, effective communication is a two-way street that requires active participation from all parties involved.

Communication can, quite literally, make or break an organization. When you take the time to set communication expectations and address communication issues directly, you set the stage for a more productive and harmonious work environment. Remember that effective communication is an ongoing process that requires attention and adaptation. By prioritizing clear and respectful communication, you can build stronger relationships, enhance teamwork, and ultimately contribute to the overall success of the organization.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

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