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“Creating Successful Leaders”

Category Archives: Better Business

March 27, 2014 Resist The Urge To Micromanage

Actions speak louder than words. And even if you might tell them otherwise, a sure-fire way to demonstrate that you really don’t trust your team, that you really don’t think they’re capable, and that you’d rather just do the work yourself, is to constantly look over their shoulders and second guess their performance and commitment.

As you can imagine (or, have experienced yourself), we don’t respond too well to this type of management. In the book, So Good They Can’t Ignore You, author Cal Newport argues that people are more fulfilled when they get the time and space to master skills of value, and have a sense of ownership of these skills which they can then contribute to a greater cause.

A few ways to create this sort of environment in your business:

1. Set the parameters early on

Your team are a bunch of grown-ups. They should know what’s expected of them. Be clear about your expectations in the beginning. If they are the competent, intelligent people you know they are (why else did you hire them?), you won’t need to remind them.

2. Allow for flexibility when you can

Some people work best in the early morning, while others are night owls. Cater your management to the needs of the team. Let them make their own hours as much as possible. However, there are some jobs, like retail, that simply can’t accommodate much flexibility.

3. Trust your team to get the job done on time

With the parameters set, trust that your team possesses strong time management skills. Think innocent until proven guilty–if it turns out that some of your people may need extra management, then intervene and help them, but only once it’s clear they need the help.

In every case, be the voice of clarity and encouragement when you manage. The goal should be that everyone knows exactly what they are doing, and why, and that they feel motivated and trusted to do their best work in the way that works best for them.

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March 13, 2014 Are Mobile Workers A Good Fit For Your Business?

More and more workers are stepping out of the office permanently, according to an article I just read which talks about how working from home has risen from three years ago.

The benefit for the worker is pretty obvious, and workers have been in favor of this for a long time. More flexible hours, convenience, and independence, to name a few. But now business owners too are beginning to see the value of the mobile worker.

The reason for this, according to the article, is “the access they [business owners] now have to professionals without geography posing a barrier.” Thanks to technologies like Skype and cloud-based file sharing, businesses now have a much larger pool of talent to choose from without needing to keep their search limited to the city where their headquarters is based.

Having a mobile workforce also boosts productivity, as workers feel more ownership over their work and enjoy the freedom to work where and when they choose.

So the benefits are pretty compelling. Is this something you’ve considered for your business?

To get comfortable with a new approach to leading and managing people, you’ll need to:

-Familiarize yourself with the tools that ensure communication between you and the mobile worker. Skype, the internal social media site Yammer, and Dropbox (or something like it) are crucial.

-Trust your mobile workers know what to do without your constant supervision. Micro-management, which I’m opposed to in the first place, is impossible with this worker arrangement.

-Determine what jobs can be done outside the workplace.

-Make a point to have face-to-face meetings periodically. The power of real face-time always trumps mobile communication, so schedule consistent times where mobile workers can come in and feel a part of the team.

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January 22, 2014 How to conduct a killer brainstorm session

One of my favorite parts of business is brainstorming. I love getting all my people in a room together and letting them unleash their ideas and opinions. The energy level in these types of meetings is usually sky high, as laughter and enthusiasm for upcoming projects abound.

I’ve had a lot of experience conducting successful brainstorm sessions, but there was a time when I wondered whether these types of meetings were useful. After all, how often do they result in off topic digressions, scattered tidbits and unorganized, unfocused planning? A bit too much, if truth be told.

I had to learn that as the person guiding the brainstorming, it was my responsibility to keep the ideas pushing forward toward the end objective. To do that, I developed a few techniques:

1. First and foremost, keep the atmosphere light and low-pressure. Your team is with you for a reason. You trust their ability and their input. However, there are always those of us who are less eager to speak up. To get the ball rolling, make it clear that the brainstorm is a safe place to get creative without fear of judgement.

2. Lay out the objectives of the meeting beforehand. Giving your team time to think things through on their own before the meeting will help keep them focused and realistic. While improvisation and wild ideas are part of the fun of any brainstorm session, specifying clear objectives up front will enhance the meeting’s productivity.

3. Provide a visual map of the meeting as you go. I like using big sheets of paper and a box of colored markers. Friends of mine swear by a good old white board, while still others have gone digital and taken notes with a laptop and a projector. It doesn’t matter what medium you use, but I highly recommend guiding the meeting visually to keep the team from being bored, confused or disengaged.

4. Ask specific questions of each of your team members. Show them that they are valued by tailoring questions to their skill sets and asking their opinions.

5. delegate the work once a solution is reached, and email the notes you took for the team to go back to for reference.

Good luck, and have fun!

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