Category Archives: Communication
July 19, 2023 5 Traits of a Highly Effective Leader

If you’ve been lucky enough to work for an excellent leader, you know what a game changer it can be. You feel energized and motivated to come into work. Your role is clear, and you understand how it fits into the bigger picture. If any problems arise, you know you can discuss them candidly without fear of belittlement or retribution. But what traits, specifically, mold someone into a leader like this? And how can you become such a leader?
In my experience as a leadership coach, I’ve identified several traits that make a good leader (I discuss ten of them in my book The Ten-Minute Leadership Challenge and elaborate on these traits in my online course). Though there are many personal attributes that contribute to effective leadership, I’d like to focus on 5 of them in this article.
These 5 traits are essential—a great starting point for anyone who is hoping to up their leadership game. Keep them in mind and work toward embodying each one. Like anything in life, this takes good self-awareness, intention, and practice.
Clarity
An effective leader makes clarity a top priority—clarity in communication, expectations, problem solving, and more. Without clarity, a leader’s team may become confused and frustrated, leading to decreased productivity and morale. A leader who prioritizes clarity takes the time to articulate goals and expectations, communicates regularly and transparently, and provides the necessary resources for their team to succeed.
Authenticity
Have you ever worked alongside someone who tended to exaggerate, or always seemed to be putting on a show, or only told partial truths? Many of us can sense when someone is not being forthcoming or genuine. As a leader, it’s important to be true to yourself and your values. Authenticity means being honest and transparent, admitting when you don’t know something, and daring to be yourself (flaws and all!). When a leader is authentic, team members tend to show greater trust and respect, which can create a culture of openness and collaboration.
Advocacy
A good leader advocates for their team members and makes sure everyone feels respected and included. Inclusivity is vital to a healthy work environment. A leader who advocates for their team actively listens to feedback and concerns, takes them seriously, and acts to address them. They give credit where credit is due and offer constructive criticism and support when needed. If a project fails or produces a less-than-perfect outcome, an excellent leader does not throw their team under the bus, but instead shoulders the responsibility and reframes the failure as an opportunity to improve and learn from mistakes.
Reliability
If you expect your team to be reliable, you have to lead by example. That means following through on commitments, meeting deadlines, and doing what you say you will do. A reliable leader establishes trust by consistently delivering high-quality work and keeping their promises. They are dependable and consistent, which generates a sense of stability and confidence among team members.
Courageousness
Effective leaders do the right thing, even when they know it will be difficult. That might mean having the courage to admit when you’re wrong, changing directions when a project isn’t working, or standing up for your team. It’s important to note that courage is not the absence of fear, but the ability to act in spite of it. A good leader takes calculated risks and doesn’t shy away from difficult conversations or decisions. They are willing to face criticism or pushback if it means doing what’s best for their team or organization.
These 5 traits are not the only ones that make a great leader, but they are certainly crucial. By focusing on clarity, authenticity, advocacy, reliability, and courageousness, you can build a strong foundation for your leadership brand. Keep in mind, these traits are not innate qualities that some people simply possess and others do not; they can be developed and strengthened over time with practice and self-awareness. With dedication and effort, you can become the kind of leader that inspires and motivates others to be their best selves.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: attributes of top leader, become highly effective leader, effective leadership qualities, Margaret Smith business coach, margaret smith leadership, traits of effective leader
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- Posted under Communication, Leadership
July 12, 2023 Unlocking the Power of Visual Communication (4 Ways)

There’s a reason blockbuster action movies make your pulse quicken, or Pixar animations can make you teary-eyed. Images can have an impact, and visual storytelling can be powerful. In the movie Wall-E, the main character is a robot who doesn’t really speak (aside from chirps and whistles), and yet we feel empathy for this machine.
Fortunately, you don’t have to work in an animation studio to communicate effectively in a visual medium. Here are four ways to make your work more visual (and powerful!):
Cut Words from Your PowerPoints
If a PowerPoint presentation is too text-heavy people either A) get bored or B) focus so much on reading the slides that they don’t pay attention to what you’re saying. One way to avoid this is to cut down on the words in your slides. Instead, use images, graphs, and videos to convey your message. This will help your audience stay engaged and make your presentation more memorable.
Use Infographics
Infographics are a great way to present data in a visually appealing way and can be used to show data trends, compare statistics, or explain complex ideas. Instead of just giving your audience a list of numbers, turn that data into a graphic that tells a story. This can help your audience better understand the information and make it more impactful. There are many online tools (such as Canva) that make it easy to create your own infographics, even if you don’t have a design background.
Tell a Story
Humans have been using stories to communicate for thousands of years, and for good reason. A good story can capture an audience’s attention and keep them engaged. Try to incorporate storytelling into your presentations or reports. This can be done by using anecdotes, case studies, or personal experiences to illustrate your point. Not only will your audience be more interested, but they will also be more likely to remember the information you’re presenting.
Use Color
Color can evoke emotions and influence our moods. Use this to your advantage by incorporating color into your visual content. Choose colors that are appropriate for the message you’re trying to convey. For example, blue can be calming and trustworthy, while red can be energetic and passionate. Colors are also a great way to present a concept—I rely on the colors of the Insights® Discovery color wheel to talk about individuals’ and teams’ communication preferences, ways of processing information, dynamics, and more.
Just make sure to choose colors that are visually appealing, are not too distracting, and make sense with whatever you’re presenting.
Communicating effectively is crucial in today’s world, and using visual storytelling is a powerful way to do so. By following the tips mentioned above, you can create visually appealing content that captures your audience’s attention, conveys your message clearly, and stays with them long after the presentation or report is over. Don’t be afraid to experiment with different visual elements and techniques to find what works best for you and your audience. With practice and persistence, you too can harness the power of visual storytelling to communicate your ideas effectively.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: communicate visual to increase effectiveness, effectiveness of visual communication, Margaret Smith LP of Insights, Margaret Smith professional speaker, the power of storytelling, unlock power of visual communication
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- Posted under Better Business, Communication, Sales
June 28, 2023 Managing Remote Teams: 7 Practices for Leaders

The work landscape has permanently changed, and it’s imperative for leaders to recognize that. Many people have found working from home to be convenient, time-saving, and less stressful than going into an office—even if this remote work occurs a couple days each week. What’s more, remote teams can provide a lot of benefits to an organization, from cost savings to increased productivity.
The problem, however, is in managing a remote team, especially for leaders who are used to managing teams in a traditional office environment. How do you keep your team’s attention? How should you conduct meetings and other communications? How can you keep everyone cohesive and happy?
Here are seven tips and best practices for leaders who manage teams that work remotely (either occasionally of full-time):
1. Set clear expectations
Setting clear expectations is crucial when managing a remote team. This includes expectations around communication, deadlines, and availability. Make sure to communicate the expectations clearly and consistently, so that everyone is on the same page. I’m a big advocate of clarity, and this becomes even more crucial when managing remotely.
2. Use the right tools
Using the right tools can help remote teams stay connected and productive. Some popular tools include video conferencing software, project management software, and instant messaging tools. Make sure to choose tools that are easy to use and accessible to everyone on the team.
3. Establish regular check-ins
Regular check-ins can help keep remote teams on track and ensure that everyone is on the same page. These check-ins can take the form of video calls, phone calls, or emails. Make sure to establish a regular schedule so everyone knows when to expect the check-ins. NOTE: Be careful not to over schedule, though! If a meeting really isn’t needed, don’t force it (or have a quicker than expected check-in).
4. Encourage collaboration
Collaboration is important for remote teams, just as it is for traditional teams. Encourage collaboration by creating opportunities for team members to work together, such as through shared projects or brainstorming sessions. Use tools that enable real-time collaboration, such as Google Docs or Slack.
5. Foster a positive team culture
Fostering a positive team culture is important for any team, but it can be especially challenging for remote teams. Make an effort to create a positive team culture by recognizing team members’ achievements, celebrating milestones, and promoting a supportive work environment.
6. Provide feedback and recognition
Providing feedback and recognition is important for remote teams, just as it is for traditional teams. Make sure to provide regular feedback and recognition to remote team members, even if it is just a quick email or message. This can help remote team members feel valued and connected to the team. Don’t underestimate the power of a thank you!
7. Establish healthy boundaries
Because our work and personal lives are overlapping more than ever, it is easy to overstep boundaries by emailing or texting after normal working hours. Your team should never be expected to respond to queries outside of the normal payday. To encourage healthy boundaries, don’t contact employees or send emails after hours (many email services allow you to schedule emails to send at a later time—opt to schedule emails during regular work hours). And if someone has scheduled a personal day, don’t interfere! It’s important to establish a firm barrier between our work and personal lives.
Managing remote teams can be challenging, but it is also rewarding. By following some simple tips and best practices, leaders can help their remote teams stay connected, productive, and engaged. Remote work is the future, and leaders need to adapt. You can still be just as effective, engaging, and communicative with a remote team, but you may need to adjust your approach. This could take extra work and strategy at first, but your efforts will be well worth it.
MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE.
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.
Tags: better management remote teams, effectively manage remote team, lead remote work teams, leadership and work from home, Margaret Smith coaching, margaret smith leadership, remote team management practices
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- Posted under Better Business, Communication, Leadership, Uncategorized

