UXL Blog

We’ve all had conversations that didn’t go quite as we’d planned. Maybe you were trying to talk to a client about a new product, and they insisted on steering the conversation toward politics. Or maybe you were leading a Zoom meeting and certain people continued to interrupt and overtake the discussion.

How can you cope with those interrupters and take back control of the conversation?

Start with these 4 steps:

1. Believe that your voice counts

Enter every conversation with the confidence that your voice (your thoughts, ideas, and opinions) matters. Believe in what you have to say and you will find a way to bring it up in the conversation. Keep in mind: there’s a difference between confidence and arrogance. What you have to say is important, but it’s not the only opinion that counts. Your listening ear is just as important as your voice.

2. Acknowledge what the other person is saying

It’s important to let the other party know that, yes, you hear what they have to say. You can also use this tact as a way to step in and take control of the conversation. For example:

“What I hear you saying, Bill, is that you’d like to implement more customer service surveys. I think that’s a great idea that warrants more discussion. I’d like to focus on that more during our next meeting so we give that topic the time it deserves. In the meantime, let’s finish going over our quarterly reports and see what other ideas crop up…”

3. Keep your audience engaged

What you have to say is important; make sure your audience hears it! Instead of lecturing at others, make an effort to engage them. Ask questions, request feedback, and ask your audience if any clarification is needed. If you’re leading a Zoom meeting, request that everyone leaves their video feed on, so active engagement is easier (more tips for Zoom meetings HERE). Make others a part of what you’re doing, not just passive observers.

4. Be direct

Oftentimes, the best way to refocus a conversation is to be direct. Acknowledge what the other party is saying (see tip #2) and then transition into what you’d like to say. Your interaction may go something like this:

“Your family vacation sounds great, Susan, and I’d love to discuss it more tomorrow, but I’m afraid I have to shift the conversation back to business…”

Remember: What you have to say is important! Don’t sell yourself short. Have the confidence to interject when necessary (in a tactful way!) and let your voice be heard.

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MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE.

Tags: confident speaker, conversation control, dealing with interrupter, margaret smith career coach, Margaret Smith life coach, stop interruptions at work, take control of conversation