UXL Blog

Conflict is one of the unfortunate inevitabilities you, as a leader, will have to face at some point or another in your career. Whether you’re stomping out little workplace fires, or facing a full-on blaze of contention, it’s best to prepare yourself for conflict.

Unless you’re currently in the middle of a dealing with a crisis, you can’t be certain of what types of conflict you will have to deal with. Even so, there are some general rules of thumb and best practices you can follow. Here are 7 guidelines for facing conflict with confidence, tact, and a level head.

Build Trust

Set the stage for effective conflict management by building trust within your team. When trust is established, your people will come to you early on when they are experiencing a hardship, rather than wait until it reaches a boiling point.

Gather the Facts

When acting as a mediator or conflict manager, it is essential to gather as many facts about the situation as possible. This includes speaking with all parties involved, reviewing any relevant documentation or evidence, and seeking out different perspectives on the issue. By gathering the facts, you can make informed decisions and avoid jumping to conclusions or making biased judgments.

Create a Safe Space for Communication

Conflict resolution requires open and honest communication. As a leader, it’s important to create a safe and non-judgmental space where individuals feel comfortable expressing themselves. Encourage active listening, empathy, and respect during discussions, and set ground rules for constructive dialogue.

Clarify Expectations

Miscommunication and misunderstandings often contribute to workplace conflicts. Take the time to clarify expectations, roles, and responsibilities to minimize potential conflicts. Ensure that everyone understands their tasks, deadlines, and the overall objectives.

Listen (and Encourage Others to Do the Same)

A major part of conflict management is practicing active listening. That means actually paying attention to what others are saying instead of thinking up an immediate response. It also means attempting to empathize with their situation—to place yourself in their shoes. If people are talking over each other or not paying attention, give them a gentle reminder that listening is key to resolving the issue at hand.

Collaborate on a Plan

You do not have to be the only person to propose an action plan to resolve the conflict—in fact, it’s better to get the input and ideas of those affected by, or who have a stake in, the conflict. By collaborating on a plan, you can ensure that everyone’s needs and perspectives are taken into account. This will help in finding a solution that is fair and mutually beneficial.

Address the Root Cause

To effectively manage conflict, it’s important to address the root cause rather than just treating the symptoms. Take the time to identify the underlying issues that contributed to the conflict and work towards resolving them. By doing so, you can prevent similar conflicts from arising in the future.

Remember, conflict is not always a negative thing. It can present an opportunity for growth, learning, and innovation. As a leader, it’s your role to navigate conflicts in a constructive manner and foster a positive work environment. By following these guidelines and practicing effective conflict management, you can help resolve conflicts effectively and also prevent them from escalating in the first place.

MARGARET SMITH IS A CAREER COACH, AUTHOR, INSIGHTS® DISCOVERY (AND DEEPER DISCOVERY) LICENSED PRACTITIONER, AND FOUNDER OF UXL. SHE HOSTS WORKSHOPS FOR PEOPLE WHO NEED CAREER OR PERSONAL GUIDANCE. 
CHECK OUT MARGARET’S ONLINE LEADERSHIP COURSE. 

Tags: how to manage conflict with confidence, leaders and conflict resolution, leaders manage conflict, leaders navigate conflict tactfully, margaret smith leadership, Margaret Smith minneapolis